I love luxmery they are very kind and…
I love luxmery they are very kind and when you order things the order come on time and customer service is fantastic and understanding thanks and I will order again
About Luxmery
Data updated- Website
- luxmery.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 13 reviews
- Replies to negative
- 88% (7/8)
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About this business
Empowering women to look and feel their best in their skin through quality shapewear that delivers on its promises. Shop now at luxmery.com and join us on our mission to boost confidence, one woman at a time.
Written by the business, not verified by us.Is Luxmery legit?
Luxmery (luxmery.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 88% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-09-03.
What people say
Go and buy!!!
I was influenced- by a budget influencer- to buy one of these. I actually bought 3 as it seemed a good deal, and hoped for the best. My background is I have a load of clothes from 2016 that I’d like to fit in. I’ve recently lost 10 kg, but I’m still 7 kg + a kid past that day. I have a particular pair of jeans I’ve not worn since. I tried on last week and they weren’t for fitting. Then I tried on my first bodysuit- the xs/x round neck (I’m somewhere around a size 12 M&S)….and the jeans still don’t fit- only I now have to wear a belt with them to keep them up!!!!!!! The claims on the website are more than right! My other 2 purchases were the originals with the adjustable straps. They don’t quite have the same impression effect, but they definitely still make clothes look better! If I had any gripe, the gusset doesn’t quite feel comfy with the metal fasteners, but that’s something I can cope with- the body feels just great! Delivered in about 15 days. Go buy!
Excelent customer service
Excelent customer service, I did not receive the first order and they send a replacement at no cost.
Customer service for this company is…
Customer service for this company is awful. They offered me a 50% refund for my return. This is not disclosed on their site or when you place an order. They will only respond via email, even when you call them on the phone. Email you sent takes them 48 hours to respond, so I’m now looking at a week including the weekend to get any kind of meaningful response. The company is located in Greece.
Reply from Luxmery2025-06-17
Hi Kim, We are truly sorry to hear about your recent experience. We understand how frustrating this must feel, and I’d like to clarify a few things to help resolve this for you. While our main support channel is email, we do our best to respond as promptly as possible, usually within 24–48 business hours. I understand the wait can be inconvenient, especially when you're eager for a resolution. Regarding the 50% refund offer, please know this is typically provided in lieu of a return for certain items to save our customers the time and cost of international shipping. However, we always want to make sure you feel treated fairly. If you prefer a full return with a refund (minus shipping), we’re happy to guide you through that process. To help us resolve this for you, please reach out to our team at [email protected] with your order details. We'll be more than happy to assist you further.
Customer Service at Luxmery is EXCEPTIONAL
My order didn't fit me and Julie in Customer Service couldn't have been more helpful in offering a couple of solutions (refund/return/replacement product). Her emails were thoughtful and helpful - and also timely. Just a really good experience all round.
White one doesn't wash well
Loved these bodysuits - delivery was quite slow but one they arrived I was happy: the fit and feel is fantastic. My only beef is that on first wash the white bodysuit (which was my favourite) dulled and took on a greyish tinge which I can't reverse, even though it was only washed with whites.
Reply from Luxmery2025-05-14
Hi MP, Thank you so much for your kind words. We’re so glad to hear you loved the fit and feel of your bodysuits, even if delivery took a little longer than expected. We’re really sorry to hear about the issue with the white bodysuit losing its brightness after the first wash. That’s certainly not the experience we want you to have, especially with your favorite piece. To help us resolve this for you, please reach out to our team at [email protected] with your order details. We'll be more than happy to assist you further.
a good experience…
I have had a good experience with this company, the body suits came a bit late but I got updates which I appreciate. The quality is superior and I will be recommending this to my grand daughters who have marriages in the future,
Outstanding customer service!
I bought the viral bodysuit set with high hopes but unfortunately given I am a bit taller than average, the length was not quite right for me. I thought that was the end of my experience but no! Wait. What a wonderful service I received from Julie! I put up a small review, saying the above and Julie reached out. She was disappointed I did not like the bodysuit but totally understood. You offered another product or a full refund. I suggested the refund would be best and the refund was processed and in my account the next morning. Julie never asked me to return the product first or questioned my decision. She even let me know I could keep the bodysuits and maybe even gift them to someone else. What an experience!! Although Luxmery was not right for me I can’t recommend them highly enough. Well done team you made my day and other companies, big and small, could learn a lot from you. Outstanding.
