Great customer service and helpful in…
Great customer service and helpful in processing an exchange
About Luxmery
Data updated- Website
- luxmery.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 13 reviews
- Replies to negative
- 88% (7/8)
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About this business
Empowering women to look and feel their best in their skin through quality shapewear that delivers on its promises. Shop now at luxmery.com and join us on our mission to boost confidence, one woman at a time.
Written by the business, not verified by us.Is Luxmery legit?
Luxmery (luxmery.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 88% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-09-03.
What people say
GREAT shapeware!
Very easy to purchase. items came on time. And the body suit is SOOO comfortable! I wore it for 8 hours in the heat and never felt stuffed in or that I couldn't breath (like some other shapeware).
Absolutely fantastic customer service!
Absolutely fantastic customer service provided by Jane at Luxmery. I love the bodysuits, the reviews are all true, they are magic and speak for themselves. I would highly recommend them. I had an issue with one piece and Jane resolved my issue promptly and beyond my expectations. This makes me want to recommended this company more because their products perform to expectations and if something isn’t right, the customer service teams ensure they resolve it to your satisfaction. Thank you Jane and Luxmery!
Very helpful and trustworthy company!
There was a problem with UPS delivering my package and I was worried it would end there, but I contacted luxmery support and Jane was able to help me with everything. It’s a stressful situation but she made it completely stress free, and was very responsive to the emails. Can’t wait to get my order!
I purchased two body suites that didn't fit properly
I purchased two body suites that didn't fit great, l was pleasantly surprised by the excellent company response and customer service by lkra. Big thank you for giving me a positive experience and encouragement to continue online shopping. Definitely recommend this company.
Great service on my first order!
After receiving my first order, I needed to exchange the items due to a sizing issue so I emailed the support team & Ikra replied very quickly. I only wish that all companies would offer the same fast, friendly & hassle-free service Luxmery did.
Well so many things !
Well so many things made this experience easy. The quick responses, the easy way they are eager to help and want to help clear things up. Ikra was a delight, very helpful, knowledgable. Ikra was very helpful Thank you Ikra!! I cannont recommend this product and customer service people enough!
Jane was amazing at assisting me when I…
Jane was amazing at assisting me when I had an incorrect size order. I will definitely order again.
Stellar customer service
I emailed customer service because of a fitting problem. Ikra answered within minutes (!!!) and managed my problem AND succeeded to fix it - above and beyond what I expected! Truly excellent customer service!!
Excellent service
When placing my order I noticed one bodysuit was not the correct size. I immediately emailed their customer service and Waqar responded and changed the size I needed. Very prompt and excellent customer service.
I had ordered two bodysuits but they…
I had ordered two bodysuits but they ended up getting lost in the mail. Their customer service rep Jane was so helpful and she ended up sending me my whole order again. I finally received them and they are great. I highly recommend this company and their products!
Problem? What problem?
The ordering process was easy to use, my order was shipped and received quickly. At a two-for-one promotion, I was excited. The order was delivered on Saturday and I didn't get to open it until around 5pm. I pulled out the first body suit and glanced at the size and it was an XL/2XL, I'd ordered both two be M/L, or at least that was my intention. I first checked the other package and it was indeed an M/L. Checked the sticker on the first one's packaging just to see if, on the off chance, the wrong size had been put in the correct packaging (not common but does happen. I worked retail a long time), but it also listed XL/2XL. After checking my order confirmation email to verify I HAD actually ordered an M/L as intended, I emailed customer support. that process was super easy because the order confirmation email allowed me to reply from it. That's not common anymore. Yay!. anyway, the email got sent and since it was late afternoon on Saturday, expected to hear back Monday at the earliest. MUCH to my surprise, I received an email about 10 minutes later! From a live person and not just a "we received your communication" message!! Wagar aplogized for the problem and stated they would send me the correct size item and I could keep the original mis-sized item to do with as I pleased. OR they would refund me. I responded I would love to receive the replacement and keep my order intact. I received another email at 11:40pm, this time from Jane, saying my request had been sent to fulfillment and reiterated that I could keep the original mis-sized item. That was followed up with an automated order confirmation email for the correct size. Wow!! TWO live people corresponding on a Saturday evening. Even if they are in a different part of the world and the time zone was different, it's still a weekend and so to have the issue fully resolved so quickly, easily, and professionally was sheer delight. Not to mention the product is obviously well made and the correct-sized bodysuit fits like a dream. Can't wait to receive my other one. Thank you Luxmery for a wonderful experience!
I love this business
I love this business. They are so kind. Helpful. Understanding and always take care of their customers. JANE you were amazing Ty for making my experience so social
My body suit ripped after one wear and…
My body suit ripped after one wear and they graciously sent me another and did not even make me return the ripped one. Jane helped me with my claim she was fast and very friendly. I love the suit, it’s comfortable, very soft and stretchy & does its job well!
Quick turn-around and great resolution
Steph responded quickly and offered the perfect resolution to my situation. I am very happy with how easily and quickly this was done. Thank you so much, Steph!
Fantastic customer service
Fantastic customer service - I ordered a bodysuit but didn’t find it comfortable to wear due to the fastenings at the bottom, I got in contact and had replies from Shoaib and Jane, who refunded me without any issues. Would definitely order from Luxmery again if I saw another product that I liked!
Will be a return customer!!
Ordered a couple of bodysuits for an upcoming vacation and they were unfortunately too small (wishful thinking that I’d still be a M/L) I reached out to customer support and they responded almost immediately to help me get a new order shipped in my correct size free of charge AND I can keep or gift the bodysuits that I already received which is amazing since I’m a new mum and trying to find the time to return something wouldn’t be easy. Ikra really made something I was stressed about into something so easy and hassle free!
My New Bodysuits
I had ordered 2 bodysuits from Luxmery and when I tried them on the fit wasnt quite right as they were too long in the torso. So I emailed the Support Team and explained my dilemma. Ikra from the Support Team suggested I try the new petite option which I am going to do. Ikra has now placed my new order and i can hardly wait to try them. Thank you Ikra again for all your help.
What a wonderful support team
What a wonderful support team ! Waqar sent a very quick and polite response to my email. Thoroughly recommend this company.
I wanted to change my order as I…
I wanted to change my order as I accidentally got the wrong thing. Jane responded to my request in less than 24hrs and was able to do the change I requested successfully just in time for my order to be shipped out. She was so nice and efficient. Thank you so much Jane! I would recommend this company! Great customer service!
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