LUBA AWD Series is the first and only Perimeter Wire Free Robot Lawn Mower that can handle complex lawns up to 5000 ㎡ (1.25 acres) with 75% slope (37°).Mammotion is leading the innovative outdoor robot solution, committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle. We provide Smarter Robot Lawn Mower, with 7+ Years of Robot Experience and 150+ Robotics Patents.
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Is mammotion.com legit?
mammotion.com (mammotion.com) has a 3.1 out of 5 rating on OK.one, based on 635 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 31% give 1 star; The business has replied to 61% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the advanced robotic lawn mowers remarkably easy to set up and use, appreciating the efficient cutting performance and reliable daily operation across various lawns. Many people also highlight the exceptionally helpful customer support and remarkably smooth repair processes provided whenever technical issues occur.
However, some customers also noted frustrating experiences regarding unexpected device breakdowns and completely unresponsive support teams during critical moments of need. Reviewers frequently reported severe mechanical failures, problematic software updates, and major difficulties getting timely replacement parts to fix their broken machines.
Auto-generated from all reviews of this business. For reference only.
The luba is a strong machine and can handle slopes very well. BUT other than that it's a overpriced piece of sh**. If you want it then make sure to "babyproof" your yard. Because it will run over obstacles and damage your plants. When it gets stuck it will burrow itself so it gets more stuck. It's too relient on satelite positioning so most of the time it doesn't know where it is. The app is allright but there is no option to overlap work areas. I would not recommend anyone to buy this.
Reply from mammotion.com2025-08-09
Hello,
We sincerely apologize for the issues you've encountered with your Luba mower. We understand your frustration and are committed to resolving the problems you're facing as quickly as possible.
Could you please provide us with your order details? This will allow us to escalate the matter to our technical team, who will work on finding a solution as soon as possible.
Thank you for your patience, and we truly appreciate your understanding as we work to address the situation.
I'm giving 2 just to make it visible to other people and mammotion
I'm giving 2 just to make a point. I bought YUKA mainly for the GPS and Sweeping Basket. I've seen all the reviews, but most of them don't even mention about the shitty app Mammotion provides. Such easy and simple stuff like manipulating the working area is hard as hell and it's limited mostly by the mammotion upfront. To details:
1. You can't start a new area if you are in another one. Why?! Nobody knows, becuase you still can go create overlapping areas.
2. You can't create a no go zone if it's not fully inside the area. Why?! Nobody knows. Subtract is an ultra hard GIS operation?!
3. You can't make the new area only from the area that is left. You need to overlap the new area with previous ones.
4. If you make any "mistake" during mapping you loose whole area and need to start again.
5. If you remove the area, all the related paths and elements are removed, so START OVER! Says mammotion.
6. There is no option to set an "home" point or even "go to" option so mower can get somewhere you want on it's own. You need to drive it manually.
7. Mower digs if it's stuck until it gets more stuck! Why it tries so hard to go the way it planned instead of trying to make a different turn? Don't know.
8. You can't prepare multiple areas in the same place.
Those are the most annoying "features" of mammotion mower. The most annoying part is that most of them are limitations created by mammotion with no realworld background.
Besides that it does the job pretty well. The sweeper is great.
Cheers
So dont buy into the marketing. I’ve had nothing but issues. Their customer service is just so frustrating. The mower wont charge. ”Ok here is 15 steps you need to do for debugging it” takes 3 hours. Gps positioning is not working. ”ok here is 25 steps you need to do, also send video, screenahots, and pictures but you need an andriod camera”.
Updated: just so everyone knows, they did not get back to me after I sent them the requested info
Reply from mammotion.com2025-07-22
Hello,
We are very sorry for the difficulties you are experiencing and understand the difficulties you may encounter during the troubleshooting process.
Our original intention is not to overwhelm you, but we try our best to eliminate all possible causes so that we can accurately identify and resolve the issue. We understand that this will take a lot of time, and we apologize for the inconvenience.
We have sent you a request for more information so that our team can assist you more directly. Please provide the details you need as soon as possible - we are committed to resolving your issue as soon as possible.
Thank you for your patience and letting us know about this.
I spent £2700 on their top of the range model and it would not bind to the app so it could not be set up.
Their customer service is non-existent. It takes them a week to reply to a single email. 2 months later and I've not been able to use my lawnmower even once!! It's scandalous. I wish I had never given this company a penny.
