Lunafide

Hi there, Thank you for taking the time to share your feedback. I’m truly sorry to hear that the quality of your item didn’t meet your expectations. To clarify, our pieces are handcrafted using premium-grade polyester blends — chosen specifically for durability, print clarity, and long-lasting color vibrancy. They’re designed to feel substantial and warm, and many of our customers purchase them for that exact reason. That said, we understand fabric feel and personal preference can vary, and we never want you to feel disappointed with your experience. We’d love the opportunity to look into this further and make things right. If you’re open to it, please reach out to us at [email protected] with your order number so we can assist you directly. Thank you again for your honest review — your feedback helps us continue to improve. 🖤

Hi J.P, Thank you so much for taking the time to share this! We’re really glad you reached out to our team during the wait — every cloak is handcrafted from scratch, so we truly appreciate your patience while it was being made. It’s wonderful to hear that the sizing, warmth, and overall experience lived up to what you hoped for. Knowing it arrived exactly as you envisioned means the world to us. Thanks again for trusting Lunafide. We’re grateful to have you in the community. 🖤

Hi MJ, I’m so sorry for the delay and lack of updates — that’s not the experience we want for our customers. Your order is genuine, and we take full responsibility for the delay in communication. Our team has been facing some unexpected operational challenges, but I assure you we’re working to get your order dispatched as quickly as possible. We truly appreciate your patience and understanding while we make this right. Lunafide Team

Aww, you just made our day, Jayne! 🖤 We had so much fun keeping you updated every step of the way—it’s like going on the journey together ✨ Knowing you’re loving your new pieces makes us do a happy dance 🌙💫 Can’t wait to send more unique, comfy, head-turning goodies your way. Thanks for being part of the Lunafide fam! 🖤🙌

Hi Jake, Thank you so much for the awesome feedback! 🖤 We’re thrilled to hear you’re loving the quality and bold print of your piece. It means the world to us to know you feel your purchase was worth it. We can’t wait to craft more unique designs for you in the future! — Team Lunafide

Hi Roxana! Thank you for taking the time to share your feedback. We truly value your honesty and understand your frustration regarding our previous return policy. As we mentioned in our email, we’ve since made an exception for your case and approved the return of your sports crop, even though it was originally excluded under our policy. This change was made thanks to valuable feedback like yours, and we’ve also updated our return policy to allow returns for sports crops moving forward. We are continuously working on refining our size charts to ensure accuracy, and we greatly appreciate your detailed input—it genuinely helps us improve. We’re sorry your experience didn’t initially meet your expectations, but please know that we took your concerns seriously and have acted on them to make things better for you and for future customers. —The Lunafide Team 🖤

Wow Matt 😊 Thank you so much for the awesome feedback! 🖤 We're thrilled to hear that the hoodies made it safely to North Pole, Alaska and that you're loving them! It means the world to us to know that the quality, fit, and support lived up to your expectations. We truly appreciate your kind words and support—rock those head-turning pieces with pride! 🤘 The Lunafide Team