No gotcha banking, right here in Kansas City. You hate the fine print and so do we. That's why we removed all hidden fees from our accounts to allow you to Bank Simply.
Written by the business, not verified by us.NBKC Bank (nbkc.com) has a 4.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional helpfulness, deep industry knowledge, and prompt communication throughout home loan and refinancing journeys. People also highlight the smooth, streamlined user experience and efficient customer service, noting that representatives are always readily available to answer questions and resolve issues quickly. Some reviewers were not happy with how account closures and dispute resolutions were handled, mentioning that certain accounts were abruptly closed without adequate notice or clear explanations. Consumers noted that dealing with these unexpected administrative actions created stressful situations and a lack of support during difficult moments.
Auto-generated from all reviews of this business. For reference only.Anthony was fantastic from the beginning to the end, extremely diligent and responded quickly even after hours. Highly recommended..
Thank you, Andrew! We're so glad you had a positive experience with Anthony. Our team works hard to provide excellent service, and your recommendation means a lot to us. We look forward to assisting you again!
First interaction with NBKC. Ian was awesome. Took time to answer all of my questions and bring up things I didn’t think of myself. Very helpful and great service. Also, I didn’t have to press 9 or listen to a prompt. I went straight to a human.
Thank you, Ryan! We're thrilled to hear about your positive experience with Ian. Providing helpful and direct service is our priority, and we appreciate you sharing your feedback. Looking forward to assisting you again!
My experience with nbkc Bank has been excellent from the start. They accepted and approved my AltmanAI Business Checking Account without any hassle, and the verification process for my business banking documentation was quick, smooth, and professional. I really appreciate that nbkc offers business banking with no hidden fees and no monthly maintenance fee. I was also able to open an AltmanAI Business Money Market Account at the same time as my AltmanAI Business Checking Account, which made the entire setup even more valuable for my company. Their mobile app is fast, reliable, and easy to use through the Apple App Store, and the platform feels secure, modern, and simple to manage. As a business owner, I want banking that is accessible, transparent, and dependable — and nbkc has delivered that. Their brand also feels fresh, upbeat, and well-positioned, with products and services that make me genuinely excited to bank with them. I’m grateful they approved my business account quickly after verifying my documents, and I’m happy to be banking with nbkc now and into the future for AltmanAI by Altman Family Group LLC.
This is such a thoughtful review, Blake. Thank you so much! We're thrilled to hear that your experience with our business banking services has been smooth and efficient. It's great to know that our mobile app and transparent fees are making a positive impact on your banking experience. Welcome to nbkc and we look forward to continuing to serve you!
Steve was great! We got multiple offers from different companies but went with NBKC because of Steve.
Thanks for the feedback, Daniel! We're glad to hear that Steve provided exceptional service and helped you choose us. Your trust means a lot, and we're here to support you every step of the way.
Xavier was so knowledgeable and helpful. I was frustrated that my business debit card wouldn’t allow me to set my PIN and it was because I was calling from my personal cell instead I’d my business cell phone. She walked me through the process and even waited for me to call the activation line on 3-way to ensure that all went well. She went over and above and I’m grateful that I spoke with her because I was about ready to find another bank. In this case, it was user error but Xavier didn’t make me feel like it was my fault. Great service 10 toes down!!!
Thank you for your kind review, Shoncy! We're glad to hear about your positive experience with Xavier. Providing exceptional service is our priority, and it’s great to know she went above and beyond to assist you. We appreciate your trust and look forward to serving you in the future!
The bank personnel were absolutely wonderful. The escrow company sent an over night check on Tuesday intending to get to me on Wednesday. The check arrived on Friday. I think that was unacceptable. I enjoy working with Beau Langdon and the other staff members. Beau is extremely efficient and gets the job done quickly. This is the 3rd time using NBKC. I hope the interests lower to continue to utilize NBKC.
Thank you for your feedback, Michelle! We're thrilled to hear about your positive experiences with Beau and our team. We appreciate your loyalty and are here to help make your banking experience as seamless as possible!
This bank full of prejudiced people! I felt myself applying to this bank as running through a face control. If they don't like how you look they decline your application. Feels like new account department team assembled out of racists or prejudiced people.
