Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com .
Written by the business, not verified by us.
Is Luvme Hair legit?
Luvme Hair (luvmehair.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-30.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the products exceed expectations, offering beautiful styles, soft hair fibers, and a comfortable fit that looks completely natural. Buyers also praise the remarkably fast delivery times, and many people note that customer service representatives are consistently welcoming, accommodating, and ready to resolve any concerns.
Some reviewers were not happy with occasional quality inconsistencies, noting problems like unexpected shedding or hair tangling shortly after wearing the items. A few customers additionally experienced frustrating delays when attempting to return incorrect orders or waiting for support teams to resolve issues.
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Outstanding service and excellent hair quality: In my opinion LUVME stands out amongst…
In my opinion LUVME stands out amongst the rest. My order was lost in the delivery process and when I brought this to their attention, action was taken immediately. I honestly wasn't expecting that they would work as quickly as they did to rectify the issue and make me whole. LUVME treated me respect, they showed me genuine empathy and were very professional in the way that they moved to make sure that there was a replacement sent as soon as it was ready. I had ordered a wig which would take 12 days to be crafted, as it was being shipped out from China. I received the wig and I was blown away by it! It is by far the best wig I have ever purchased and owned. The quality of the hair, the HD lace and density were perfectly to par!
I love the wig and I can say this with all certainty, I'm a customer for life!!
Over £270 spent, poor-quality wigs, exhausting returns process, and still no refund
I would strongly advise people to think very carefully before ordering from this company.
I have been trying to communicate with Luvme since 25 April regarding the return of items I received. It has now been over a month of back-and-forth messages, repeated explanations, delays, and still no proper resolution.
The items I received fell far below the high standards this company advertises. In my opinion, they were no better than wigs you would find from an ordinary internet seller, except this company charges premium prices. I have spent over £270 in two orders, and at this point I have very little to show for it.
The packaging is high end, makes you think what’s in the box would be worth it.
I did keep one wig, which was lightweight, but it was exceptionally large. Although advertised as glueless, it still needed glue and possibly extra elastic to make it secure. I accepted that one and kept it not because I loved it but, because I had bought three and it was the better of the two, that, I needed for an engagement.
However, the other two wigs were completely unacceptable. They arrived in poor condition, damp, and with a foul smell, like chemicals mixed with wet dog. The simple straight wig looked and felt like old doll’s hair. The material felt cheap and unpleasant, not at all what I expected for the price.
I contacted the company through WhatsApp to arrange a return, but every time I messaged, I had to repeat the same issue again and again, despite the conversation already being there. They do not seem especially concerned about the customer experience or how much time and energy their process takes.
The return and refund process has now taken over a month and is still ongoing. I originally asked for a replacement, but after the amount of hassle, delays, and poor communication, I no longer want one. I want an immediate refund.
Please note you have to return the postage at your own expense and follow the process exactly so that they will credit you back. I think most people will have given up and kept them.
In the last 10 days alone, I have received several emails telling me my refund would be processed within 1–2 days, yet I am still waiting. This is unacceptable.
What makes it worse is that I continue to receive emails encouraging customers to post favourable reviews and tag the company and send proof that this was done in return for free points or to be a part of some vip group. If people hope to gain something in return these aren’t without influence. It makes me question how they have gathered so many positive reviews. I wanted to try them for myself, but I deeply regret it.
To be completely honest, a £39 wig I bought from a well-known internet marketplace looked better and has lasted me over a year. I have wasted money, time, and energy that I cannot get back.
As someone who is unwell and disabled, I wanted to feel good and look nice with this hair as they seem legit. this process has been especially exhausting. Consumer protection should mean customers do not have to fight this hard to get their money back when products are unacceptable.
Based on my experience, I would not recommend this company. The premium prices are not worth it, the quality did not match the advertising, and the customer service and returns process have been stressful, slow, and unreasonable.
Reply from Luvme Hair2026-05-27
Dear Eirehs,
Thank you for taking the time to share your feedback.
We are genuinely sorry to hear that your recent experiences have not met your expectations. At Luvme, we strive to provide high-quality products and exceptional service, so it's concerning to hear about the issues you've encountered.
