Lookfantastic (lookfantastic.ae) has a 3.3 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 36% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-09-06.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that navigating the online store is straightforward, appreciating the smooth ordering process and great discounts. People also enjoy exploring the extensive collection of skincare brands and authentic products available on the platform. However, some customers also noted frustrations regarding high delivery fees and unexpected additional costs upon arrival. A few shoppers mentioned that orders are frequently split into multiple packages, leading to separate shipments and extra charges. Many others experienced unexpected delivery delays or missing items when waiting for their purchases to finally reach home.
Auto-generated from all reviews of this business. For reference only.Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Sue
Excellent quality of products plus super fast and efficient delivery. I recommend 100%
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Sue
I use my welcome 15% discount code and it did not come off of the price at all. I did not receive the discount.
Hello, We're so sorry the welcome discount didn't work during checkout. We appreciate you bringing this to our attention, and we'll look into it. A message has been sent to your account. Kind regards, Liam
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Sue
Easy to use and great offers
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Sue
I’m really disappointed with my experience with lookfantastic.ae. I placed an order on 7th March and had no indication at checkout that there would be additional delivery charges on arrival. It was only after I queried this that I was told these were taxes, which should have been made clear from the outset. Although I agreed to pay to avoid further delays, the whole process was frustrating. To make matters worse, when my order finally arrived, one item was missing. It’s now been at least five days since I received an email acknowledging that part of my order hadn’t been sent, and I’ve heard nothing since. I’m still waiting for an item I could easily have bought locally without all this hassle. While I was happy with the items that did arrive, the lack of transparency and poor communication have really let the experience down.
Hello Ms. A, I am sorry that you have faced this problem. If you send a message to us through your account, we'd be happy to assist. Kind regards, Liam
Giving 2 stars just to say thank you that everything I received was original. Now the bad part. 1. Before the delivery I received an email asking me to pay “taxes.” It looked very suspicious. Thankfully I saw it only after my parcel had already arrived. I have been living in the UAE for 4 years and this was the first time I received a message like that related to an order. It made me think that order information might be leaking somewhere. 2. The parcel was packed terribly. The box arrived opened and damaged, and several items inside were also opened. When I saw the condition of the package, I honestly thought the eye palette would be completely broken. I understand that packages can be damaged during delivery, but proper packing would make a huge difference. Other retailers like Sephora and Gold Apple pack their orders very securely, and their parcels usually arrive in perfect condition.
Hello Anna, Thank you for your feedback. We appreciate you confirming the authenticity of your items. We are concerned to hear about the issue that you have faced. A message has been sent to your account. Kind regards, Liam
I loved the website because I found all the products I was looking for.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Sue
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
I love you selection, price and delivery speed
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Quick easy website to navigate. Extensive range of products...and deliver to the UAE! Offers are explicit and easy to apply.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Sue
I wish I could give this platform zero stars, the worst e-commerce experience I’ve had. It feels like they put random prices on products, and once you order, you’re stuck waiting 2–3 weeks while they “check the warehouse” and do “investigations,” only to cancel your order in the end. Honestly, I’d stay away and save yourself the time, frustration, and disappointment.
Hi Nat, Thank you for taking the time to leave a review. We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account? We look forward to getting this resolved. Kind Regards, Liam
Always have everything you are looking for, I shop around as every retailer adds additional markups, look fantastic charges fair prices. And they have express delivery at no extra cost depending on your location
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Ease of finding products Competitive prices Quick delivery
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
I was waiting for one month for the ordered products and been told after I rise up concern that they don’t have stock anymore. Been asked if I still wanna wait or cancel the order-after one month. Zero customer service professionalism. If I didn’t ask by myself they wouldn’t communicate with me. No customer care. The delivering costs are way to expensive.
Hello, Thank you for taking the time to leave your review. I am sorry that you have faced this problem, I tried to call but unfortunately you were unavailable. I have investigated your issue and sent a message to your account, please see this when possible. I look forward to resolving this for you. Kind regards, Liam
I like that u have considered our ramadan holiday and gave us some discounts thank u
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Liam
I love my shopping time at look fantastic.ae website.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Liam
No one is replying to why my payment Is not going through. Have cancelled so many orders
Hello, We regret that you're experiencing payment issues and order cancellations. We're looking into why you haven't received a response. We appreciate your feedback. A message has been sent to your account. Kind regards, Liam
I do not understand why apple pay on this page never works - this should be improved immediately
Hello Gaby, Thank you for leaving your review. I am sorry to hear that you were unable to complete your purchase with Apple Pay on this occasion. I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so? Kind Regards, Kayleigh
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