We’re sorry to hear about your experience and would appreciate the opportunity to learn more. Please give our Customer Support team a call at 877-777-7298 so we can assist you further.
Kendra did an excellent job. She easily explained the situation, was very thorough, and made sure I understood the steps going forward. She also was very professional and timely!
Thank you, Jay! We’re thrilled to hear about your positive experience with Kendra. Our team strives to provide clear and professional service, and it’s wonderful to know we met your expectations. Your feedback is greatly appreciated!
I opened a business account with nbkc Bank while trying to launch my small business as a disabled single mother, and my experience has been extremely stressful. Initially, two transfers were denied because I was told my mother was not listed as a signer. After adding her, I was then told she still was not recognized as one. This delay alone caused several of my bills to fall behind. We then deposited a check, but even after explaining the urgency of the situation and the financial harm the delays were causing, the bank refused to release any portion of the funds early despite having the ability to do so. By the time the check finally cleared, multiple bills were already late. After expressing my frustration to a representative and mentioning that I would likely move my business elsewhere in the future, my debit card was canceled and blocked without my request or authorization. This left me unable to access my own money while trying to keep my business operational. I then attempted to transfer my funds to an external bank account, only to discover I still could not transfer out my own money. At this point, my business website and services are at risk because I cannot pay the bills tied to them. I understand banks have policies and fraud protections, but the lack of communication, flexibility, and access to my own funds during a critical business startup period has been devastating.
Jessica, we’re sorry for the frustration you experienced. We’re glad you were able to connect with our team yesterday and get everything resolved. Please don’t hesitate to reach out anytime, we’re here to help!
Good financial services company. Excellent customer service support team.
Thank you, Gregory! We’re glad to hear you've had a great experience with our crew. Your satisfaction is our priority, and we look forward to assisting you in the future!
They are like an old fashioned bank where everyone knows you and cares about you! They have the best customer service I’ve ever encountered in a bank!
Thank you for your kind words! We’re thrilled to hear that our team made such a positive impact on your banking experience. Building strong relationships is what we strive for, and we look forward to continuing to serve you!
Kylie was very professional and courteous! I had an exceptional customer service experience! I recommend that Kylie be promoted as soon as possible! She is a great asset to your bank!
Like most banks they are only concerned about themselves when it comes to customer service and no matter what transpires they are going to blame the customer and place a bad comment on their account. They claim to be customer oriented but in reality they are like any other institution. They care less about the circumstances and place blame on the customer. My definition of heartless people someone that uses a sitution against another person or places blame on someone when they are not responsible for a situation and still are treated disrespectfully because they cannot place blame on themeselves, their employess, or the true person responsible for the circumstance. I have another word for it but not able to post it.
We appreciate you sharing your feedback. We recognize how important it is for customers to feel heard and respected, especially during challenging situations. While we can’t address account specific details in this forum, we value your feedback and encourage you to connect with our team directly at [email protected] so your concerns can be reviewed further.
Beau and Bailee were fantastic! Highly recommend NBKC!
Kirby was amazing! He took on my mortgage loan and from day one he made me feel like he was giving me his full effort and answering every single question (and there were many)! Not only was NBKC the most reasonable when it came to financials but with the process. I will be working with Kirby and NBKC on my next loan too!
Great experience, with the representative today, it was resolved quickly. Representative understood me and what I needed to resolve the issues.
Patrick was an exceptional person to work with for my home loan refinancing. His communication was outstanding; any questions I had, he would reply within minutes. If he didn't have an immediate answer and needed to check with another team member, he would ask me to wait, and he always followed up with a response before the end of the day. I highly recommend refinancing with NBKC Bank and working with Patrick
Rodney was very attentive and made the process go smoothly. He was efficient and personable. Perfect experience!
Koby was amazing! He made the process so smooth and made us feel so comfortable during the whole process. Anytime we had a question he always made sure to answer in a timely manner. As first time homebuyers he took all the stress away, highly recommend him!!
Thank you, Dana, for making this process so smooth and guiding us with your expertise!
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