Brett is the best!
Brett was outstanding! He was thorough in all explanations, responsive, and extremely kind and considerate. I will be recommending him to anyone that is looking for financing.
About NBKC Bank
Data updated- Website
- nbkc.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 100% (6/6)
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About this business
No gotcha banking, right here in Kansas City. You hate the fine print and so do we. That's why we removed all hidden fees from our accounts to allow you to Bank Simply.
Written by the business, not verified by us.Is NBKC Bank legit?
NBKC Bank (nbkc.com) has a 4.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional helpfulness, deep industry knowledge, and prompt communication throughout home loan and refinancing journeys. People also highlight the smooth, streamlined user experience and efficient customer service, noting that representatives are always readily available to answer questions and resolve issues quickly. Some reviewers were not happy with how account closures and dispute resolutions were handled, mentioning that certain accounts were abruptly closed without adequate notice or clear explanations. Consumers noted that dealing with these unexpected administrative actions created stressful situations and a lack of support during difficult moments.
Auto-generated from all reviews of this business. For reference only.What people say
NBKC has been rock solid for many years…
NBKC has been rock solid for many years supporting my small business. Great customer support and robust security policies to protect accounts.
NBKC Is Top Tier
NBKC doesn't just treat you like a number. They get to know their client's needs and wants to provide the best care. As a client I appreciate the trust building.
Keith Andrew is just that wonderful guy!!!
Keith is just the guy!!!! Wonderful dude, he made it all smooth. Would work with him on anyday! Very transparent and has your interests at heart!
The services NBKC offers exceed local…
The services NBKC offers exceed local banks without the fees. They are the best bank I have ever done business with.
Been great for my business so far
Been great for my business so far. Only thing I’ve noticed is extended holds on funds even acted even after the transfers went through.
Craig Park with nbkc Bank was fantastic…
Craig Park with nbkc Bank was fantastic to work with throughout our home purchase. He was responsive, knowledgeable, and made the whole loan process smooth and stress-free. Highly recommend Craig and nbkc Bank!
From start to finish
From start to finish, Steven was great to work with. Always available and offered unwavering support. No question was a dumb one. Steven had patience to allow me to shop for the best deals. Turns out Steven/NBKC bank offered the best deal. Would recommend.
My request was quickly attended to and…
My request was quickly attended to and resolved in a timely manner
PROFICIENT, POLIET AND COMPLETE
The representative was EXTREMLEY helpful. He assisted us in every possible aspect of the whole entire process and walked us through things we did not understand. He was very patient and
excellent services
excellent services, excellent helps, perfect in times. Best rates.
NBKC and Chris Jumps
Had a great experience with NBKC and Chris Jumps. Chris is extremely knowledgeable, responsive and understanding. He made the process very digestible and was always available to answer any questions. He made me and my wife feel heard and worked diligently to help us close at the right rates and payments. I highly recommend Chris.
Account was easy to open and was able…
Account was easy to open and was able to open it 100% on line.
Outstanding Mortgage Experience with Adam & nbkc
Adam Lutjen was outstanding throughout our home financing process, and the experience was made even better by nbkc’s technology, intuitive portal, and streamlined documentation process. Adam was knowledgeable, responsive, and patient, taking the time to explain every step and answer all of our questions. He was proactive in keeping us updated, transparent about our options, and always made us feel like our loan was a priority. Buying a home can be stressful, but Adam’s professionalism, attention to detail, and calm approach made the entire process much smoother. We always felt we were receiving honest guidance and that he genuinely wanted the best outcome for us. I truly appreciate all of Adam’s hard work and would not hesitate to recommend both him and nbkc Bank to anyone looking for a trustworthy, dedicated loan officer and a modern, technology-forward mortgage experience. The combination of exceptional personal service and an easy-to-use digital platform gave us the best of both worlds. Thank you for making such an important milestone such a positive experience!
Craig made the mortgage process easy.
Wire Money & Increase Deposit Limit
I had to wire money and increase my deposit of check limit. Worked with NBKC one morning and they went the extra mile to help me. 2 thumbs up.
FANTASTIC CUSTOMER SUPPORT! 😁
Xavier is truly the exemplary representative of this institution! Her customer service skills are absolutely exquisite! Xavier possesses such class, radiance and finesse. She's incredibly likeable and has an exceptionally positive attitude and a BEAUTIFUL demeanor that emanates from the charming lilt in her voice, to her rockstar aura and beyond. What an amazing asset to have on your team. This is the EPITOME of integrity and first-rate attention to the needs and knowledge of your clients. Thank you!
Amazing service every step of the way!
Amazing, amazing service from before opening escrow all the way through closing. Heath and Bryan were exceptional... their communication was excellent every step of the way. They were always available to answer any questions we had and they went above and beyond to meet our very tight deadlines. We offer our highest recommendation!
Caleb is great to work with
Caleb is great to work with, easy process and thorough. Thank you for making a painful process less painful!!
Joe is always great and explains things…
Joe is always great and explains things in a way that is easy to understand and is willing to take the time to make sure all your needs are addressed.
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