Reply from mammotion.com2025-07-22
Hello,
We’re truly sorry to hear about your experience — we understand how frustrating it must be to invest in a product and not be able to use it due to connection issues.
Please know that we genuinely want to resolve this for you as quickly as possible. We’ve sent you a request for some additional information — once we receive your details, we’ll immediately have our technical team look into the issue and assist you.
Thank you for bringing this to our attention, and we sincerely apologize for the delay and inconvenience caused.
Mower Broke Down After Just 1 Month – £1000 Wasted
I purchased a Mammotion mower for nearly £1000, and it broke down after just one month of use. It worked perfectly up until then, and then the mowing system suddenly stopped functioning entirely
Trying to get support from Mammotion has been incredibly frustrating. It’s taken multiple emails and live chat attempts just to get a response, and even then, the replies have been slow, generic, and unhelpful.
Despite the product clearly being faulty, no refund or replacement has been offered — only a repair that could take weeks. In the meantime, I’ve been left without a working mower and no alternative.
I’ve now had to look at purchasing a replacement mower from another company, hoping that Mammotion will eventually process a refund — but as it stands, I’m £1000 down with no functioning lawnmower.
Extremely disappointing experience. I wouldn’t recommend this company to anyone.
Reply from mammotion.com2025-07-22
Hello,
We're truly sorry to hear about your experience, and we completely understand how frustrating it must be to have your mower stop working after such a short time.
We also sincerely apologize for the delay in support and the inconvenience caused. That is certainly not the experience we want any of our customers to have.
We've sent you a request to provide your order and contact details. Once we receive your information, we will make sure your case is prioritized and our team will follow up with you promptly to resolve the issue as quickly as possible.
Thank you for bringing this to our attention, and again — our sincere apologies for the trouble you've faced.
We purchased the Yuka mini about a month ago and whilst initially impressed and it working almost perfectly, it has all of a sudden stopped working completely. We've followed all the recommended steps to troubleshoot to no success.
Our main issue has been how utterly terrible the customer service has been. It's taken multiple attempts at email and AI chat to get any kind of response from the company and the responses we have had have been very unhelpful and unsatisfactory.
Despite the mower being very clearly faulty (and very much under warranty), they won't offer us a refund or a replacement - only insist on trying to fix our mower which they say could take 18 working days (in the meantime, we have no working mower in the height of summer).
We spent a lot of money on this mower and are very very disappointed with our experience. Will never buy anything from this company again.
Reply from mammotion.com2025-07-22
Hello,
We’re truly sorry to hear about the issues you've experienced with your Yuka Mini, and we understand how frustrating this must be — especially during peak mowing season.
In general, when a product shows signs of malfunction, we do aim to repair it under warranty as the first course of action. However, we sincerely apologize for the delay in response and for any inconvenience this has caused you.
We’ve sent you a request for your information, and once received, our team will prioritize your case and follow up with the next steps as quickly as possible.
Thank you for your patience, and we genuinely hope to restore your confidence in our service.
Ordered a £850 yuca mini off their website, took 1.5 weeks to start shipping, when eventually it was "delivered" it was a pizza oven. tried to phone the german phone number (no uk base) and they hung up on me , so raised a ticket and chatted to their AI bot, the help desk closed my ticket and it was only from pestering the facebook page i had some sort of response. they still have my money and the mower!
Reply from mammotion.com2025-07-13
Hello Richard,
We sincerely apologize for any frustration caused. Regarding the delayed response, we are committed to improving our customer service and speeding up our reply times in the future. We truly appreciate your feedback and will work to enhance our service quality.
Regarding the incorrect product you received, we understand that this issue was caused by our logistics partner, and we apologize for the inconvenience. We’ve already processed your refund.
As a gesture of goodwill, we would like to offer you a €50 discount on any future purchase of our products. If you accept this offer, please feel free to contact us directly at the email referenced in ticket #244191.
Thank you for your understanding, and we hope to serve you better in the future.
This company is such a scam, I wish I had read the reviews first. The 50euroes discount they offer online, they unfortunately couldn't give to me as it didn't work. And then when the mower turned up after a long delivery time there were essential parts not in the box, and they couldn't give me any time or if they could send them out. So sitting here with a 3000 euro machine that I can not use.
