Best Customer Service
Customer service is the best I've experienced! They went above and beyond to help me and the situation I found myself in! Waqar, in customer service, gave me personal care and was very helpful and understanding!
About Luxmery
Data updated- Website
- luxmery.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 13 reviews
- Replies to negative
- 88% (7/8)
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About this business
Empowering women to look and feel their best in their skin through quality shapewear that delivers on its promises. Shop now at luxmery.com and join us on our mission to boost confidence, one woman at a time.
Written by the business, not verified by us.Is Luxmery legit?
Luxmery (luxmery.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 88% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-09-03.
What people say
Couldn’t recommend enough
Couldn’t recommend enough, when I needed to contact customer service Jane was very helpful and was able to answer my question efficiently. Thank you for making my shopping experience very easy. A great company to deal with.
Awesome Customer Service
Waqar you are awesome! Thank you for the quick response. I can’t wait to get my order!
Awesome Cami and Fabulous Customer Service
I was very pleased with the Luxmery Sculpting Camis! The material is high-quality, and the design is extremely slimming, with a great grip on the hem to keep it perfectly in place. However, I realized I should have ordered a size up. I initially went with a medium, but due to my bust size (34DDD), a large would have been more comfortable. My husband loved how it looked on me, but I know I’ll feel better in the larger size. What truly impressed me was Luxmery’s exceptional customer service. After reaching out to Jane in their support department, the issue was resolved in minutes. I quickly received confirmation that replacement items were already on their way. This level of responsiveness and care is rare and very much appreciated. I’m confident the larger size will be exactly what I’ve been searching for! Highly recommend both the product and the company.
Great Customer Service
Customer service was wonderful in handling my issue and getting it taken care of again. Would definitely order again because I know that if I have any issues, they’d be dealt with promptly and kindly! Steph did a great job with this!
Best Customer Support
As soon as I placed my order, I realised I needed a different size. I emailed customer service, and within 30 minutes, my order was updated! Incredible service—can’t wait to try the suit!
I requested a refund by email
I requested a refund by email and spoke with Waqar, who was very helpful and friendly. They promptly processed my request. Excellent customer service.
Great response time and reaction time
Great response time and reaction time. Pleasure to order and contacting. Replacement value is outstanding! Your company is absolutely the best to order from and I love my bodysuit! Thank you!!😊
Flawless Ordering
Shipping was super fast and when the size I ordered was a little snug they immediately replaced item with the next size up
Fantastic customer service from Waqar
Whilst the product itself didn’t work out for me, I’m really impressed by the incredibly quick response received from Waqar. My email was replied to immediately and the refund was processed instantly. Due to hygiene reasons, of course Luxmery don’t ask for the product to be returned, but as was suggested to me, I will definitely see if any of my friends would like it. The quality is amazing and it’s beautifully made, it’s a shame the smallest size I ordered was too large for my frame. I wouldn’t hesitate buying from this company again though.
Best Customer Service Experience In My Life
Jane made my customer service experience so easy and simple! I wish every shop deals as fast and as efficient and hassle free as Luxmery. Truely sets an example
Great customer service very quick…
Great customer service very quick response. Wasn't happy with the items I ordered as 2 different sizes came not sure if it was my error or not. Got offered to replace with different sizes or something completely different. I just opted for a refund as not quite sure what style I wanted. I didn't realise when orders u can't send items back but they where still happy to refund full amout. I emailed Friday evening and the Money has gone back into my account this morning (Monday). The service and quick response has been excellent
Very Friendly
I didn't like the way the bodysuits fit so customer service sent me updated versions to try for free. When I decided against keeping any of the suits, I returned them for free and was refunded my full purchase amount back. Customer service representatives were very friendly and helpful.
Waqar was very quick to solve my…
Waqar was very quick to solve my problem and happy to lend a hand! Very happy with the support they provided.
Great customer service and trusworthy !
Great customer service and trusworthy ! The bodysuits didn’t fit my body type, and Jane was so quick and sweet to respond, even on a Sunday !
Dissappointing Quality and Customer Service Doesn't Care
I sent customer service an email about a body suit that i purchased from them. It was a body sculpting suit and I have had it less than a month, wore it maybe 2 times before it started ripping in the neckline. I will say, they got back to me quickly, but this was their response: "Hi Nikki, Thank you for reaching out, and I’m really sorry to hear about the issue with your Sculpting Round Neck Bodysuit. I understand how frustrating this must be, especially after only wearing it a couple of times. Unfortunately, since the item has already been worn, it doesn't fall under our replacement or discount policy. However, we definitely value your feedback and want to make sure you have a positive experience with us. If there’s anything else we can do for you or if you’d like recommendations on other products that might work better for you, please don’t hesitate to let me know. I’m here to help! Best regards, Ikra" UPDATE: After posting this review, they responded back to me that they would send me a replacement. It was just kind of disappointing that it took me posting this review for them to care about my experience and quality of the item. I changed my review from 2 to 3 stars.
Reply from Luxmery2024-10-25
Hi Nikki, Thank you for your feedback and we’re sorry to hear about the tearing at the neckline. We understand how disappointing that must be, especially after only a couple of wears. I wanted to confirm that we have reached out to you directly and are happy to offer a replacement to make this right. Please let us know if there’s anything else we can assist you. You may email us at [email protected]. Have a great day!
Janes Customer service is 5 star!…
Jane helped me when the items I chose weren't right for me and let me say the customer service is impeccable. I really appreciate the time and care she took.
Great service from Steph at Luxmery
Great service from Steph at Luxmery. Professional and thoughtful. Great product, price and service. Thank you Steph. Sara
I like the product/amazing customer service
I like the product. It was what I expected, but I had chosen a size based on guidelines and I felt that I had chosen incorrectly -- I contacted Luxmery (worked with Ikra) and they immediately offered me an alternate size replacement garment... free of charge! No return or exchange necessary! Just the new size garment! The product (sculpting body suits) is great and their customer service outstanding - above and beyond!
Excellent support
Waqar couldn't have been more helpful. A quick and speedy response and a full refund. Thank you.
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