Malwarebytes is reimagining security to safeguard devices, data, and people, no matter their location, lifestyle, or means. A global leader in online protection, its suite of award-winning cybersecurity and privacy solutions empowers millions of people worldwide to enjoy their digital lives, free from threats and scams. Our products are built and beloved by experts, offering security, privacy, and identity solutions for every platform and device (Windows, Mac, iOS, and Android).
Written by the business, not verified by us.Malwarebytes (malwarebytes.com) has a 4.6 out of 5 rating on OK.one, based on 218 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 56% of negative reviews; Reviews mostly discuss Product, User experience, Customer service. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. Customers appreciate the reliable protection and security features that silently run in the background to keep all their connected devices completely safe from threats. Many long-term users find the software extremely user-friendly and consistently praise its proven ability to prevent dangerous malware and viruses effectively over decades. Some reviewers were not happy with customer support, mentioning that getting timely help was difficult or that responses were unhelpful when technical issues arose. A few other people also felt that managing accounts was complicated, experiencing frustrating complications regarding unwanted subscription renewals and billing inquiries.
Auto-generated from all reviews of this business. For reference only.find it a very usefull program ..found several harmfull things ..i'm happy
Hi, thank you for the review! Finding several harmful things and keeping you safe is exactly what we are here for. Really glad to have you with us!
I made a mistake when trying to add VPN protection to my subscription and added an additional device upgrade instead. The support team was able to cancel the old subscription and helped me create a new one with the exact specs I was looking for. They followed up regularly and ensured both refunds were processed quickly with transparent documentation. It was one of the easier and less stressful experiences I have had working with support for software. The protection software itself is easy to use and has practical features that don't slow my system down.
Hi there Sam, thank you for such a detailed review! Getting the subscription corrected with the right specs, regular follow ups and both refunds processed transparently is the support experience we want every customer to have. Really glad the software itself has been easy to use and light on your system too.
I first used Malwarebytes over 10 years ago to fix a virus infection that Norton allowed through. Since that time I have had Malwarebytes on several of my computers and have not had a single infection since I switched. This is a subscription I value.
Hi Denny, thank you for the review and for over 10 years of loyalty! Fixing what another product let through and then not a single infection since is the kind of track record we are really proud of. We are glad you made the switch.
I have been with Malware bytes for a number of years. On my last renewal I duplicated my subscription by accident. I contacted Malwarebytes thinking there would be a lot of hassle getting my money back for the duplicated download - in fact, they immediately said there was no problem and assured me the money would be back in my account within a few days - and it was. Everything was made so simple, and I was treated as a valued customer and important customer for a relatively small amount of money - well done (KC) Malwarebytes customer service.
Hi Peter, thank you for sharing your experience and a special mention to KC for making it such a smooth process! A duplicated subscription sorted immediately with the refund back in your account as promised is exactly how it should work. We really appreciate your loyalty and are glad it was handled the right way.
It seems to work well on a basic subscription. Though someone who writes the email headers needs to rethink 'Hey P*****, you're back. We're not crying, you're crying' what’s this about?
Hi Philip, thank you for the honest feedback! We are glad the product is working well for you. Your point about the email subject lines is noted and we will pass that on. They should always feel professional and appropriate.
Very simple and straightforward to use. Gives confidence in security and is regularly updated as threats change. Runs automatically for peace of mind.
Hi Ray, thank you for the review! Simple, regularly updated and running automatically for peace of mind is exactly what we aim to deliver. Really glad it has been doing that for you.
They want my money but cannot even activate my account.
Hi James, thanks for reaching out and we are sorry to hear you have been unable to activate your account. That is not the experience we want for our customers and we would love to get this sorted for you. We have requested more information so we can locate your account and review your experience further. Feel free to also reach out via live chat or support ticket at https://help.malwarebytes.com/hc/en-us and our team will be happy to help.
The daily scans help me know that I'm protested And ser the results.
Hi, thank you for the kind words! Knowing your daily scans are keeping you protected and seeing the results is exactly the peace of mind we want every customer to have.
Been using Malwarebytes since the begining maybe 15 or 20 years…It such a ever changing world on the net very many many high tech thieves …☠️…Dont know how Malwarebytes does it but I have never had anything get past it…MB…is kryptonite…to the thieves…It is the best EVER…an I have tried the other an non are close ….BEST PRICE BEST OF ALL….YOU WILL BE SO HAPPY…You get so much for so little $$$…I am so thankful for MALWAREBYTES…
Hi, thank you for such an enthusiastic review and for up to 20 years of loyalty! Kryptonite to thieves is honestly one of the best descriptions we have ever heard and we are going to take that as a compliment. Best price, best protection and so many happy customers is exactly what we aim for. We are really grateful for the trust!