Regarding the fit of the wigs, the units purchased were standard medium cap-size wigs (22.5-inch circumference). We completely understand that this size may not feel ideal for customers with smaller head sizes. Our support team is always happy to provide adjustment tips for a more secure fit, and we also carry other collections that are designed to work better for smaller cap-size preferences, if you'd love to know.
For the straight wig mentioned, the texture purchased was yaki texture, which naturally has a different feel compared to silky textures. Additionally, for wavy or yaki textured hair, a slight odor may sometimes be noticeable after the final styling process, as the hair undergoes a steam treatment to help achieve and set the texture pattern. In most cases, this scent is temporary and fades after airing out the unit or after a gentle co-wash with sulfate-free conditioner. That said, we are truly sorry if the smell experienced was stronger than expected.
Regarding the return and refund process, all steps provided were based on our stated return policy. At this time, prepaid return labels are unfortunately not available for non-US returns. In this case, we can only reimburse the return shipping fee after the return receipt is provided. Because international return packages can occasionally face customs delays or be returned during transit, the instructions shared by our team are based on the methods that have historically had the highest success rate for customers. We completely understand these steps may feel inconvenient, but they are necessary to help avoid customs issues and ensure the return reaches the warehouse successfully.
We would also like to reassure you that there was never any intention to delay your refund. According to the return policy, refunds begin once the returned package has been delivered and inspected. As soon as the warehouse confirmed receipt, the refund process was initiated immediately. Since the order refund and the return shipping reimbursement are processed separately through the system, customers may receive different refund notifications at different times.
Lastly, regarding review invitations and community emails, we do occasionally invite customers to voluntarily share their experiences and join our community spaces. Any rewards offered are simply small thank-you gifts for the time spent sharing feedback. Customers are never required or pressured to leave positive reviews, and participation is always completely optional. We also understand your concern about receiving too many similar messages, and our marketing team has already been asked to adjust this, so you will no longer receive these types of communications moving forward.
We sincerely appreciate you taking the time to communicate your concerns, and your feedback has been fully noted internally.
Warm regards,
Luvme Team
The ease of ordering my wig was top notch. There are so many choices which makes it hard to choose.The delivery was timely and i got exactly what I ordered. I will continue to order from Luvme
Very disappointed with this wig. The quality is nowhere near what was advertised. The hair sheds excessively, there are short hairs all over the wig, and the fiber feels extremely plastic and cheap. It tangles constantly after very little use and becomes difficult to manage almost immediately.
I was told to “condition” the hair, but this is clearly not a maintenance issue — it is a serious quality issue. A high-quality wig should not behave like this from the beginning.
The seller offered me only a partial refund instead of taking responsibility for the defective product. If I had wanted a plastic-looking wig with constant tangling and shedding, I would never have paid this price.
Reply from Luvme Hair2026-05-22
Hi Adriana,
Thank you for taking the time to share your feedback.
First and foremost, we want to sincerely apologize for the issues you’ve encountered with your wig. We understand your frustration, and we take all customer feedback seriously. We’re truly sorry that this experience didn’t meet the high standards we strive to provide.
We would love the opportunity to understand more about your order and the specific problems you've mentioned regarding the shedding, tangling, and short strings. Would you mind providing more details? If possible, could you share some photos of the unit at [email protected]? This would be helpful to verify and solve the problems.
Unfortunately, based on the information provided, we're unable to locate your order history or any past communications with our team. We are committed to addressing your concerns and would be grateful for the chance to make things right. And we have also forwarded your feedback to our factory to check and investigate it.
Your opinions matter. We'll keep working hard to provide better products. Hope to hear back from you.
Kind regards,
The Luvme Customer Care Team
My package was stolen, they sent me another wig. the quality of the wig is perfect it holds a curl, when i told it out of the box all I had to do was put it on it didn’t need any modifications.
Wig came quickly. I love that t was precut and plucked. No hassle. From box to my head… literally. I get lots of compliments every time I wear it. This is my 3rd and favorite wig from Luvme.
This was the first time I ever had to return a wig with Luvme hair and Wenta was professional and helpful providing me information and emphatic towards my failed purchase expectations. Wenta was quick to provide resolution options regarding the return process and provided helpful suggestions towards smaller size wig caps. I truly appreciate her for that. Thank you again Wenta.
