Very good and quick service
Very good service. It was good to reach out to Customer survice when I needed help and information. Ikra was amazing and very helpful and solved my issues quickly and proffesionally. Highly recomend this company.
About Luxmery
Data updated- Website
- luxmery.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 13 reviews
- Replies to negative
- 88% (7/8)
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About this business
Empowering women to look and feel their best in their skin through quality shapewear that delivers on its promises. Shop now at luxmery.com and join us on our mission to boost confidence, one woman at a time.
Written by the business, not verified by us.Is Luxmery legit?
Luxmery (luxmery.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 88% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-09-03.
What people say
I purchased a few bodysuits recently…
I purchased a few bodysuits recently and had an issue with a missing item. I contacted Luxmery and was assisted by Jane who was very helpful in resolving the problem. Jane was professional, polite and responded to my emails in a timely manner. I appreciate this kind of customer service.
Jane responded very quickly with a…
Jane responded very quickly with a satisfactory solution to my problem. She and I had been communicating about a lost shipment. She took care of that issue by my first email. This last message was to notify them that the original package had been received. Her overnight response “ keep them or give them away”. Luxmery has great customer service but very long shipping times
Jane was the best customer service rep…
Jane was the best customer service rep I’ve ever worked with. I appreciate all her prompt help so much!
Amazing personal assistance and service
Never experienced such amazing service!! No robot-answers but personal chats (every time the same person!). I bought the wrong size of one of the bodysuits and they noticed that in my review. Though I didn't complain (it was my own fault) and wrote that I was very happy with the other one I ordered, they reached out to me. They insisted to solve the problem because they wanted me to be happy with the purchase. I got great advice and a new bodysuit. In my previous review I already praised the quality and the comfort of the bodysuit. Before Luxmery I wore controlling underwear only with special clothes like tight dresses, because it was were very uncomfortable; tight and hot. But now I could wear it every day because of the perfect soft and breathing fabric.
Seamless returns process
Steph has been amazing to deal with. It’s refreshing to have such a simple seamless returns process. Her communication and efficiency was greatly appreciated. Thank you Steph.
Quality!!!!!
Not only is the product what it says it is, but their customer service is absolutely unmatched. They answer & respond so quickly even through email. Quality all around. I promise, I’m buying more because they’re that good.
Excellent customer service
I received fabulous support after I requested to return a body suit (great product, just not right for me). Julie was very helpful and friendly when handling my request. Can't fault the Luxmery support team!
Wow!
Wow, the customer service was amazing. Somebody answered my call on a weekend, immediately got my request submitted and I had an email response by the next day, and a fantastic resolution to my issue shortly thereafter. I’m impressed! Thank you Jane!
Customer Service
I ordered a body suit that ended up being a little to small. I emailed the company the same day I received my order to see if I could exchange the one I bought for a bigger size. Someone got back to me within twenty minutes. They were extremely helpful and nice. They sent me another body suit one size up no charge and I got to keep the original one. They had my new body suit boxed up and shipped out to me the same exact day that I emailed them.
Excellent Support Staff
When I purchased a size I wasn’t satisfied with and contacted the luxmery support team, Steph reached out to me quickly within a few days to solve the problem by sending me a smaller size free of charge to make sure I’m happy with my purchase! I haven’t received them yet but I hope to be fully satisfied with the product.
Exceptional Customer Service
Exceptional Customer Service. Very responsive and immediately offered me a new size and product at no cost or hassle of shipping back the other item.
Great customer service
Great customer service. I received the wrong color in shapewear. Steph from customer support responded quickly, and had the correct one shipped out immediately. They also even allowed me to keep the one that was shipped to me by accident free of charge, which was a great surprise. I wish every company could be this good at customer service!
Great customer service from Jane regarding my Sculpting Bodysuit Beige / XS/S / Round Neck
When I had order the MOMbogo - I tried two different sizes. The XS/S was the good fit and I loved the fabric and the compression. The other bodysuit was a M/L and while i loved that fabric too, it truly was way too big for me and too long. No real compression. So i reached out to support office of Luxmery and Jane was there to listen and to help--and right away!! So excited to have the other bodysuit coming in the right size for me. I now have my sister excited to order from Lumery!!!
Exceptional customer service
It’s been quite some time since I’ve received this kind of amazing customer service. Jane was quick to address my questions and concerns. I will definitely be recommending Luxmery to friends and family. Great job Luxmery. Much success to you.
I ordered the wrong size in one of my…
I ordered the wrong size in one of my body suits. They were very prompt with their messages and are sending me one in the correct size even though it was my fault for ordering it wrong. I will be 100% buying from them again.
Fabulous customer service!
My bodysuit arrived with a small hole in it, but in within an hour Shoaib had a new one getting shipped to me, and I don’t need to deal with returning the damaged one, hooray! Fabulous customer service!
Saw the bodysuits on Instagram
Saw the bodysuits on Instagram, and immediately loved them. They looked to good to be true, but they are amazing. Fits snug, which I love. Maybe could have gone to a M/L, but happy with the XS/S. I inadvertently ordered the wrong style. The customer service was AMAZING! The fulfillment team is sending me the round neck bodysuits and to save me from returning the wrong ones, I can keep or give to someone as a gift. Never, has this happened to me. Can't say enough about how well I was taken care of in a timely manner.
Above and Beyond
Jane and Shoaib were very helpful and ensured that my experience with Luxmery was excellent. I was a little dissatisfied with the fit, but they addressed my concerns and went above and beyond. I will continue to support them.
Great Customer Service
Steph and Jane from customer service helped resolve my issue and sent me my replacement. It's a great product, and very affordable.
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