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Written by the business, not verified by us.NBKC Bank (nbkc.com) has a 4.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional helpfulness, deep industry knowledge, and prompt communication throughout home loan and refinancing journeys. People also highlight the smooth, streamlined user experience and efficient customer service, noting that representatives are always readily available to answer questions and resolve issues quickly. Some reviewers were not happy with how account closures and dispute resolutions were handled, mentioning that certain accounts were abruptly closed without adequate notice or clear explanations. Consumers noted that dealing with these unexpected administrative actions created stressful situations and a lack of support during difficult moments.
Auto-generated from all reviews of this business. For reference only.Kendra was delightful, helpful, efficient and brilliant. I have called several times before and had many issues previous agents overlooked. She was a joy to talk to and delivered impeccable service. Thank you very much Kendra. Because of you I am proud to bank with NBKC. You deserve a gold star for customer service. 10/10
Ty was an absolute professional at each and every stage. This was the smoothest home buying experience I have ever had. Highly recommend!
NBKC is a pleasure to work with. Ian specifically, was helpful and understanding to my specific situation. They accommodated my needs quickly and easily. It is why I continue to run my business through NBKC.
After finding out that my debit card was frozen and I had no way of getting any of my payroll funds out.I called customer service and luckily, sierra answered and was able to help me with everything, from dealing with my snarky attitude to connecting another account So I can get my funds as quickly as tomorrow. Her customers service was so stellar.It was like talking to somebody Ive known for a long time. Nbkc found GOLD with hiring Sierra ( i vote that they give her a raise or bonus of some sort for sure). Never want to leave a perfect review.Because there should always be room for improvement.But she doesn't leave much room for that, hence the 5 stars.
Ty was great to work with! He always checked in but was never pushy and when time came when we were ready for a refi he walked us through every step of the way. Got a great deal as well and I trusted his opinion when it came to choosing the best option based on our situation. Would definitely work with him again!
Im a new nbkc cust so far im very happy with the service although it does take sometime to transfer fund from the external account to show on my account, maybe because its my first time doing it
Visiting the team at the Mission Farms branch has always been a treat - we've known & loved Linda & Toral forever, and they make us feel like family. Most recently though, I've met Danni, and she's a gem! Polite, professional & so dear. She's been so helpful, handling every problem (not that we have many!), and answering every question with grace & kindness. I couldn't ask for better in my banking relationships!
Justin at NBKC helped me get the best interest rate and mortgage better than any other lender. He was upfront and honest while other lenders were very misleading. He completed all the requirements on a tight timeframe perfectly. I could not give him a higher recommendation.
I was a long time customer of Bank of America. When I started my business 11 years ago, I quickly learned how they are anti-small business. To solve simple problems would turn into long hold times, transfers to multiple departments and still no guarantee that anyone would help. I finally got sick of being treated like my business didn't matter and moved to NBKC 6 or 7 years ago and have never looked back! You can call and speak to a live person very easily. When you have a question or need help with someone, they make that VERY easy. Most of the time they can solve the problem with the people that take the calls, but when they can't, the person who gets the call takes ownership of it and you can count on them following through. They don't use AI bots to replace humans. They care about you as a customer and they understand small businesses. Their online portal is easy to use and navigate. The most recent update made to their online system wasn't the best, but it's workable. I just love working with the people there and try to make a point of making sure their excellent customer service is known anytime I get a chance. It's so rare to work with a business that understands the value of human interaction but also taking ownership of solving issues with the customer.
Ian was so helpful and polite, I decided to leave my account open. Thank you, Ian!!!