When my hair began to fall out, I was devastated as long, luscious hair was my signature look. I tried various wigs from different companies until I found this one by LuvMe which changed my life! It requires no styling; just take it out of the box and wear it. (I don’t use glue… I only apply a little bit of moose to create my own baby hair.) I bought this wig several months ago, and it looks even better as the curls loosen. The only reason I can’t give it five stars is that it’s often out of stock. This unique wig should always be available. The quality is excellent, and the lace is hard to detect, even with my chocolate skin tone. As someone who can’t cut or style hair, this wig improved my daily life and boosted my confidence. My main feedback is the inconsistent stock, which makes me apprehensive about trying another wig because if I like it, I won’t be able to keep the look up due to the inventory. Customer service is nice, and the price is semi-affordable for the average 9-5 working woman. However, if you find a style you love, don’t expect it to stay in stock long. Their wigs are lovely but unreliable, making it unlikely to maintain a signature style for long. Otherwise I love this wig and customer service has always been pleasant. I think that it’s also worth noting that the delivery is very quick as well. This is a five star company. The only thing I can say negative is they discontinue wigs a lot.
Reply from Luvme Hair2026-05-20
Dear Nikki,
Thank you so much for taking the time to share such a thoughtful review and personal experience with us. We truly understand how emotional and overwhelming hair loss can feel, so hearing that this wig helped restore some confidence and made daily life easier genuinely means a lot.
We’re also very happy to know the wig worked so naturally for you and that the lace, curls, delivery speed, and customer service all left a positive impression.
At the same time, we completely understand your concerns regarding stock consistency and discontinued styles. Our product collections are updated and iterated regularly, which does sometimes result in certain wigs being retired or unavailable for periods of time. We know this can be frustrating, especially after finding a style that feels truly “you,” and we sincerely appreciate your understanding.
Whenever a favorite style becomes unavailable, our customer care team is always happy to recommend similar options based on the look you love. We also understand trying something new can feel uncertain, which is why we support returns for eligible items that meet our return policy conditions.
Thank you again for your support and for sharing your journey with us. Your feedback is truly valuable, and we for sure will pass them along to our team for further improvements.
Warm regards,
Luvme Team
Love how hair feels he wants another color. Its light easy to put on. I have others and I love how i can wear this all day and not feel tight or a headache it feels so good
Luvme customer service is the best in the game. I had received a unit with a color discrepancy that did not match the product listing. Bommie and Leah were quick to correct the mistake, helping me execute a flawless, fast exchange.
I purchased a beautiful Bob wig in March I've only worn it four times I've washed it and conditioned it twice I put it on today for the fifth time and the back of it was so matted I could not comb it so entangle I would literally have to take the wig off and soaking in water re-washing and condition it all over again human hair is not supposed to do this so now I'm wondering did I pay $119.27 to be embarrassed by this week from the front it's beautiful and I was getting so many compliments but I can only imagine what the people sitting behind me thought when they saw this big matted clunk of horse hair I would really like a refund or a wig that is actually human hair I have my natural human hair and it has never matted up on me and again I do not sweat so why did this week fail me I look forward to hearing from someone thank you forgive me for my lack of punctuation as I am speaking into my phone
Information
Order No:
#LM6040127
Order Date:
Feb. 28, 2026 19:10:00
Payment Date:
Feb. 28, 2026 19:11:49
Shipping Date:
Mar. 2, 2026 01:2
Reply from Luvme Hair2026-05-17
Hi Marilyn,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating this must have been.
We’ve reviewed your order and found out it’s a dyed wig. Dyed hair can sometimes feel drier or less smooth due to the color processing involved, making it more prone to tangling compared to natural, unprocessed hair. Proper daily care and conditioning can help maintain its smoothness and overall appearance.
We take your experience seriously and have sent you an email requesting more information—please kindly check it when you have a chance.
Best regards,
Customer Care Team
LUVME HAIR
My exchange was handled quickly and professionally I was very satisfied with the transaction and my product I will definitely be making another purchase.
Unit is just as pictured. Received unit quickly. Very natural looking unit. I love the curl pattern and the color. So far, not disappointed. Will probably get another one for a back up
I love my new braid colored wig I wasn’t expecting it to be so beautiful and the quality of hair and braiding is awesome I love the lace I tried it on and it’s ready to go love it can’t wait to install it thank you luvme
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