MDhair

Hi Yusuf, Thank you for sharing your feedback. We are sorry to hear about your experience and the concerns you raised. As we did not receive a response, we were unable to validate your account. Please note that MDhair subscriptions are indicated during checkout after filling out the trial kit. The subscription amount and the date when it will repeat are displayed near the payment button before completing the order. As per our terms and conditions, cancellations must be requested before the renewal date. In your case, the second kit was shipped on July 29, 2026, and we did not receive your cancellation request until August 7, after the renewal had already processed. Our Medical Team responded promptly to your report and provided guidance, while our Customer Service team successfully canceled your subscription and sent return instructions. Unfortunately, we did not hear back from you after those instructions were shared. The product was delivered on August 10, and you can still process the return by providing us with the return receipt within 10 days. As much as we would love to help, resolution requires your response. Leaving a review alone will not allow us to resolve the issue. Please contact our support team at [email protected] so we can assist you further.

Hi Lynne, your five-month progress update is wonderful to hear, and we truly appreciate you taking the time to share it! We’re so happy that your routine with the shampoo, scalp serum, and supplements has coincided with less shedding and that you’re feeling pleased with how your extensions are staying in. It also means a great deal to know that you’ve had such a positive experience with our customer service team. If you need any help along the way, just email us at [email protected].

Hi Chris, Thank you for sharing your feedback. We are sorry to hear about the unexpected charge and the frustration with customer service. As we did not receive a response, we were unable to validate your account. Please note that MDhair subscriptions are clearly indicated during checkout after filling out the trial kit. The subscription amount and the date when it will repeat are displayed near the payment button before completing the order. Regarding customer service, our initial assistance is provided by an automated bot to help resolve common issues quickly. If the matter is not resolved, the case is escalated to a human representative. You can also request to speak directly with a human at any time. For immediate assistance, please contact our support team at [email protected] so they can review your case and clarify the subscription details.

Hi Stacie, your story truly touched our team, and we’re grateful you took the time to share your experience! It’s wonderful to hear that your hair is already feeling healthier in the early stages of your routine, and we’re honored that you’ve chosen MDhair to support your ongoing hair care needs. Thank you for placing your trust in us, and we’re wishing you continued encouragement as you move forward. Our team is happy to help! You can email us at [email protected].

Hi Barbara, we’re delighted to hear about this encouraging change in your hair! Knowing that your hair is beginning to feel more like itself again and that you’re noticing an improved texture is wonderful to hear. We’re grateful to be part of your journey and hope you continue to experience positive progress with your routine. If you need any help along the way, just email us at [email protected].

Hi Vicky, we sincerely appreciate you sharing such a detailed update about your experience! It’s wonderful to know that the collagen fits easily into your coffee and that your delivery arrived promptly considering the international shipping, and we understand how important it is to see meaningful progress when investing in a hair care routine. Thank you for continuing with MDhair and for giving the products more time, and we hope you’ll feel encouraged by your progress as you move forward. Our team is happy to help! You can email us at [email protected].

Hi Chuan, thank you for sharing your honest experience and for being so consistent with your routine for the past three months. We understand how discouraging it can be to diligently use the shampoo, serum, and supplements without seeing the improvement you were hoping for, and we’re sorry this has been your experience. If you’d like guidance or support, email us anytime at [email protected].

Hi JP, thank you for your amazing feedback! We're thrilled to hear you've had a great experience with both our products and customer service, and that managing your membership through our website has been easy and convenient. We truly appreciate your A+ recommendation, and if you ever need support, don’t hesitate to contact us at [email protected].

Hi Anon, thank you for sharing your honest feedback and for recognizing our customer service team! We're delighted to hear you're happy with the products, and while we understand it can be disappointing not to see the reduction in hair fall you were hoping for after almost three months, everyone's hair journey is unique and results can vary. If you'd like guidance or support, email us anytime at [email protected].