There customer service is shocking
Reply from mammotion.com2025-07-13
Hello,
We sincerely apologize for the inconvenience caused. Regarding the €50 new customer discount you were unable to use, we would like to offer you 24 free replacement blades as compensation， valued at €55.
Additionally, if you have not received some parts, could you kindly provide more details about the missing components? This will help us address the issue promptly.
To proceed, we’ve sent a "request information" request. Could you please provide the necessary details? Once we have that, we will contact you via email to resolve this matter promptly.
Thank you for your understanding, and we look forward to resolving this for you.
We love our LUBA 2 AWD. It has freed us from the need to schedule our lives around mowing the lawn. We have a wonderful local dealer who helped us get it all set up. We’ve been working on refining the task areas and no-go zones. We have had some complications when, for example this evening, the app shows that the mower is outside of the task area when in fact it is in its charging dock. It mowed all three tasks today and returned home. We didn’t change a thing. But now it’s outside of the task area? Strange. I just hope that when we go on vacation it performs properly. Recently it got hung up on some small vines and had to be manually removed from its position and cleaned up. So we’re giving it 4 stars because we love the machine so far, but need to work through some unexpected challenges.
Disappointed by Luba Mini AWD – Great Hype, Poor Performance, and Unresponsive Support
My Experience:
I was genuinely excited about the Luba Mini AWD. Its sleek design and bold advertising gave me high expectations — especially since my sister's 5-year-old robot mower (with much older tech) keeps her lawn perfectly groomed year-round.
I set up the Luba on a very simple layout: three zones, with visible antenna coverage and paved tunnels connecting them. At first, things looked promising — the Luba worked as expected.
Unfortunately, the problems started soon after:
It stopped navigating through the tunnels (despite them being wide paved driveways).
It left random uncut patches and ignored defined borders.
It would pause indefinitely and run out of battery before finishing a job — requiring me to carry it back manually.
Twice, it drove over the charging station and got stuck, suspended in the air.
I reset and reconfigured everything multiple times, but the same issues kept recurring.
I reached out to customer support, which was incredibly slow and disorganized. Each reply came from a new person, asking me to repeat basic steps or resend logs, pictures, or device info — with no continuity or progress. It became exhausting and frustrating.
Ultimately, the mower was unusable, and I had to hire a gardener to maintain my lawn. When I asked to return the Luba under their money-back guarantee, they instead offered a set of replacement blades — which felt like an insult considering the circumstances.
Final Verdict:
The Luba Mini AWD looks impressive, but the technology feels unreliable, and the customer support is inefficient at best. I lost time, money, and trust in the product.
Unless significant improvements are made — both to the product and to the support system — I cannot recommend this mower.
Reply from mammotion.com2025-07-13
Hello Pete,
We are truly sorry to hear about the issues you’ve experienced with your Luba Mini AWD. We understand your frustration.
Please know that we are taking your feedback seriously. We will have the relevant team members address and resolve the quality issues as quickly as possible.
We also deeply apologize for the delays and disorganization you faced with our customer support. This is not the level of service we aim to provide, and we are committed to improving this process.
To proceed, we’ve sent a "request information" request. Could you please provide the necessary details? Once we have that, we will contact you via email to resolve this matter promptly.
Once again, we sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this matter.
Unbelievable, they don’t publish negative reviews!!!
I tried to leave a negative review about my Luba 2 on the website and they didn’t approve it.
Unbelievable!
Well, then I will leave it here: Luba 2, NOT WORTH ALL THAT MONEY!!!
The app is really basic and poorly programmed. Customer support is indecent, the worst one I have ever experienced.
The robot itself is sort of ok but it shows plenty of herrors on the app almost every day.
Reply from mammotion.com2025-07-13
Helleo Valentina Vitali,
We are truly sorry to hear about the issues you've experienced with your Luba 2 and the frustration caused by our support and app. Your feedback is important to us– we value all customer feedback, as it helps us improve.
Could you please describe the specific problems you're facing with the product and app? We will ensure that the relevant team members address your concerns and provide a solution as soon as possible.
Thank you for your patience, and again, we apologize for the inconvenience.
Mammotion direct can’t get any worse, I can’t stress enough not to buy direct as customer service is terrible, they agree to help them ghost you as you don’t hear back, then you never get the same person so communicate is non existent, faulty 3000x mower 1 day old bricked after 2 hrs use. Took 4 weeks to get them to collect and then had to take e legal action to get my money back. Trust what you read about customer service being very bad as it’s true. Save yourself the stress and buy elsewhere.
