Lookfantastic (lookfantastic.ae) has a 3.3 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 36% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-09-06.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that navigating the online store is straightforward, appreciating the smooth ordering process and great discounts. People also enjoy exploring the extensive collection of skincare brands and authentic products available on the platform.
However, some customers also noted frustrations regarding high delivery fees and unexpected additional costs upon arrival. A few shoppers mentioned that orders are frequently split into multiple packages, leading to separate shipments and extra charges. Many others experienced unexpected delivery delays or missing items when waiting for their purchases to finally reach home.
Auto-generated from all reviews of this business. For reference only.
Great selection of items, very good pricing as well. Items arrived on time and per the expected. Would definitely order again.
Reply from Lookfantastic2026-02-17
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I have received an amount to pay in order to deliver the goods. This charges didn't show up while I was purchasing the goods.
Reply from Lookfantastic2026-02-18
Hello Rawad,
We appreciate you bringing this unexpected charge to our attention. We're sorry that you encountered this issue.
A message has been sent to your account.
Kind regards,
Liam
Customer service is really bad. Seems like everything is AI generated and there’s no human interaction. They cannot track the shipment and send out a whole form to the customer to fill instead of being able to track with the order number like a normal company would do. Never received my package.
Reply from Lookfantastic2026-02-18
Hello Samrah,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I downloaded the app after seeing a promotion clearly advertising “30% off when you download the app,” with information stating that a discount code would be sent within 2 hours.
I followed all the required steps and enabled notifications, but no code was received.
When I contacted customer support, I was given three different explanations:
First, I was told to place the order and that 30% would be refunded to my original payment method afterwards.
Then, I was told there is no code available and that the issue would need to be escalated to their Operations Team, which could take 3–5 working days.
After that, I was told to wait 24 hours, and if the code still did not arrive, only then would it be escalated for the 3–5 working day process.
This inconsistent information was frustrating and unclear. A discount at checkout is not the same as a refund after purchase, and neither option was delivered within the advertised timeframe.
I specifically wanted to use the 30% offer while other items on the website were already discounted. Delaying the process by several days would likely mean those promotions expire, making the 30% offer far less valuable.
As a first-time customer, this created a poor impression. Promotions should be transparent, clearly communicated, and honoured as advertised.
***
Thank you for your response.
However, this matter has not been resolved. It has now been over 24 hours and I have still not received any discount code.
During my interaction with customer service, I was advised to wait 24 hours, and if the code did not arrive, the matter would then be escalated to the Operations Team for a further 3–5 working days. This means the issue is still ongoing.
Could you please clarify publicly how this has been marked as resolved when no code has been received?
The promotion on your website clearly stated that a 30% discount code would be sent within 2 hours of downloading the app. If you are able to show where it states that this is instead a cashback promotion, or that receiving a code requires waiting 3–5 working days, I am happy to accept that this was a misunderstanding.
Otherwise, I would appreciate the advertised offer being honoured as stated.
Reply from Lookfantastic2026-02-14
Hello,
Thank you for leaving your review.
I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Thanks,
Sam
Once i change my country the product disappears then i go from google to seatch the product and cone to the website again and i can make the order
Reply from Lookfantastic2026-02-17
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
thank you for the discount, i will coming for a lot more and sending friends
Reply from Lookfantastic2026-02-13
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
the discounts how ever the delivery charges are not resonalble
Reply from Lookfantastic2026-02-13
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
A discount code was advertised on the website but it would not accept at check out
Reply from Lookfantastic2026-02-13
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Items arrived fine. Should have been bubble wrapped though to avoid damage in transit.
Reply from Lookfantastic2026-02-13
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and have sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
I had a seamless experience working with Glowy Interiors. Their design process is exceptionally well-structured and professional from start to finish. What impressed me most was how they used clear, high-quality visuals to bridge the gap between concept and reality, making every decision easy to understand. Highly recommended for anyone seeking a stress-free and visually driven design service.
Reply from Lookfantastic2026-02-13
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Reliable and Efficient site with good deals. I've used them several times.
Reply from Lookfantastic2026-02-04
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Failed to inform that order couldn’t be delivered to my country of residence
Poor order fulfilment
Reply from Lookfantastic2026-02-03
Hello Carolanne,
Thank you for leaving your review.
I am sorry to hear you have had an issue with an item from within your order being cancelled. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
They've got a lot of skin care brands that I like. The delivery (if stock is available in UAE) is pretty quick as well. I feel confident getting my products from here without having to worry it's a fake or anything.
Reply from Lookfantastic2026-02-03
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regard,
Natalia
I’m a returning client from time to time, never had any issue, it’s a good company with good variety of the products
Reply from Lookfantastic2026-02-02
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
sue
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
sue
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