Don’t get a loan from them
Don’t get a loan from them. Read all the negative reviews
About NewDay USA
Data updated- Website
- newdayusa.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 18% (4/22)
Do you own NewDay USA? Claim this profile for free and start replying to reviews.
About this business
Get Started855-630-9112 America's Mortgage Company for Veterans NewDay USA is a nationwide VA mortgage lender focused on helping active military personnel, veterans and their families achieve their financial and housing goals. The company employs best practices in mortgage lending and career growth for mortgage professionals. Consistent with its mission, NewDay is a philanthropic partner of numerous organizations focused on assisting military veterans and their families in need.NewDay USA is a registered trade name of New Day Financial, LLC. New Day Financial's NMLS Identifier is #1043. Additional licensing information is available at https://www.newdayusa.com/licensing
Written by the business, not verified by us.Is NewDay USA legit?
NewDay USA (newdayusa.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 18% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff for guiding them through the loan process, ensuring that everything is completely understandable from start to finish. Consumers note that representatives are consistently patient, highly communicative, and readily available to answer all questions promptly, making the overall refinancing journey remarkably smooth and straightforward. However, some people mentioned unexpected payment adjustments during closing and frustrating communication delays near the end of their transactions. A few reviewers also experienced troublesome scheduling issues with appointments, alongside occasional instances where service quality did not fully meet their expectations.
Auto-generated from all reviews of this business. For reference only.What people say
Bad customer service and company still hasn't paid for house insurance that was cancelled do to thier neglect with a promise to pay
Our house insurance was cancelled due to your company not paying it. They kept saying they would but have not. At this time we have no house insurance. We can be contacted at 530 275 0824
Nico was great throughout the entire…
Nico was great throughout the entire process! Very professional, responsive, and knowledgeable. He went out of his way to make every step go smoothly!
Great Company, Outstanding Service
I highly recommend NewDay USA. They were outstanding, from start to finish, with the refinancing process. They answered every question that I asked and kept me updated every step of the way. They answered every phone call or text that I made. If not the same day, it was the first thing the next day. The time table that they gave me about how long the refinancing would take was spot on. They missed by one day as to when I had the money in my bank and the checks in my hand. Great company to deal with. Again Highly Highly recommend.
Re-Fi cash out
we used NewDay before with our old house. 1 year into our new house we went for the Re-FI cash out which helped us pay off 4 major bills! Mr. Andrew Stangroom our account Executive was completely professional, courteous, Intelligent with his insight & suggestions, patient, understanding, and down right one heck of a guy!! Mr. Stangroom worked with us for about a month and a half with this loan. Myself, a crusty old & grumpy Retired Army Infantry Combat Veteran of 26 years was the hold up and the reason for a longer process. Mr. Stangroom was my calm and my patient guide and helped me to the finish line! With Awesome People within your staff at NewDay like Mr. Stangroom I don't know how you can go wrong! Please keep up the good work, help more Vets and take care of my new friend Mr. Stangroom with a raise or a bonus, he is Awesome!!! Thank you NewDay, Bill & Stephanie Merrill-
You made it easy to get through the…
You made it easy to get through the loan process. A few phone calls and online document signings. That easy.
It took longer than I was told
It took longer than I was told. I don't believe they are use to dealing with small town Credit Unions. The information that they wanted in the last two weeks could have been gathered in the first month. The last day before closing I was told we would get 4100 dollars out but at closing we only got 600 dollars at closing and nobody notified us of the change.
Everyone was very knowledgeable…
Everyone was very knowledgeable friendly and extremely helpful.
Great customer service and professional…
Great customer service and professional support from the staff. Alex kept us informed throughout the process from start to finish. We tried other options but New Day took care of our needs and met expectations better than the other companies.
Reply from NewDay USA2026-07-18
Thank you for your 5 star review!
Total bail on Vets with 2 year perfect…
Total bail on Vets with 2 year perfect payment history w/Chap 13. Job loss due to COVID. Thank goodness for Veterans United!!!
We are grateful we came to New Day USA…
We are grateful we came to New Day USA for our VA Cash Out Loan. We were treated very well with such professionalism and respect. At first I was a little apprehensive. Your account executive asked a few questions and answered any questions we had. I most was impressed by what he said New Day USA could do for us. and then he said calmly, "Let me Help You" He was exceptional He handled our application with patients and courtesy and was polite through the entire process as we provided documents he requested. The entire team was professional We were told the next step each time and it happened. New Day USA did what they said they were going to do. I call that quality. I would recommend Veterans to give New Day USA a try. I will forever be HAPPY we tried New Day USA Thank You!
