Luvme Hair

Hi Queen, Thank you for taking the time to share your feedback. At Luvme, we strive to provide high-quality products and exceptional service, so it's concerning to hear about the issues you've encountered. We would love the opportunity to understand more about your order and the specific problems you've mentioned regarding the shedding, length, and color. Would you mind providing more details? If possible, could you share some photos of the unit at [email protected]? This would be helpful to verify and solve the problems. Unfortunately, based on the information provided, we're unable to locate your order history or any past communications with our team. We are committed to addressing your concerns and would be grateful for the chance to make things right. And we have also forwarded your feedback to our factory to check and investigate it. Your opinions matter. We'll keep working hard to provide better products. Hope to hear back from you. Kind regards, The Luvme Customer Care Team

Hi Adela, Thank you for taking the time to share your feedback. First and foremost, we want to sincerely apologize for the issues you’ve encountered with your wig. We understand your frustration, and we take all customer feedback seriously. We’re truly sorry that this experience didn’t meet the high standards we strive to provide. We would love the opportunity to understand more about your order and the specific problems you've mentioned regarding the tangle. Would you mind providing more details? If possible, could you share some photos of the unit at [email protected]? This would be helpful to verify and solve the problems. Unfortunately, based on the information provided, we're unable to locate your order history or any past communications with our team. We are committed to addressing your concerns and would be grateful for the chance to make things right. And we have also forwarded your feedback to our factory to check and investigate it. Your opinions matter. We'll keep working hard to provide better products. Hope to hear back from you. Kind regards, The Luvme Customer Care Team

Hi Tammy, Thank you for taking the time to share your feedback. First and foremost, we want to sincerely apologize for the issues you’ve encountered with your wig. We understand your frustration, and we take all customer feedback seriously. We’re truly sorry that this experience didn’t meet the high standards we strive to provide. After reviewing the case, our team followed up and assisted with the return and refund within our standard 24-hour response timeframe. We’d also like to gently mention that messages sent by replying to automated notification emails may not always reach our support team, as those inboxes are not able to receive replies. This can sometimes affect how quickly communication is received. We truly appreciate your feedback, and it has been shared internally as we continue working to improve both our products and overall service experience. Thank you again for your feedback, and we hope to have the opportunity to serve you better. Kind regards, The Luvme Customer Care Team

Hi Joy, Thank you for taking the time to share your feedback. At Luvme, we strive to provide high-quality products and exceptional service, so it's concerning to hear about the issues you've encountered. We understand your concerns regarding the fit and overall differences you experienced with this unit. This style has recently gone through a cap upgrade transition, and during this period, both versions may be in circulation, which can result in slight variations from what was previously received. Our VIP support team has already reached out to you to assist further. We are committed to addressing your concerns and would be grateful for the chance to make things right. Thank you again for your feedback, and we hope to have the opportunity to serve you better. Kind regards, The Luvme Customer Care Team