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Is Laundry Owners Warehouse legit?
Laundry Owners Warehouse (lowlaundry.com) has a 3.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 26% give 1 star; The business has not yet replied to negative reviews; 86 of them were added in the last 12 months. Last updated 2026-08-11.
I stopped using Laundry Owners Warehouse for over a year and just recently I began to use them again. The reason I stopped was because of all the troubles I was having getting my parts after the sale. Frustrated with the inventory levels of parts not matching with the online levels advertised, I decided never to use you again. But I decided to give you guys one more chance and began to order here and there just for testing. So far you all have done a great job with the inventory and getting the parts to me much faster. I am very happy. Please keep it up.
I have been trying for three weeks to get an order straightened out that LOW admitted in the only email they sent, that it was their fault. They say they will respond by email, to resolve the situation, but they don't. Finally was able to talk to a receptionist and she said they would call and they don't. They have my money, and I don't have my parts. I would like to have my money back and send them back the wrong parts, but so far no response. Laundry Owners Warehouse service and support is not just pathetically terrible, it's nonexistent.
The last two purchases I made from Laundry Owners Warehouse were horrible one i ordered a set of bearing and shaft for my dryer and only the bearings arrived. the other i ordered two cube relays for my washer on 9/24/25 its now 10/6 and I still have not received anything, it shouldn't take this long even if its coming from the manufacturer
Easy site to navigate. Had exactly what I needed. Price was lowest by far, online or at suppliers. Shipping cost was reasonable and extremly fast. Excellent supplier, highly recommend!!
Total Disappointment! I've been waiting 3 weeks for my order only to find out today that the order was canceled because my billing and shipping info are different. Hello...part of corporate America over here...this is common. I even received an email from them saying that my order had shipped. ZERO contact to let me know the order had cancelled. This will be the first and last time I use this company
Total Disappointment! I've been waiting 3 weeks for my order only to find out today that the order was canceled because my billing and shipping info are different. Hello...part of corporate America over here...this is common. I even received an email from them saying that my order had shipped. ZERO contact to let me know the order had cancelled. This will be the first and last time I use this company
Placed an order that charged my account then refreshed the page bringing me back to my shopping cart with the item not processed. Called customer service and informed I'd have to wait for the order not go through to see the money refunded to my account.
SCAM ALERT
I bought spare parts from Laundry Owners Warehouse, online for delivery to South Africa, at first we waited weeks for availability. Once it was apparently shipped, it was through USPS, this is a US based postal service. I was given a tracking number and this shows package is in Brazil at customs, if it was meant for South Africa it will not be in Brazil at Customs!!!
I tried to validate the tracking number which became impossible if you do not live in America.
After numerous requests for assistance with Laundry Owners Warehouse, they keep telling me to keep an eye on the movement of the parcel .... IT IS STUCK IN BRAZIL !!!!
Below are their response >>
Hello Marius,
I apologize for this inconvenience. Unfortunately when the package leave the US there's noting we can do about it. It is out of our competence. And we have no control over the issues that your package may have with customs in another country.
When the issue is within the United States the carrier company contact us and we can solve the issue, if there's certain information missing we can provide it. But when the package leave the country, we can't do anything.
Thank you for understanding.
Eliana Carvajal
>> All I understand is that I paid for something and never received these parts.
Misleading website, showing that they can get this part that I need when it is no longer available. I had to end up calling their phone number and they gave me some song and dance about drop shipping from whirlpool. I'm glad I did not press the order button , because that I would have had to fight to get a refund. Will not use this merchant ever
I bought one part, and the delivery time seemed good, but then they took 14 days to post my parts! i already forgot that I ordered something, and just now it is on its way...
I just ordered and in reading your return policy I feel that it is unreasonable. I need to open the box to see if the part fits. You state in your policy the box can't be opened and unused. I can see if you actually used the part but not the opening of the box.
Also, paying an extra 10.00 for basically insurance in your part getting to me. From what I'm reading if I opt out of the extra 10.00 insurance, and my part does not come and is lost I'm out the total amount. That is concerning.
The service I received was great. It was easy to use the website to locate the product that I needed for my dryer. I would recommend this company for any looking for some commercial products.
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