Hi August, Thank you for sharing your feedback. We are delighted to hear that the MDHair filtered shower head has completely changed your shower experience, improving water pressure and helping reduce itchiness with your sensitive skin. It is wonderful to know that your skin already feels better and that you are so pleased with the product. While it may take more time to see the full impact on your hair, we are excited that your journey has started positively. For tailored guidance on supporting continued improvement, our medical experts at [email protected] are available to review your case and provide personalized recommendations.

Hi Karen, thank you so much for sharing such an encouraging update with us! We’re thrilled to hear that you’ve noticed a meaningful improvement in your hair shedding and that you’re seeing positive changes while focusing on your crown. It truly means a lot that you’ve recommended MDhair to your family and friends, and we’re grateful for your trust and support. If you’d like guidance or support, email us anytime at [email protected].

Hi Leah, we’re absolutely delighted to hear about the progress you’ve experienced with your MDhair routine! Knowing that your hair feels stronger and that you’re seeing encouraging new growth in previously thinning areas is incredibly rewarding. We also appreciate you highlighting the convenience of our shipping and auto delivery, and we’re grateful for your trust and recommendation. Our team is happy to help! You can email us at [email protected].

Hi Darren, your kind words are incredibly appreciated by our team! We’re so pleased to hear that our communication and follow-up have made a positive impression and that you’re happy with the quality of the packaging and products so far. Thank you for giving MDhair a chance, and we’re excited to support you as you continue your routine and see how things progress over the coming weeks. Our team is happy to help! You can email us at [email protected].

Hi Liam, Thank you for sharing your feedback. We are sorry to hear about the unexpected charge and the confusion regarding a subscription. As we did not receive a response, we were unable to validate your account. Please note that MDhair subscriptions are clearly indicated during checkout after filling out the trial kit. The subscription amount and the date when it will repeat are displayed near the payment button before completing the order. Our support team at [email protected] will be able to investigate the charge and ensure your account status is corrected.

Hi Kristyn, thank you for bringing this to our attention, and we’re sorry for the unexpected shipment! We completely understand how concerning it can be to receive an order you didn’t knowingly place, and we’d be happy to look into what happened and clarify the details for you. We appreciate you sharing your experience and want to make sure this is addressed properly, so please reach out to [email protected] so our team can look into this for you.

Hi Trisha, thank you for sharing your experience with us and for giving MDhair a chance! We completely understand that meaningful hair changes can take time, and we’re so glad to hear that you’re feeling hopeful and have already had a positive experience with our customer service team. We truly appreciate your trust and look forward to supporting you throughout your hair care journey. If you’d like guidance or support, email us anytime at [email protected].

Hi Julie, we’re so happy to hear that your MDhair journey is off to such a positive start! It’s wonderful to know that you’re enjoying how easy the products are to use and that your order arrived quickly after a seamless ordering experience. Thank you for choosing MDhair, and we’re wishing you continued progress as you stay consistent with your routine. Our team is happy to help! You can email us at [email protected].

Hi Ellie, thank you so much for your wonderful review! We're thrilled to hear you're enjoying the quality of our products and that our shampoo feels so refreshing while lasting a long time with just a small amount. If you ever need support, don’t hesitate to contact us at [email protected].

Hi Ana, Thank you for sharing your feedback. We are sorry to hear that you are disappointed with your MDHair experience and that the products did not meet your expectations. We understand your concerns regarding dryness, packaging, and subscription renewal. Visible improvements with MDHair typically require consistent use over several months, as hair growth is a gradual process. At checkout, near the payment button for the trial kit, it is indicated that the subscription will renew, including the cost and frequency of renewal. We also want to clarify that all reviews are clearly displayed here on the Trustpilot platform, and we value every customer’s input. Our medical experts are available to review your case and provide tailored recommendations that may help optimize your regimen and support your progress. Every journey is unique, and our medical experts can review your case at [email protected] to ensure you receive the best possible guidance.

Hi there, thank you so much for your wonderful feedback! We're thrilled to hear that your MDHair Filtered Shower Head was easy to install and has been a great addition to your routine. If you ever need support, don’t hesitate to contact us at [email protected].