A terrible lack of customer service
A terrible lack of customer service. I ordered 15th March and emailed 16th asking for a refund under their no quibble refund policy. The website says you'll receive a response within 48 hours. I emailed again on 18th, and have still heard absolutely nothing. I could see that the order had not shipped at that point. It's now 26th March, the order has arrived and I'm not impressed with the bodysuits which offer very little compression (I took before and after measurements). I feel I've wasted £50 with zero chance of a refund, given the complete lack of any response from Support. Update, following a reply from the brand: you've asked me to email you however you can simply reply to one of the three emails already sent to this address in the last 3 weeks. This response feels performative, and coincidentally came about on the same day I got a refund through chargeback.
Reply from Luxmery2025-04-03
Hi Sarah, We sincerely apologize for the delay in responding to your previous messages and for any frustration this has caused. Providing excellent customer service is our priority, and we truly regret that your experience did not reflect that. Please reach out to us directly at [email protected], and we will work to resolve this matter immediately. We want to make this right for you and will assist with your request as quickly as possible. Looking forward to your email so we can sort this out for you.
Seems to originate from China - 2 weeks, still not dispatched BEWARE!
Order placed, tracking reference received almost immediately. Very surprised that the shipping linked to a courier in China, the company is registered in Cyprus and seems to position themselves as US based? Still status ‘preparing to receive order’ 2 weeks after placing my order. Contacted customer service, automated replies. Seems like scam. Beware that orders appear to originate from China
Reply from Luxmery2025-04-03
Hi KD, We sincerely apologize for any confusion regarding your order and shipping process. While we are a global company, we sometimes ship from our fulfillment centers in different countries to ensure faster delivery. We completely understand your concern and want to assist you right away. Please reach out to us directly at [email protected], and we will look into your order status and resolve this matter as quickly as possible. Looking forward to your email so we can make this right for you.
Sculpting bodysuit
Discovered on Instagram. The demonstration seemed convincing to me, I had a promotion code “1 bought one offered” on the sculpting bodysuit. Everything went smoothly, and the order arrived fairly quickly. I was skeptical, but this bodysuit proved to be as effective - really slimming the figure - as it was comfortable. It fits perfectly. To try it is to adopt it.
So comfy
So comfy. My favorite bodysuit!
Good value for money
Good value for money ! The "bra" part could be a bit bigger in my opinion Shipping about 10-14 days for Europe (standard)
Still no order still no update on…
Still no order still no update on shipping ordered more than two weeks ago. Emailed them twice states they were going to respond within 48 hours no response bunch of lying thieves
Bodysuit by Luxmery is Superb
The product is superb. It is light and comfortable to wear against the skin. There are no rough edges, no cutting into the skin or shoulders with the straps just smooth, buttery control where you need it most. Excellent product. Glad I got 2 (black and white).
I did not receive my order!
Their shipping policy says 4-7 days for US standard shipping. I ordered two shapewears on December 5, today is December 27th and still not received any package. It’s been in transit forever! This is so wrong and misleading! I planned on gifting them to people and Christmas has now passed.
Reply from Luxmery2025-01-07
Hi Uju, We sincerely apologize for the delay in your shipment. We understand your frustration, especially with the holidays and your plans for gifting. We’ve emailed you the correct tracking details to help you follow the progress of your package. As per checking, it has been tagged as delivered. Thank you for your patience and understanding. If you need more assistance, please contact us directly at [email protected]
Stretches well but supportive
Stretches well but supportive. Well made. Confidence boosting by providing good support and coverage. Excellent and understanding customer service too - would recommend 100%!
Very impressed with this small company
Very impressed with this small company. I emailed at midnight and received a response in a few minutes. They immediately handled my request. Great experience.
Jane was amazing!
Jane was amazing!! This was my first time ordering with this company, so I wasn’t sure what to expect I received the items and loved them, but needed to exchange 2 items for different sizes. Not only was Jane super responsive, but she allowed me to keep the 2 original items as well as get 2 new items in different sizes and colors. The whole process was easy and enjoyable. I would whole heartedly recommend this company to anyone wanting quality products and amazing customer service!
Waqar was very helpful and responsive…
Waqar was very helpful and responsive to all my questions and my request for an exchange. I was very please with such wonderful customer service experience!
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