Vegvisir Cloak
I ordered the Vegvisir Cloak and I love it. It looks and feels great. Perfect for the winter time.
About Lunafide
Data updated- Website
- lunafide.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 53 reviews
- Replies to negative
- 39% (7/18)
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About this business
Lunafide is an artist driven apparel company that was established in 2017 by a group of innovative individuals who have an immense passion for art and athleisure apparel. They realised that they could celebrate both their infatuations by making these two worlds collide, working with highly talented artists around the world and applying their incredible artwork onto clothing. This is where Lunafide's unique style of artist driven apparel was born.Lunafide has commissioned artists that are located all around the world in order to create designs that are vividly rendered on each piece of their clothing. You will find these artist's names and social page handles within the product descriptions. All of the products that Lunafide sells are made to order, this means that each product is unique to you due to all our clothing being hand stitched. This also limits wasteful manufacturing as Lunafide does not mass produce anything. Everything crafted is done so because someone shares the same passion that the Lunafide team has. From the very conceptual stages until way after each design is launched, the Lunafide team invests immense time and love into creating each and every collection.
Written by the business, not verified by us.Is Lunafide legit?
Lunafide (lunafide.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 39% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the products, noting that the clothing feels truly custom-made, beautifully designed, and entirely unique. People additionally mention outstanding customer service, describing representatives as incredibly responsive, friendly, and always ready to assist with any request. Buyers often state they plan to purchase again in the future. Some reviewers were not happy with significant delivery delays and extended waiting times for their custom orders to finally arrive. A few consumers additionally experienced frustrating difficulties when trying to communicate with support teams or resolve complicated tracking and shipping issues.
Auto-generated from all reviews of this business. For reference only.What people say
Amazing
Well made products. Comfortable to wear. Amazing designs. Honest opinion, makes you feel like a rockstar. Delivery times were tricky. but satisfactory.
Fantastic customer service and an…
Fantastic customer service and an amazing product. I got a size that was to small and they replaced it with a bigger one.
Returned parcel, no refund after weeks
I placed an order on 21 Dec and refused delivery due to undisclosed customs charges on 16 Jan. Royal Mail tracking confirms the parcel was returned to Lunafide on 20 Feb, yet I have still not received a refund. Customer support repeatedly said they were “checking with the team” and even committed to a 3 business day update, which has now passed with no response. At this point, the returned item has been with the company for several weeks without a refund being issued. I am now escalating this through Citizens Advice, Trading Standards, and the UK small-claims process if it is not resolved immediately. UPDATE 23/3/2026: I have now sent a formal Letter Before Action after receiving no response to emails, my review, or social media contact (comments were removed). If this is not resolved within 7 days, I will proceed with a small claim to recover the money. UPDATE: 9/4/2026 Since my original review, I have taken further steps to resolve this issue. Lunafide confirmed in writing that a refund would be processed once the returned item was received. Despite this, no refund has been issued and they have since refused to honour this commitment. I have now: -Raised a formal dispute with Clearpay -Submitted a formal complaint to Clearpay -Initiated a chargeback request with my bank -Reported the matter to UK consumer authorities I would strongly advise other UK customers to carefully review all terms, particularly around customs charges and returns, before purchasing.
Gorgeous & Unique, Great Customer Svc
Overall: Beautiful and unique art on good quality clothing. The lead times are on the long side, so just know that you're in for a wait. The customer service has been excellent - prompt, friendly, and helpful! I have purchased multiple times from this website. Worth noting: the Helm of Awe cloak photos on the Lunafide website make the color of the cloak itself appear to be a dark, rich purple color when in fact it is black. Area for improvement: The product descriptions could and should be more detailed, especially for the price point.
I ordered two leggings and two hoodies
I ordered two leggings and two hoodies. I opened one hoodie and it was huge and I didn’t like the material. I put it directly back in to the plastic and wrapped everything up to return it. 3 of the 4 items were never opened. The wanted to charge a $10 restocking fee. Fine. Then it took forever to get a form to fill out to return the items. And then I had to wait for the form to be approved. Finally everything was sent in. This took around 2 or so weeks for the entire process. Then I had to hound them about if they had received my return. They sent some pictures of the opened hoodie and said it showed signs of wear because there was some fibers in it but I NEVER wore it!!! Now they won’t refund me for that item at all. The customer service was terrible and the return policy is horrific. Never again.
Amazing cloak i ordered for myself and…
Amazing cloak i ordered for myself and a friend and they are great. Warm and great design. Love the art work and time put into these cloaks wish they was waterproof but for warm and comfortable and better quality then Amazon crap. Support US Makers and lunafide! Also amazing customer support
Well made designer apparel
Well made designer apparel, 6/5 star customer support, and all together a top class shopping experience makes Lunafide worth returning to.