Reply from mammotion.com2025-07-13
Hello,
We are truly sorry for the lengthy response time and the inconvenience it caused you. We understand how frustrating it must have been, especially with the issues you experienced with your mower.
Please know that we are actively working on improving the quality of our customer service to ensure a smoother and faster experience for our customers. Your feedback is crucial in helping us identify areas for improvement, and we deeply regret the frustration you had to go through.
If there’s anything we can do to assist you further or address any remaining concerns, please don’t hesitate to reach out. We truly appreciate your patience and understanding.
There's no customer support here beyond that offered by bots. The product arrived with a defective RTK cable. I've done on line "live" chat with a bot twice, never could get a human and am only "assured" that a ticket has been created; or a ticket has been escalated only to have another bot send inane questions and telling me they will take care of the matter expeditiously. The hot line support agent may also be a bot, hard to tell only assure me they will escalate and a human will call me back. That has not happened either.
Reply from mammotion.com2025-07-13
Hello,
We sincerely apologize for the slow response times and the frustration this has caused. We understand how important it is to get the right support, and we are truly sorry that you’ve only received automated responses.
Could you please provide more details about the defective RTK cable you received? We can have the relevant team address and resolve your case.
To proceed, we’ve sent a "request information" request. Could you please provide the necessary details? Once we have that, we will contact you via email to resolve this matter promptly.
Thank you for your patience, and we will prioritize getting this matter sorted as quickly as possible.
Extremely poor customer service.
They do not any phone number to contact. Its extremely difficult get a call back.
Received a phone from a lady who could barely construct a sentence and struggled to hold a conversation to which she responded that "you also have an accent" Which was extremely wrong and unprofessional.
The Yuka mini 600 is very poor with the edges and leaves them.
Struggles with even gentle slopes and it is common for it to be stuck.
I am also not convinced the Anti theft features actually work .
So overall a very poor experience and won't not recommend it.
Reply from mammotion.com2025-07-03
Hello Shailesh,
We sincerely apologize for the frustration and inconvenience you’ve experienced with our customer service and the Yuka Mini 600.
We’ve escalated your feedback to our support team to ensure providing better service.
Our technical team is reviewing your comments about the Yuka Mini 600’s performance. To investigate further, we’ve sent you a request “Request Information”—your details will help us diagnose the issue.
Once you complete the request, we’ll transfer it to the dedicated team and prioritize your case.
We understand your disappointment and would value the opportunity to make this right. If you’d prefer to discuss this directly, you’re welcome to reply to this email at [email protected].
Again, we’re deeply sorry for the experience you’ve had and appreciate your patience as we work to resolve this.
My mower hasn't arrived yet but I'm finding the UK sellers to be unsatisfactory. I bought it, got a notification "it's on its way" and that it was on 48 hour delivery with tracking. After 48 hours the tracking wasn't working so I did online support only to be given a runaround for an hour and have the session terminated twice. Turns out that the 48 hour delivery only starts when the parcel is delivered to the Parcel Force and it is currently between UK and China. Mamotion support were disingenuous in claiming that delivery would be soon and evasive when questioned.
This leaves a bad taste and I may reject delivery if its not resolved quickly.
Reply from mammotion.com2025-07-03
Hello Alex Lainson，
We sincerely apologize for the confusion and frustration surrounding your order’s delivery.
Please note that your order was dispatched the next day after purchase (standard processing time is 1-2 business days). According to tracking, your package is now in transit and should arrive shortly.
We regret any misunderstanding regarding the delivery timeline and are working to further improve our shipping efficiency.
Again, we’re deeply sorry for the experience you’ve had and appreciate your patience as we work to resolve this. If you’d prefer to discuss this directly, you’re welcome to reply to this email at [email protected].
Luba mini 800 with free garage
Bought on Amazon uk and after looking at review decide to cancel order Amazon refund bLuba mini 800 bit not the garage but said garage was comming direct and would contact Mammotion to cancel as item had not been shipped. And after email after email it did get shipped and was asked my Mammotion to refused delivery as I did but still waiting on refund and after more email still getting anywhere I glad. It cancelled order when I see what service I have received up to now. GLAD I HAD LOOKED AT REVIEW SHAME I DID NOT BEFORE PLACING ORDER
Reply from mammotion.com2025-06-30
We are sorry that you had such a shopping experience.