Reply from NewDay USA2026-07-18
Thank you for sharing your outstanding experience. We are honored that our team was able to support you through the process.
The representative was extremely rude…
The representative was extremely rude and didn't care to listen to me and basically cut me off every time I try to ask a question. I would never, ever use this company again, even if they could get me back into the 2% ranges we had during covid which I personally don't think they will ever get that low again. But this is the second time in the past two years that i've tried and I literally got nowhere with this company. They are absolutely horrible!!
Nicholas was very knowledgeable…
Nicholas was very knowledgeable regarding the process. He was great to work with! The only downside to the process was the delay in closing due to the flood insurance waiting requirements which was out of New Day's control. The requirement should have been on underwriting's checklist during the underwriting process not a last-minute discovery. It could have prevented the closing delay.
Reply from NewDay USA2026-07-18
Thank you for your positive review! We are honored to be given the opportunity to assist you with your home loan needs. We apologize for the delay as we take pride in our training within the team and efficiency in the process. We appreciate your feedback.
I was married twenty-six years
I was married twenty-six years, divorced and all that comes with a divorce. She destroyed our credit and i asked NewDayUSA twice for just $50,000.00, so I could get a mobile home or something I could afford, in lieu of renting, "NEW DAY USA turned me down twice, so they do not6 help all "VETERANS" they help out the Veterans with good credit, unlike the VA itself. Just saying.
The service was awesome
The service was awesome. Andrew, who handled my loan was easy to work with? He explained the process and was diligent keep me informed of everything. I like the fact I had no money out of pocket, or I didn't have to worry about that.
Reply from NewDay USA2026-07-18
Thank you for your excellent review. We are honored to assist you with your home mortgage needs.
Great experience..Very professional and…
Great experience..Very professional and easy to talk and work with...Highly recommend...10 STARS
Reply from NewDay USA2026-07-18
Love the 10-star review! Thank you for allowing us to serve you.
Communication lacks,not for the…
Communication lacks,not for the Veterans not pleased at all
Wow,well this was our second home we…
Wow,well this was our second home we bought with my VA loan,as we ve been homeless last 5 years ,living in a RV in Montana extreme winters. One night on a whim and honest mistake I applied with New Day fully exspecting to be turned down. 12 minutes after I applied Kyle called me,I almost ignored the call ,but hit wrong button. After answering some brief questions ,Kyle called me Back and said Congradulation Mr.Evitt,your pre approved for 300k..... I ask if this was a mistake and Kyle assured me it wasn't. Infect 4 days Later we got the offer in Writing from NewDay. Anyway,we knew we wouldn't be needing a home till the Fall.You see we live at Yellowstone national park entrance in Montana. This all changed May 17th,When Our 34 year old combat veteran suffered a massive stroke. Last thing he said was Momma come home! 13 hours later 3 flights we arrived in time for him to wake from first of 3 life saving surgery. My wife said tommorow you find me a home. Been married to her since 1985,so I dont ask,I just do. 32 homes we looked online 5 in person,no luck, We finally settled on a home sight unseen,except videos and our realtors. Next day Kyle had a cash offer certificate for us. Seller excepted our offer,and Kyle and his whole New Day team worked hard for us and in 27 days we closed with ZERO DOWN and ZERO Closing cash,except for our earnest money. My wife and I are greatful for every single person ,whole helped us ,and as 100%disabled veteran,New Day made there part of the exspeirence ,painless and stress free. THANK YOU ALL AT NEWDAY USA.
Reply from NewDay USA2026-07-18
Thank you for the excellent review and sharing your experience. We are delighted to have provided support through your home buying purchase. Congratulations to your family. We hope that you are doing well.
Julias the awesome Rep.
Julius was my Rep thru the entire procedure.he was very informative and helpful,polite,respectful.i contacted him several times with questions and he always gave me the answers I was looking for.Easy step by step instruction and simple enough.sincerely appreciative.
Reply from NewDay USA2026-07-18
Thank you for the 5-star review! We are so happy that the process was simple and you had the information you needed. We appreciate your feedback.
Constant attention from the Jake Benton…
Constant attention from the Jake Benton (point man) to move along the process to completion.
Reply from NewDay USA2026-07-18
Thank you for the great feedback about the service that Jake was able to provide. We appreciate it!
AXS USA
Allianz Partners USA
Amscot
Tower Loan
Rise Works
WithU Loans
MoneyGram International
Heights Finance Corporation