I recently completed a home refinance with NBKC, and the entire experience was exceptional from start to finish. The process was smooth, transparent, and surprisingly fast, with every step clearly explained and handled with professionalism. A huge part of that great experience was thanks to my Loan Officer, Ryan Ament. Ryan was absolutely amazing — knowledgeable, patient, and incredibly responsive. He took the time to walk me through all my options, answered every question thoroughly, and made sure I always understood what was happening next. His guidance gave me total confidence throughout the process, and he genuinely made me feel like a priority. If you’re considering refinancing your home, I highly recommend NBKC, and especially Ryan Ament. He turned what can often be a stressful experience into an easy, positive, and even enjoyable one. I couldn’t be happier with the outcome or the service I received.
We had the pleasure of speaking with Ian today regarding our account. Ian was courteous, professional, and knowledgeable regarding how to effectively and efficiently complete our request. Additionally, Ian provided workable options to accomplish our request, which I appreciated. Excellent customer support. Keep up the great work Ian! Best, Alvis
As a small business owner, I was receiving payments made from various forms. Cash, credit card, checks, etc. One check i received from a customer's turned out to be fraudulent and I filed a police report. However this bank saw this as a high-risk and terminated my account. I found out about the check when I received a "hold" notification then started tracking the source of the check. However, sometimes these customers are pretty good at deceiving people. Anyways, when I called the bank customer service, we confirmed why the account was closed. They said they tried to email me several times but the email bounced back, never reached me. Then what about the other emails and notifications I receive from this bank? They got through. It seems this bank was just coming up with excuses to find ways to terminate my account in an expeditious way, not notifying me and not calling me. They punish small business owners because of the stupid actions of our customers. I never had a problem with this bank for the past 4 years but then this happens? I will be glad to take my business elsewhere and I hope they learn a valuable lesson in how they adjudicate account actions. UPDATE: NBKC replied to my review. If you read toward the bottom where they said "we tried contacting you this week..." is inaccurate. We did communicate this week. As a matter of fact, I called customer service Monday, February 2, 2026 around 3:45 PM EST They did not try to work with me to resolve the problem they blatantly said that they closed my account and the bank wishes not to pursue a relationship anymore. NBKC, get your facts straight and don't gaslight your customers. I called but you are not acknowledging my call. This is on you and you only. You will lose more customers and I will do my best to share your bad customer service with the public.
Thank you for sharing your experience. We’re sorry for the frustration this caused. Protecting our customers is important to us, and the deposit in question showed indicators that required a precautionary review. We attempted to reach you using the contact information on file, but our messages were not deliverable. We’ve tried again to connect this week and would appreciate the chance to speak with you directly to address your concerns. Please send us an email at [email protected] or give us a call at 877-777-7298.
The experience for signing up and getting approved for this account for both business and personal checking accounts was super easy and quick and I appreciate the opportunity
The representative Zachary and others were, very Professional and understanding about my questions concerning all their services. I highly recommend to all. God Bless.
My representative was so helpful! Went above and beyond. NBKC has the best customer support team! Fast and efficient
Today I had two calls with the NBKC Helpdesk. I am unfortunately terrible with names, so I can’t seem to remember them at the moment. Nonetheless, both operators were Knowledgeable, Helpful, and Efficient! I got into my account after an extended period away with almost no trouble. Thank you very much for helping me today. Have a great year!
Too many positives to list, but I will try. Ty was an outstanding loan officer and a true asset throughout the entire process. From our very first conversation, he made everything clear and easy to understand. nbkc Bank was upfront with their best pricing immediately, with no games or haggling required, and they beat Chase right out of the gate. Ty stayed on top of every detail, including items outside of his direct responsibility, and consistently went above and beyond expectations. He is extremely knowledgeable, responsive, and efficient, which made a typically stressful process feel smooth and well-managed. I would confidently recommend Ty and nbkc Bank to anyone looking for a reliable, transparent, and highly professional lending team. Top-tier work across the board.
As we were researching lenders for our upcoming home purchase, we were given a few different options. As we reached out to each one, we were given a list of additional documents and such. However, the very first call from Todd and NBKC was questions on what OUR needs, desires, plans, and thoughts were. Todd and NBKC was more focused on us than how to get our money. We made the choice without hesitation.
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