Fun product
Fun product. Realistic feel. It is a little noisy and that can be distracting.
About Lovense
Data updated- Website
- lovense.com
- Category
- Events & Entertainment
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 152 reviews
- Replies to negative
- 82% (223/272)
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About this business
We develop sex tech for long distance couples, frequent business travelers and cam models!
Written by the business, not verified by us.Is Lovense legit?
Lovense (lovense.com) has a 3.2 out of 5 rating on OK.one, based on 764 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 26% give 1 star; The business has replied to 82% of negative reviews; Reviews mostly discuss Quality, User experience, App. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Happy customers frequently praise the discreet packaging, professional handling, and consistently prompt delivery services provided when ordering their favorite items. Many enthusiastic consumers truly love the remarkably powerful vibrations, the exceptionally high build quality, and the seamless application integration designed for enjoyable long-distance play sessions. However, some customers also noted occasional application connection troubles, unexpected software glitches, and random device disconnections during their interactive remote experiences. Furthermore, a few reviewers stated that certain purchased items experienced technical faults, stopped working prematurely, or required multiple product replacements over time.
Auto-generated from all reviews of this business. For reference only.What people say
Great products, greater customer service.
Their products are great quality, and their customer service even greater. If there's an issue with your purchase, even months later, they are quick to try to identify the issue, and offer you the best solution, even if that means sending you a replacement. I had been concerned that due to having bought something on sale, I wouldn't be eligible for a replacement, since that's how many other retailers operate. That was not the case! Customer service is quick and satisfactory, absolutely top tier 💖
Love it
Love it, it is the most comfortable, durable and easy to use toy that I ever had!
Great addition to our collection
the fit and intensity of the Flex was…
the fit and intensity of the Flex was very pleasant. Customer support is outstanding ! Thank you so much !!
It was a really good toy
It was a really good toy, I just wish it were more quiet. The suction is great and the thrusts are powerful. If it could go a little faster it'd be amazing but other than that it's PERFECT
Lush and Lush Mini Suck
Bought the lush (really excited). Too big, doesn't sit right even a little. The top that should touch the cl*t goes waaay over that spot. Pushing it deeper twists it more so it sits way off to one side. Wrestling with it for way too long and still cannot stay straight or hit any pleasure points without holding it in place with legs/hands. Email support - no refunds. Okay, yeah, I guess people could just lie. Understandable. So they offer me a discount on the mini, stating it tends to sit better for some people. Awesome, very grateful, I take it. Barely smaller. Same issues. Took photos and the size difference is so minor it hardly qualifies as a different device. Summarized complaints: 1) Poorly sized (no one's cl*t is that far up ain't no way and pushing it deeper neither helps nor feels good) 2) Weak (even when I held it where it should go, the sensation on any setting was just depressing) 3) Waste of money - no money back if unsatisfied or even a store credit for something else would have been nice (even though I do understand why this is not a thing) 4) Scammy - knowingly offering a discount on essentially the same item a customer just expressed hatred for is scammy when that customer is trusting customer service to make suggestions and offers that would remedy the situation not just do it again (should have done my own looking into it and will next time I purchase something like this) 5) Twists and refuses to stay untwisted even when positioned and repositioned multiple times according to instruction Over all, lame. :)
Reply from Lovense2026-04-07
We sincerely apologize that our product did not bring you a satisfying experience, and we fully understand how frustrating and disappointing this must be for you. We truly appreciate you taking the time to share your thoughtful feedback with us, as your opinions are extremely valuable for us to improve and optimize. We will take your comments seriously and pay close attention to the issues you mentioned. Please feel free to contact us at [email protected], and we will be dedicated to providing you with a proper and satisfying solution. Once again, we offer our sincere apologies for any inconvenience we have caused you, and we look forward to your reply.
Thrilling
This item was truly wonderful. The sensations that this toy brought were amazing. It felt so good. My girlfriend several states away was controlling it and it felt so fantastic. We will get great use from this toy.
I love Lovense
Lovense is a great site, with a great support team that gives you updates on your orders and priorities your privacy. I highly recommend them
Fantastic!
The product is a great item at a great price. It does exactly as it was described in the online site. The Ridge is truly a wonderful addition to our collection. My girlfriend was able to use the app and control the Ridge from several states away. It gives a fantastic feeling!
edit: I generally like Love Sense but not anymore.
Edit: terrible communication, I get a reply on here to contact them again and after doing another online form I'm told that maybe I'll get the rest of my order at the end of may and that's it. That will be the last thing shiped to me cause I'm not coming back. Original: I generally like Love Sense, and I think they make pretty good products and keep a good attitude about it all. However, in my last order, there was a freebie that, after a month, still hasn't been shipped. Even though it's a freebie, it's part of the total compensation and the reason I spent more money with them in the first place. I'm pretty annoyed that they still haven't shipped it or they haven't shipped a replacement option at the same value. If you're going to offer a product that's a part of a major sale, you should make sure you have enough of the product to fulfill your expected order load.
Reply from Lovense2026-04-03
Thank you so much for your support and recognition of our products and service. We sincerely apologize for the stock shortage issue with your free gift, which has not been shipped for a month. We will optimize our inventory preparation for similar promotions in the future to ensure a better shopping experience. Please contact us via https://www.lovense.com/contact, and we will provide a satisfying solution to resolve this issue for you.
I would give 0 stars if allowed package…
I would give 0 stars if allowed package shows in transit for months then shipped to wrong address and returned to sender this site is a scam!!
Reply from Lovense2026-04-03
We sincerely apologize for the unpleasant experience. We are truly sorry that your package has been in transit for months, delivered to the wrong address and returned to the sender. We can resend the package to you smoothly once we confirm the correct address. Please contact us at https://www.lovense.com/contact. We apologize again for any inconvenience caused and will resend the package immediately upon receiving your correct address.
We try Lush 4 and Hush 2 connective…
We try Lush 4 and Hush 2 connective toys with the App Lovense Remote and the possibility was infinite! Very great toys and the best App on the market for that type of toys! Way better then any others…😍
Overall best experience.
Lush 4
I bought this for my wife and I think I enjoyed it more than she did, but I know that she did also. The first time we went and got groceries and then went to the mall, And she loved it.
I'm interested in buying the toy but I…
I'm interested in buying the toy but I have a question can they deliver the vibrator to Mexico and the men's sex toy to USA?
I have the Diamo and the Gush 2
I have the Diamo and the Gush 2. The Diamo has taken my erection to the next level and the Gush 2 is great when my wife controls it!!!
Nice Product
The product is easy to use, and it's pretty cool
Great machine and very quiet. Wore my woman out.
Great product. Plenty of power and extremely quiet.
Biggest issue is the sleeve has no…
Biggest issue is the sleeve has no back. For me that caused a first time problem as I poured lubricant down into it thinking it would stay in there. Instead it dripped down into the housing. Its probably my fault as I didnt check the sleeve before using it. Also other issue is the sleeve that came with it was so large in the inside. I am standard issue 7in with girth of 2.3in and I still was to small for it. Its a good toy, cant wait to try other items from this company.
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