Lookfantastic (lookfantastic.ae) has a 3.3 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 36% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-09-06.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that navigating the online store is straightforward, appreciating the smooth ordering process and great discounts. People also enjoy exploring the extensive collection of skincare brands and authentic products available on the platform. However, some customers also noted frustrations regarding high delivery fees and unexpected additional costs upon arrival. A few shoppers mentioned that orders are frequently split into multiple packages, leading to separate shipments and extra charges. Many others experienced unexpected delivery delays or missing items when waiting for their purchases to finally reach home.
Auto-generated from all reviews of this business. For reference only.Didn't get my refund, the cancellation from your side
Hello Reim, We regret that your refund wasn't processed after the cancellation. We'll investigate the issue to determine what occurred. Thanks for your feedback. A message has been sent to your account. Kind regards, Liam
Hello, Thank you for taking time to leave your review. I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue. Please log into your account to view this message. Thanks, Sam
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our valued customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care, and have a lovely day. Kind Regards, Sue
Super cute and super fast y'all . What more do you need ?
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our valued customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care, and have a lovely day. Kind Regards, Sue
Very easy to use page. And you have the option for Apple Pay, instead of giving card details
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our valued customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care, and have a lovely day. Kind Regards, Sue
I got charged extra and more than the full amount plus shipping. I don’t understand??
Hello, We appreciate you taking the time to share your experience. We're sorry to hear that your order and the unexpected duties impacted your perception of our brand. We'll investigate the shipping and product quality issues you raised. A message has been sent to your account. Kind regards, Liam
Unexpected additional delivery charge after already paying AED 100. If this is customs/clearance, it should be clearly communicated upfront. This impacts trust.
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and enhance your shopping experience, and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Natalia
There was no space for me to put your code "TREAT" even though i had an email from you on it. I've lost out on 25% off.
Hello, We regret that you encountered difficulty using the code and missed the discount. We appreciate you bringing this to our attention. We'll look into this issue. A message has been sent to your account. Kind regards, Liam
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our valued customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care, and have a lovely day. Kind Regards, Kayleigh
I like the platform.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our valued customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care, and have a lovely day. Kind Regards, Kayleigh
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our valued customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care, and have a lovely day. Kind Regards, Kayleigh
I placed my order on 27th March. Today is 31st and still didnt receive my order. I did not know it takes that long. I could have purchased the items from another website with immediate delivery or faster delivery. In addition,i just realised that my order is divided into seperate packages!! It means i wont get all the items together!!!
Hi Lina, Thank you for leaving your review. I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message. I look forward to getting this resolved. Kind Regards, Ben
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our valued customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care, and have a lovely day. Kind Regards, Sue
Easy ordering, good selection of skin care and makeup , quick delivery.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our valued customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care, and have a lovely day. Kind Regards, Sue
It was easy but u need to add pay by tabby
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our valued customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care, and have a lovely day. Kind Regards, Sue
My order did not arrive in full. There is an eye cream missing from the order. Please contact me on the phone number 50101051 What is the matter? Why haven't I received my order yet? Will I pay customs fees again? If this is the case, I would like to refund the amount to my bank account.
Hi Kawthar, Thank you for leaving your review. I have tried to call you but you were unavailable. I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message. I look forward to getting this resolved. Kind Regards, Ben
Various products and brands in good price
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our valued customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care, and have a lovely day. Kind Regards, Sue
My purchase was quick and easy, all the products I wanted were on the site
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our valued customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care, and have a lovely day. Kind Regards, Sue
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our valued customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care, and have a lovely day. Kind Regards, Kayleigh
Ntokozo solved my issue in 10 minutes, i received a perfume that was defect and in 15 minutes of letting them know and sending them the info they issued me a refund & apologised for any inconvenience!the best experience, thanks Ntokozo!!
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Sue
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