customer service
customer service, quick processing.
About NBKC Bank
Data updated- Website
- nbkc.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 100% (6/6)
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About this business
No gotcha banking, right here in Kansas City. You hate the fine print and so do we. That's why we removed all hidden fees from our accounts to allow you to Bank Simply.
Written by the business, not verified by us.Is NBKC Bank legit?
NBKC Bank (nbkc.com) has a 4.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional helpfulness, deep industry knowledge, and prompt communication throughout home loan and refinancing journeys. People also highlight the smooth, streamlined user experience and efficient customer service, noting that representatives are always readily available to answer questions and resolve issues quickly. Some reviewers were not happy with how account closures and dispute resolutions were handled, mentioning that certain accounts were abruptly closed without adequate notice or clear explanations. Consumers noted that dealing with these unexpected administrative actions created stressful situations and a lack of support during difficult moments.
Auto-generated from all reviews of this business. For reference only.What people say
#1 over 5 other lenders
We applied for a mortgage loan with 5 other lenders of various types, looking for best option. We decided to go with nbkc for 3 reasons #1 being customer service received by Koby Hinton and his knowledge regarding loan options for us. In-house loan management with a less than $600 loan origination fee, very important. Lastly, the loan rate received, very competitive and loved the creativity Koby shared with various scenarios to reach our financial goals both at closing thru the last payment.
Koby Hinton and the team at NBKC made…
Koby Hinton and the team at NBKC made my refinance incredibly easy. They were straightforward to work with, and Koby kept me informed at every step. The communication was excellent, the process was smooth, and I couldn’t be more pleased with the experience.
It’s Closing Time!
My refinance experience was smooth, well-guided, and educational. After comparing quotes from several lenders, we chose NBKC. They earned our trust early in the process, and closing was simple and straightforward. I highly recommend them.
Outstanding Experience
Mike kept me very informed through the entire process and made sure everything was easy to understand. He is very responsive, even on weekends. I will definitely recommend him to future buyers!
Great service and Andy L Adkins
Great service and Andy L Adkins. Best help ever.
This is the 5th house I bought and by…
This is the 5th house I bought and by far the smoothest. Nick did an awesome job of putting my needs and wants first while effectively communicating the entire time. I highly recommend.
Scott Benson was great
Scott Benson was great. Highly recommend.
Heath Snider - 5 Stars!
My experience as a first time homebuyer with nbkc bank was phenomenal! My lender, Heath Snider, was so helpful and informative along the journey. I truly felt like he took a personal, curated, hands on approach throughout the process and was ALWAYS available for questions or a quick turnaround on a deliverable. Not to mention, nbkc provided unbelievable rates and competitive benefits that helped us save thousands! Would definitely recommend to friends and family, and will be staying close with Heath for further opportunities moving forward!
This bank does not support Veterans
This bank does not support Veterans, do not bank here.
Reply from NBKC Bank2026-07-02
We’re sorry to hear about your experience and would appreciate the opportunity to learn more. Please contact our customer experience team at [email protected] so we can assist you further.
A good experience
It is a pleasure to work with Kurt at NBKC. He is responsive and attentive to my loan application throughout the whole process. NBKC has very good rate also, so that is another plus.
Very user friendly
Very user friendly. No minimum balance, no hidden fees, no nonsense, clear website.
Great experience with NBKC
Our loan officer, Trevor Campbell was excellent! NBKC was easy to work with and the whole buying process went smoothly. Excellent customer service, great rates and just an overall great experience. I highly recommend both NBKC and Trevor Campbell.
Outstanding customer service rep - Jawana :)
My customer service rep, Jawana was beyond amazing and everything you hope to receive in terms of service. She was patient, listened, offered feedback and went the extra mile to provide assistance during a distressful time. I could never thank Jawana enough for her kindness and professionalism. I joined NBKC approximately 6 months ago and am beyond grateful and glad I did. I love this bank.
Trustworthy! Delivered on his Word
Keith Andrew was our Loan Officer who was absolutely amazing from start to finish. We had shopped around and got five offers from other lenders, but Keith was patient, knowledgeable and professional during the entire process. Worth noting, was his responsiveness in returning and answering every phone calls and emails expeditiously. He did not pressure or rush us, but waited patiently for our decision and submission of documents. He communicated clearly and the process was seamless. Keith and his assistant, Crystal Brabb, got everything in order incredibly fast and expedited our closing. He kept to his word that he can get our loan completed within a month, and he made it happened! I would highly recommend Keith and can't thank him enough for his hard work and efficiency. Cheers to our Loan Officer, Keith and his Assistant Crystal.
Fast
Fast, easy, exactly what I needed in a new bank account
Kendra was GREAT!
I called to find out how I can make deposits to my account. The representative I spoke with was Kendra and she was very helpful and pleasant. She explained that I could make cash deposits to my account at participating ATMs and walked me through how to locate the specific ATMs with that capability in the NBKC App. Kendra saved me the time and money of having to wire money from my WellsFargo account to my NBKC account.
I have needed assistance many times…
I have needed assistance many times over the last few months. EVERYTIME has been pleasant and my questions have been answered. Every person I have spoken with has been exceptional and I appreciate the service more than I can put into words. I have up until now been dealing with HORRIBLE banking situations and this has been a breathe of fresh air!! Today Ian once again showed me kindness and knowledge. Thank you IAN!!!
Great service and support
Great service and support. Easy to work with along the journey.
Difficulty with mobile check deposit
I liked the convenience and the availability to deposit a paper check electronically. After walking through all the steps to get to the point where I could submit my mobile deposit it told me that it could not be accepted. I, intern had to contact support for assistance. The support experience was lovely I just wish the application was a little bit more user friendly for anyone depositing a paper check electronically for the first time.
Reply from NBKC Bank2026-06-08
Thanks for sharing your feedback, Donovan. We're glad you appreciated the support experience. We understand how important a user-friendly application is and will take your comments into consideration as we work on improvements!
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