Get Started855-630-9112 America's Mortgage Company for Veterans NewDay USA is a nationwide VA mortgage lender focused on helping active military personnel, veterans and their families achieve their financial and housing goals. The company employs best practices in mortgage lending and career growth for mortgage professionals. Consistent with its mission, NewDay is a philanthropic partner of numerous organizations focused on assisting military veterans and their families in need.NewDay USA is a registered trade name of New Day Financial, LLC. New Day Financial's NMLS Identifier is #1043. Additional licensing information is available at https://www.newdayusa.com/licensing
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Is NewDay USA legit?
NewDay USA (newdayusa.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 18% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff for guiding them through the loan process, ensuring that everything is completely understandable from start to finish. Consumers note that representatives are consistently patient, highly communicative, and readily available to answer all questions promptly, making the overall refinancing journey remarkably smooth and straightforward.
However, some people mentioned unexpected payment adjustments during closing and frustrating communication delays near the end of their transactions. A few reviewers also experienced troublesome scheduling issues with appointments, alongside occasional instances where service quality did not fully meet their expectations.
Auto-generated from all reviews of this business. For reference only.
I had used New Day USA several times to do an IRRL. Back in early 2024, I received a call from New Day offering me a cash out to pay off some debt. The rep told me my home was worth $370,000 and I was apprehensive about that amount especially since interest rates were high at the time.
They ordered an appraisal and it came in at exactly $370,000. I recently decided to sell my home and contacted several realtors who told me there was no way my home would sell for that. After reviewing my original appraisal and the one from January 2024, I noticed the appraiser used one home that was similar to mine in size and number of bedrooms and baths, and two were 4 bedroom 2 bath with no adjustment made for the extra bedrooms. One realtor told me that even in 2024 that after reviewing some sales from that time, that my home was not worth what it appraised for. Now I’m underwater $40,000 and can’t sell my home.
Last week another New Day rep called me offering the same Refi cash out. I am writing this review now but I just discovered the issue after trying to list my home.
Such a smooth process. Went from inquiring about a refinance to closing within 2 months. Was able to clear all my debt and still had money left over for cash. Outstanding!
Very very competent respectful and helpful during the whole process.
Couldn't be more thankful or happy with this company. That means the staff , service, and payments.
Daniel Parker provided excellent service and advice throughout the entire process. He was very patient and guided me and my wife throughout the process from the initial phone call, through numerous emails, document requests, etc. Daniel also provided a personal touch for us until the closing of a NewDay loan was closed and disbursed on 8/5/26. I told Daniel that I can't thank him enough for his time and attention throughout the process, start to finish.
I have used New Day several times and have found them to be very professional and attentive to all details. They take the time and patience to make sure everything is understandable and clear.
They are very flexible and friendly. I have recommended New Day to several people and have always gotten positive feedback every time.
Thanks to the Admiral and all of his team.
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