Best protection for your GSM, Laptop and Computers is very fast and will not slow your system at all!
Hi Mac, thank you for the great review! Fast protection across all your devices without slowing anything down is something we genuinely work hard to deliver. Really glad it has been delivering on all fronts!
Excellent products with so much smart capabilities that make internet security easy and totally painless for the individuals in a family. The licensing on the other hand borders on deceptive behavior with a one way street that only allows you to upgrade but never downgrade (reduce licenses) without letting your annual licences expire and then sign up after you have lost your licensing. Very disappointing!
Hi Jon, thanks for the kind words about the product and for taking the time to share your feedback on the licensing structure. We hear you and we understand how frustrating it must feel to be locked into a plan without the flexibility to adjust it mid-cycle. That is valuable feedback and we appreciate you sharing it. We have requested more information so we can locate your account and review your experience further. Feel free to also reach out via live chat or support ticket at https://help.malwarebytes.com/hc/en-us and our team will be happy to help.
Really wanted a quality product that is simple to use and runs mostly in background, malwarebytes fits the bill.
Hi, thank you for the review! Quality protection that is simple to use and runs quietly in the background is exactly the bill we set out to fill. Really glad it has been hitting the mark for you!
Just renewed my Malwarebytes subscription. I like how they engage through notifications and emails that keep me motivated to put effort into my security. So far I am confident that they are protecting me as best as can be done
Hi, thank you for renewing and for the kind words! Staying motivated about security through notifications and emails while feeling confident in the protection is exactly the experience we want every customer to have. Really glad to have you with us.
I received a notice on my new computer that I missed the renewal. I have had malwarebytes for 7 or 8 years. I don t worry about getting in trouble because I know Malewarebytes works in the background to keep me safe. The notice I got on my new computer not having Malwarebytes reminded me to go in and register it into the service to take the place of the computer I just retired. That reminded me that I hadn t completed the renewal that I had already paid for as a group over the past years.
Deborah, thank you so much for the kind words and for 7 to 8 years with us! Really glad the notification on your new computer served as a timely reminder to get everything registered and renewed. It is always good to make sure every device is properly covered and we are glad it is all sorted now.
Malwarebytes is an amazing, non-interfering software that is your first line of defense against intruders to your internet and computing experience. I have used it for years on many computers for myself, family members and larger enterprises. You really don' And they don't "Nickel and dime" you like some other antivirus competitors, You will not want to be without it!
Hey Richard, thanks for the glowing review! Non-interfering, a first line of defence across personal devices, family computers and larger enterprises without the nickel and diming is everything we set out to be. We really appreciate the long term trust.
So far,so good. I get a pop-up when mal-ware has determined that the website I'm going to is a scam.
Hi, thank you for the review! Those pop-up warnings before landing on a scam site are one of our favourite features. So far so good is exactly where we want you to be!
Great antivirus, I've been with them for a long time.
Hi, thank you for the kind words and for your long standing loyalty! A great antivirus for a long time is a great endorsement. Really appreciate you being with us.
Prompt service in refunding a duplicate payment I made in error. Did a chat online with them which was positive.
Hi, thank you for the kind words! A duplicate payment refunded quickly through a positive chat experience is exactly how it should work. Really glad it was straightforward!
Was concerned about a situation which arose between Malawarebytes & YouTube regarding advertising. The technician researched my question, replied with a full & complete explanation in layman's terms, and followed up with additional e-mails just to ensure that I understood completely & IF I had any additional concerns. This is in stark contrast to Microsoft who couldn't care less about their users or META or ALPHABET, etc. Furthermore, MALAWAREBYTES makes no secret of their physical postal address, so their users & customers have additional assurance that it's a real company with real people providing a real service. Can't ask much more than that ... almost like 4 decades ago in the era of MS-DOS!
Hi Karl, thank you for such a thoughtful and detailed review! We truly appreciate the comparison and the confidence it reflects in us as a company.
Malwarebytes support was prompt. We had two subscriptions. We received a refund for the old one that was on an old machine which was no longer in use. I recommend them.
Hi, thank you for the kind words and for the recommendation! Sorting out the duplicate subscription and processing the refund for the old machine quickly is exactly how it should be handled. Really glad it was a smooth experience.
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