An honest review from a recurring customer
The good: Amazing designs, great variety, and VERY comfortable clothing. The clothing fits and feels very comfortable and is true to size. Customer support was helpful and managed to resolve my issue in a positive and professional manner. I own roughly 15~ lunafide pieces and each one still looks just as beautiful as the day I bought them, especially the ultra cloaks! The bad: Lunafide is quite expensive for what they offer ($50 for a shirt, even for a design or supporting an artist, is expensive, and that’s just a shirt) but whether it’s worth it or not is entirely preference based. Buy what you like and like what you buy. Delivery does occur, you will get your stuff, though sometimes it does take longer than expected or mentioned. Don’t be afraid to contact customer service if it’s gone past the expected timeline. If it says 8 business days for a shirt and it’s been 10, email them. Customer service is very helpful but it’s also a bit slow. It’s like one message a day so be sure to make your emails well detailed and accurate as possible. Anecdote: I did place an order for 2 shirts and 2 shorts around November 28 of 2025 and while I did receive two shirts and 1 shirt by December 20, I didn’t receive the final pair of shorts till February 20 2026. They did apologize for the delay but didn’t provide compensation for said delay. Not essential or necessary, just something to note.
Amazing customer service!! Killer board shorts.
Amazing customer service! I screwed up my order and Lunafide rep took care of for me instantly and followed up to make sure I received my order. I received my board shorts right on time. Board shorts are top quality surf shorts but my favorite part is the amazing graphics. I like to be unique on the beach, kiteboarding and surfing so these board shorts will definitely get some attention!! Thanks again for your amazing service!
Outstanding quality and great service
The whole experience was very pleasant
The whole experience was very pleasant. Easy to do. Customer service was great. The products rock. I ordered a few more difffernt thing. I would highly recommend there stuff
Reply from Lunafide2026-02-07
Hi Damian, Thanks for the kind words! We’re glad everything from ordering to customer service to the gear itself hit the mark. We really appreciate the recommendation and your continued support. – Team Lunafide
TWO BEAUTIFUL CLOAKS
What I love most About the 2 cloakes I purchased is that they're individually made per order. It makes them feel personal to me. They do not look and are not mass-produced. The materials are really quite comfortable and the designs and their application on the material is really excellent.
Reply from Lunafide2026-01-31
Thank you, Peter, for your thoughtful review. We’re glad you appreciated the made-to-order craftsmanship, comfortable materials, and detailed design work that go into each Lunafide cloak. Creating pieces that feel personal and never mass-produced is exactly what we aim for.- Lunafide Team
$86 swimming trunks horrible quality no…
$86 swimming trunks horrible quality no shit they don't answer phone & no return only exchange size not accurate wow just junk
Reply from Lunafide2026-01-31
We’re sorry to hear about your experience with Lunafide swim trunks and appreciate the feedback. Quality, accurate sizing, and customer service are important to us, and we regret that we didn’t meet expectations. we’re actively improving our sizing guidance and support response times. Please contact us via email with your order number so we can review this and help resolve it. - Lunafide Team
My family has orders 3 different cloaks…
My family has orders 3 different cloaks from this place and they are all fantastic and well made. It takes a while to get it, but keep in mind they are hand made. Much better communication on this last order! Good stuff
Building relationships is key to good business
Costumer service was amazing; the responsiveness and supply of relevant information given the questions or concerns was awesome. Follow up and verification of satisfaction was also much appreciated.
Reply from Lunafide2026-01-27
Hi Ivan, Thanks so much for taking the time to share this — it truly means a lot. We’re really glad the communication, support, and follow-up felt helpful and on point. Building real relationships is something we genuinely care about, so hearing this made our day 🤝✨
Amazing experience
Amazing experience! Customer service is so sweet and helpful! Absolutely love my items, the material and print are so beautiful! I am more than happy! Always your biggest supporter!
Amazing product
Amazing product. Feels like custom clothing not a large run garment. They have great customer service and treat you as an appreciated and valued part of their business. If more company's acted this way we would not buy cheap garments from other countries. Can't wait to order my next piece.
Reply from Lunafide2026-01-06
Hi Ray! This made our day — thank you! We’re so happy to hear our pieces feel like premium apparel with a handcrafted touch, and that our customer service made you feel truly valued. That’s exactly the experience we want every time. We can’t wait to make your next piece. Thanks for being part of Lunafide! 🖤 — Team Lunafide
Quick resolution to wrong item during holidays!
They've always been responsive and make a great product, but when I received my order and found one item was different from what I ordered, they responded quickly (especially considering it was during the holiday season) to my email and sent me the item I had actually ordered ASAP. I had more trouble with my email glitching out when I tried to reply than I had getting my desired item. And I didn't need to send the incorrect item back or anything! I feel like this is the ideal interaction for this kind of situation.
Reply from Lunafide2025-12-31
Hi Sana! Happy New Year! 🖤✨ Thank you so much for sharing this — we’re really glad we could fix things quickly (even during the holiday rush!) and get the right item to you without any extra hassle. And yes… email glitches are the worst 😅 We truly appreciate your support and are so happy to kick off the new year with customers like you! — Team Lunafide
Lunafide is amazing—they respond super…
Lunafide is amazing—they respond super fast and the clothes are great quality! I had a problem with an order, and they fixed it right away and sent a new one for free. Incredible customer service! I’ll absolutely be ordering from them again.
Reply from Lunafide2025-12-23
Hi Samuel! 🖤 Thank you so much for the love — this truly made our day! We’re really glad we could jump in quickly, get things sorted, and make sure you ended up happy with your order. That’s always our goal. Hearing that you love the quality and our customer service means everything to us. Thanks again for your support, and we can’t wait to have you back for your next order! 🖤 — Team Lunafide
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