Excelente empresa
Excelente empresa, son honorables y profesionales por motivo que una micro sd con crossmix Os me salio defectuosa y contestaron todas mis preguntas y al ver que no funciono me mandaron una nueva y todo Excelente.
About Mechdiy
Data updated- Website
- mechdiy.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 57 reviews
- Replies to negative
- 96% (22/23)
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About this business
Mechdiy carefully curated a selection of brands that shared their vision. Powkiddy, Miyoo, ANBERNIC, and Trimui all fit the bill, offering a range of retro handheld game consoles that could transport people to a simpler time.Our mission is to help people find the original happiness that they had been missing. We believed that happiness didn't come from the latest technology or the most expensive gadgets, but from the simple pleasure of playing a classic game on a retro handheld console.We take pride in their excellent customer service, which ensures that every customer is satisfied with their purchase. We are always available to answer any questions and provide support to their customers, so they can enjoy their retro gaming experience to the fullest!
Written by the business, not verified by us.Is Mechdiy legit?
Mechdiy (mechdiy.com) has a 4.6 out of 5 rating on OK.one, based on 233 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and secure packaging of their retro gaming devices, noting that items arrive safely, look amazing, and stay on schedule. People also highlight the responsive customer service team, which quickly resolves technical faults, replaces damaged parts, and happily answers pre-purchase questions. However, some customers also noted occasional issues with long delivery times or receiving faulty items that required extra effort to resolve properly. A few other people also felt that customer support was unhelpful when handling returns, issuing refunds, and dealing with incorrect product orders.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent seller
Excellent seller. Prompt and reliable. Product came well packaged and delivered in a timely manner. 10 outta 10 service.
The Best Experience
What a great store. Fast delivery (even overseas) excellent customer service and great products. Perfect - I’ll be back!
I recently ordered my first gaming…
I recently ordered my first gaming handheld from MechDIY and it arrived promptly and without issue, however upon opening and setting up my new trim UI brick, I noticed that the included SD card appeared to have some issues. I notified customer support and a resolution was brought forth very quickly and to my satisfaction. I highly recommend this company based on this recent interaction.
Great customer support
Initially placed an order but decided to change my mind as I have something else in mind so I had to cancel the order. Reached out to the team from Mechdiy and Jimmy got back to me and processed the refund. He was really understanding and prompt in processing the refund. Would highly recommend for any future purchases.
Excellent Service!
Product as described and was delivered…
Product as described and was delivered quickly.
I made a recent purchase
I made a recent purchase, and had a horrible time with the shipping agent/delivery company. Jimmy at MechDiy did a very good job of supporting me through getting my package moving again. He was always very responsive and did everything he could to help. Great store
The product was delivered in good…
The product was delivered in good condition and as requested.
The More Consoles You Have
Another year, another batch of orders from mechdiy.com to Europe, CZ. During the years I ordered from the shop eight times, everything was delivered on time and in a great shape. Thank you!
Replacement sent quickly
Custom SD card received was defective making my experience with new handheld console disappointing. Contacted customer service and provided proof that the extra money spent for the custom extended capacity SD card did not provide the performance as described on their website. Customer service immediately sent a replacement putting my mind at ease that this company is legitimate and cares about their customers. I have contacted them again to thank them for allowing me to enjoy the handheld console as an avid retro gamer.
Fantastic!
What made my experience absolutely FANTASTIC is that fact they they have many consoles to purchase and I would recommend that you buy from Mechdiy if you want to get started buying consoles!
Decided to cancel a recent unshipped order as i…
Decided to cancel an order as i misunderstood what i was ordering (my fault, and possibly some confusing wording on their end for the product page description) and they didn't hesitate to permit a refund, good to know they were willing to be so accommodating. Look forward to dealing with them for possible future purposes based on that. Some folks just hold onto your money once they have it and won't let it go, it says a lot that they didn't.
Good customer service
1. Customer service emailed to confirm my address. 2. When their shipping company couldn't send to my country, they arranged another courier at no cost to me. 3. Followed up quickly when we had issue at custom clearance.
I order a red TrimUi Brick
I order a red TrimUi Brick. When I accidentally put my old address customer service was thorough and quick change my shipping address. After the product was out of stock they were hassle free with canceling my order and refunding me money. Before they did that they wanted to make sure I did not want any other colors they had in stock. Hands down best customer service. they were a breath of fresh air. I would definitely order from them in the future.
I ordered a powkiddy x18s for my son…
I ordered a powkiddy x18s for my son with some accessories and was informed that it was discontinued. They gave some recommendations on other comparable devices, but my son did not want to proceed with them. Jimmy refunded the order in full - no hard time, no push back, no fuss. Great customer service and would definitely purchase through MechDIY in the future.
Customer service is excellent
Customer service is excellent! I casually checked the delivery tracking from my order confirmation email and was very surprised to see the status was "Delivered" after only 8 days. Since I hadn't received it, I emailed MechDIY's customer service via the convenient invitation to "reach out with any questions" they also included in their email. Jimmy responded within 12 hours and his research confirmed the package was still on route (I must have misunderstood the tracking page). His prompt, courteous and helpful response was exemplary. What's more, my CubeXX was delivered the next morning - much sooner than expected! I highly recommend purchasing any handheld gaming system from MechDIY not only for their excellent customer service but because their customer focus is evident throughout the transaction. The CubeXX I received was preconfigured with the latest OS updates and ready to use, saving me much aggravation.
Reply from Mechdiy2024-12-12
Hello, Thank you very much for your evaluation and recognition of our products and services. We will continue to work hard to do better in the future. mechdiy
Great product at a great price.
Anbernic rg40xx h blue
Anbernic rg40xx h blue , perfect Delivery, perfect (standard shipping to Italy) Discount code by YouTuber "Once were nerd" superb Thank you guys I will definitely purchase again from your website in case of need of other gaming consoles Very Recommended
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