Thank you for sharing your experience, and I hope this is just an exception and not the norm.
I’d think twice before dealing with MAMMOTION. Their products look great which is why I ordered a Luba mini. Somehow FedEx lost the delivery. I called mammotinon to tell them this so they could claim back from FedEx and ship me a replacement. However mammotion say they will not do anything for 20 business days. FedEx policy is a claim can be made by the shipper after 7 days.
So I am out of pocket $3000 for the mower plus interest on my credit card plus the $240 I will need to pay someone to mow my yard. I am disabled and can’t do it myself. I don’t blame mammotion for losing it. Things happen. I do blame them for the we won’t do anything about the problem for 20 working days policy. Hence my concern about this firm.
Reply from mammotion.com2025-06-23
Thank you very much for sharing this disappointing experience candidly. We sincerely apologize for the difficulties you encountered.
We are deeply sorry for this and will report your feedback urgently to urge relevant departments to speed up the after-sales process and strive to minimize the waiting and losses of you and other customers.
Thank you for your patience and understanding, and hope that you can feel our sincere concern. If you are willing, we will do our best to assist you in following up the progress and strive to get a more reasonable solution for you.
I purchased this unit in April 2025. It is now June 2025 and I have not been able to use it. I called the service number and they established numerous tickets, elevated some and still have not heard from anybody. I would like to send this unit back to get my money back 196067, 206321, 211701, 222108. Have various information in the chats. no response as of June 19, 2025 please stay away. Save yourself some aggravation.. it’s a shame.
Spoke to them again today
They said they sent it to the wrong department. That’s why I never got any response.sure ..
Still never got my label to return it
They said by Monday, I should have it sure
will let you know. Gave me another ticket number.223082
Should be in contact with Mr. Wei.
Reply from mammotion.com2025-06-23
We understand your current mood and deeply apologize for the disappointment and inconvenience you have experienced during this period.
If you are willing to continue to communicate or have other needs at any time in the future, you can contact us again at any time and we will handle it for you as soon as possible.
We sincerely apologize to you again and thank you for choosing us.
LUBA 2AWD 5000. Product looks the business and when it works it is superb. The AWD takes it to most places in my garden and the finished cut is fantastic. Downside is that there's clearly a common issue with the charging behaviour. Mine gets to about 50% battery charge then stops, so it won't auto finish a task and you have to keep forcing it to continue the task. After market support is worse than hopeless. Support ticket raised, no response, followed up the request, still no response after three weeks. You take a bit of a chance with this product because it could be an expensive garden ornament, but I hope the issues get sorted because it's a seriously clever piece of kit when it behaves.
Reply from mammotion.com2025-06-23
Thank you for your candid feedback on the LUBA 2 AWD 5000 and for your positive comments on its performance.
Hearing that you are satisfied with the mowing results shows that this device has indeed played its due strength in design and core functions. However, we are also deeply sorry that the charging problem has seriously affected your overall experience.
We will immediately upgrade your feedback to an emergency priority and urge the after-sales team to contact you as soon as possible about the battery or charging problem to confirm whether it is a battery hardware defect, charging station abnormality, or system update problem that caused the interruption - and propose a feasible repair or replacement plan.
Please rest assured that if the device has a defect that seriously affects the function during the warranty period, we will insist on fulfilling our service commitment and not let any user turn "trust" into "regret".
Got a new LUBA2 3000X. It cannot dock. Finds the dock fine, but when backing up the IR LEDs or the IR receiver do not work, so it gives up after 3 tried.
Followed all the stuff in the guidelines, and after a week I contacted support. Should check the IR LEDs with an android phone, upload a video, incl. of it failing and send in logs through the app. Did so and NO contact with support since. This was over a week ago.
Stay away from this company, the aftermarket support is non existing.
Support ticket for identifiable purposes is #211360
Reply from mammotion.com2025-06-23
Thank you for your detailed description of the current situation. We sincerely apologize for everything you have experienced.
Regarding ticket number #211360, we will immediately take the following measures:
Immediately upgrade the processing priority and arrange for a technical expert to review the video and log you uploaded;
We will also arrange for someone to contact you by email to avoid you from waiting.
We value the trust of every user very much, and we are also very sad to see your patience exhausted again and again due to our delays. Please allow us to correct this erroneous service and regain your trust with practical actions.
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