NewDay USA

staff was friendly

staff was friendly, professional and knowledgeable.

Everything was easy to do

Everything was easy to do. Sarah was great

Very disappointed with New Day USA

Very disappointed with New Day USA - the lender failed to deed the property back to the trust as Instructed reultung in a probate petition filing. Multiple emails to the company have gone unanswered. I'd like to speak with the retired Admiral directly at this point. Totally unacceptable.

New Loan Mortgage Team-Specifically…

New Loan Mortgage Team-Specifically Kyle Caskie and his team. We took a year to sell our home and buy another home. Kyle and His team "hung right in there" with us the whole time. Kyle always called with the same consistently Professional and kind countenance. There was never a time that we were made to feel any type of negative way even though our process was indeed very long I would think compared to most. We have used New Day before and actually Kyle and his team took care of us both times. Same consistent service. We are so pleased with how our documentation and loan process from the beginning with application process to closing. We are both veterans and we appreciate their attention to fine details, knowledge of laws and they did everything they could for us to make things as smooth as possible for our process. Thank you New Day USA for your genuine treatment of our wonderful nation's veterans and for taking such amazing care of us. Kyle Caskie would be an asset I would continue to hold close as a company; He is a great representation of Customer Care and a great human being!

Andre was great

Andre was great. He was so helpful.

Alex the Magnificant

Alex! We are in our upper 70's and not quite as sharp as a hard charging Captain of Marines of old. Alex has the patience of a saint and was always there for our questions and keeping us advised of the paper flow. After our closing you should be giving Alex a vacation! Permission to quit the ship!

Great service

The representative i dealt with (Alexander Troy Taylor) was vert efficient and easy to work with. He is an asset to your company

I had a very smooth and professional…

I had a very smooth and professional journey. Lucas was very knowledgeable and walked me thru all the steps from the beginning to closing.

I enjoyed working with Mr

I enjoyed working with Mr. P. Murphy through the whole process. He was very respectful and professional through out. He consistantly kept me informed and up to date on all aspects. He worked for me on all my transactions.

Excellent service

Excellent service. Thorough workmanship and dependable in regard to working through the contract. At this point I would use NewDay again.

Very professional service

Very professional service from Dylan Moran

Very simple process

Very simple process, all done over the phone, The agent was very helpful and accommodating.

No stars it’s as if nobody knows shit

Brandon Conover kept me updated which…

Brandon Conover kept me updated which was really good, but when it came to signing the final papers the notary never showed up, no call or anything. When you have worked with someone for weeks and then the person doesn’t show up to sign it’s very disappointing. I used NewDay 5 years ago and sent 3 friends to refi….not again

Professional Agency

Reliability, eager to helping all ways, assistance as needed. Dependable agents.

Dhruv Patel was very professional and…

Dhruv Patel was very professional and polite. He helped us through every step.

to much paper work;do this do that,I…

to much paper work;do this do that,I didn't have a water filter in my house,which cost me a pile of money

Andrew Marin was fantastic!

Andrew Marin was fantastic, professional, accommodating and very knowledgeable. When he said he was doing something, he did it. The process was very smooth. I greatly appreciate NewDay and what they offer veterans. It’s too bad the rest of the business world can’t be as professional, timely and courteous and NewDay.

The staff answered all my question before refinancing

Outstanding staff and service. Fast payment.

Your Rep made sure that I understood…

Your Rep made sure that I understood everything and got me a super realtor. However I don't know if it was my situation but he kept adding things that were needed. But overall I enjoyed the experience and got what I needed to have a new house.