Get Started855-630-9112 America's Mortgage Company for Veterans NewDay USA is a nationwide VA mortgage lender focused on helping active military personnel, veterans and their families achieve their financial and housing goals. The company employs best practices in mortgage lending and career growth for mortgage professionals. Consistent with its mission, NewDay is a philanthropic partner of numerous organizations focused on assisting military veterans and their families in need.NewDay USA is a registered trade name of New Day Financial, LLC. New Day Financial's NMLS Identifier is #1043. Additional licensing information is available at https://www.newdayusa.com/licensing
Written by the business, not verified by us.NewDay USA (newdayusa.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 18% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff for guiding them through the loan process, ensuring that everything is completely understandable from start to finish. Consumers note that representatives are consistently patient, highly communicative, and readily available to answer all questions promptly, making the overall refinancing journey remarkably smooth and straightforward. However, some people mentioned unexpected payment adjustments during closing and frustrating communication delays near the end of their transactions. A few reviewers also experienced troublesome scheduling issues with appointments, alongside occasional instances where service quality did not fully meet their expectations.
Auto-generated from all reviews of this business. For reference only.Everyone was very helpful. Answered all our questions. Took time to explain anything we didn’t understand. Returned calls as soon as possible.
Thank you for your 5 star review. We pride ourselves on excellent customer service and appreciate your business.
Thank you for your positive review! We appreciate it.
Dear Sirs, There was a complete lack of organization in my house loan application, resulting in last minute requests for more and more information. In addition, based on feedback by both realtors, Mr. Nelson blamed my age as the reason things were not being. I responded quickly to all requests. The other complaint is surprises in what was expected. Mr. Nelson never went over what the closing costs would be until the July 3rd. The closing was scheduled for July 7th. The closing finally occurred on July 9th. It was supposed to be at 9am, then moved to noon. We all showed up, only to find out Mr. Nelson wanted recent bank statements and proof that my house was paid-off. We finally closed at 6pm. This should have been a very simple process. I have over 2 million in liquid assets and own two houses which probably exceed 1 million in value, yet I was treated as a financially irresponsible person. The whole process was frustrating, and I am disappointed with the service.
Don’t waste your time, terrible service, lack of communication!! when I first applied the agent that was working with me was fired because he messed up all the paperwork and progress of my loan. Then another agent was assigned to me and again had to resubmit documents that I had already done. These people don’t know the difference or definitionbetween a single dwelling house, and a condominium or a townhouse! They constantly identified my single dwelling the house as a condominium. So told them to hit the road!! They show no concern as they all work for the admiral who doesn’t care about veterans as long as his pockets keep getting filled with money. He probably still wear his white ice cream uniform, and his college geek flunkies, carrying his briefcase and picking up his dry cleaning and serving his food on a silver platter. Just wish Mr. Tom was man enough to actually talk to a retired armyVETERAN who had a terrible experience with New Day. The FCA should take the commercials off the TV due to false advertisement.!!!
Branden was in constant contact with us about ever step we needed to take. He kept us informed and was always there to answer every question we had
We appreciate your positive review of your experience with NewDay! Thank you for trusting us with your financing needs.
My experience for my initial purchase of my home with Stuart was great and currently for my streamline refi with Thomas Costanza was also just as easy. Everything was done my phone and online in a timely manner and I never had to leave my house. Thank you guys.
Thank you for the 5 star review! Our team works hard to make sure that you have the best possible experience. We appreciate your business.
Working with Matt. Was a pleasure,He always informed me what was happening and when. He deserved a raise
Thank you for providing feedback on your positive experience with Matt. We are glad that the team could be of service to you.
From the minute I called NewDay USA and spoke with Brandon Conover, the experience was painless. NewDay and he knew what I needed to do as a Veteran and what I needed to make my life easy going forward with my cash flow. The whole process from start to finish happened with in 30days. Brandon communicated with me almost every day as to where I was in getting this lone.
Thank you for the great review of the service that Brandon provided! He is one of our top Account Executives. We are honored to have assisted you with your mortgage loan.
Very misleading…. I was over 1/2 way through applying for a VA cash out loan before I saw the outrageous fees they charge. The VA loan might have a slightly lower interest rate but the random fees are a joke. TV commercials are so dishonest. I’m trying to warn my fellow veterans. The rear admiral representing this company has no integrity…
Daniel was amazing. We know we were not easy to deal with but he went way above and beyond his duties to make sure that we were happy. He needs a raise right away.
Thank you for your excellent review of your service with Daniel. We appreciate your feedback and are glad that we earned your business.
Working with mr.samuel Gonzales was a pleasure he took the time to walk me thru everything and never rushed me and may sure I understood everything. I really appreciate him so much
Thank you for your 5 star review! We are glad that you had a good experience with NewDay and that Samuel served you well.
My coordinator made everything extremely easy for my wife and I to handle. The process was as smooth as can be, and I would recommend New Day USA to anyone looking for a loan.
Thank you for the excellent review! We appreciate your business and are honored that you would consider recommending NewDay USA.
Ellis made the process effortless. I could email documents as well as add them online to the process. Very quick turn around.
Thank you for sharing feedback on your experience with NewDay. We are glad that the process was effortless and the turn around met your needs.
Everything across the board. I wish I could have done it sooner.
We're glad to hear that we were able to provide you with great service. Thank you for your positive feedback!
Everything that could have went wrong went wrong. The entire process took just that five months when I was told it was going to be a streamlined process. I had to send in documents that I had already sent in repeatedly. Nothing was done in a timely manner. I continually had to ask for updates and when the updates did come, I was told, oh I need one more Document. I was told one rate at the beginning, but because it took so long on new days end i had to go with another right that was higher. So you didn't honor the original right?When the holdup was not because of me. I have financed a couple times prior to this and this is by far the worst experience I've ever had. If it was not for me, already borrowing. from my 401K. Prior to the original promised closing period with the lower rate, I would have canceled the whole process.
Thank you for your positive review. It is wonderful that our team met your expectations.
Thank you for the 5 star review! We are honored to have served you.
My experience with NewDay USA has been fantastic. I felt I was working WITH Alex, who handled my loan instead of sitting back and expecting everything to be done FOR me. I wanted this to happen and Alex was always one step ahead of me in preparing documentation and asking the right questions. I was glad it all proceeded quickly with no surprises. It was a good experience. At the very end some documents needed minor adjustments and Phillip and especially Sarah were awesome in working with me to get it all done even though my laptop crashed forcing me to photograph documents and text them in. All this in the evening at the end of their work day. Very impressive!
Thank you for sharing your experience with NewDay USA. We strive to provide excellent customer service to our customers, and it seems that Alex and Sarah were able to meet those expectations. We appreciate your business and your 5 star review!
My loan officer Ben Taylor made the loan process an exceptional experience. He and his assistant Evian were very professional and helpful throughout the whole process. He was extremely knowledgeable in all areas. He answered my questions very clearly and swiftly. Every on I dealt with at NewdayUSA were very friendly and helpful.
Our goal is to make sure our customers are informed throughout their loan process and based on your review our team did just that. We are humbled to be able to serve you and appreciate your 5 star review.
We could tell that Nicolas, the representative helping us, was working hard to get the refi done in a timely manner. We appreciate that NewDay provides 100% appraisal value to loans. That’s the good. The interest rate offered was higher by a whole point than Veterans United. That was disappointing. The underwriting team requested the same information multiple times. We felt pressured to pay off 3 loans that were zero interest (which then made them interest bearing). The only advantage going with NewDay was the 100% refi value. The process took much longer than had been initially stated. That’s their only advantage for a veteran.
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