Get Started855-630-9112 America's Mortgage Company for Veterans NewDay USA is a nationwide VA mortgage lender focused on helping active military personnel, veterans and their families achieve their financial and housing goals. The company employs best practices in mortgage lending and career growth for mortgage professionals. Consistent with its mission, NewDay is a philanthropic partner of numerous organizations focused on assisting military veterans and their families in need.NewDay USA is a registered trade name of New Day Financial, LLC. New Day Financial's NMLS Identifier is #1043. Additional licensing information is available at https://www.newdayusa.com/licensing
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Is NewDay USA legit?
NewDay USA (newdayusa.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 18% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff for guiding them through the loan process, ensuring that everything is completely understandable from start to finish. Consumers note that representatives are consistently patient, highly communicative, and readily available to answer all questions promptly, making the overall refinancing journey remarkably smooth and straightforward.
However, some people mentioned unexpected payment adjustments during closing and frustrating communication delays near the end of their transactions. A few reviewers also experienced troublesome scheduling issues with appointments, alongside occasional instances where service quality did not fully meet their expectations.
Auto-generated from all reviews of this business. For reference only.
When I first called NewDay USA, I wasn't sure what to expect since everyone else I tried to get a loan from to refinance, turned me down. But Colin Schotter was very helpfully, explained everything in detail to me, told me what to expect & helped me get ALL of my debt & my mortgage consolidated into 1 payment. I am so grateful to NewDay USA for stepping up to the plate & got me out of the financial mess I was in. I would recommend NewDay USA to all Vets looking to refinance. They are great!
Joshua was more helpful and followed up on key moments within the approval phase of the application. All important information was emailed to me for review and was explained in detail.
I wish there were more stars that I could make green! I can’t begin to express my gratitude to New Day, Ryan and Logan. They were so helpful and patient walking me through the steps and making it so easy. I can’t recommend them and New Day, USA highly enough!
ACCOUNT EXECUTIVE: We were very fortunate to work with Drake Gil. He was simply outstanding. He made himself available every step of the way, was always accessible and promptly responded to calls , emails and texts if we initially missed connections. If he didn't have an answer he did the research and got back to us. He made a difference!
They are very quick and caring about your refinance. But, only a couple months later they will sell your mortgage to a company never heard of. Now I have to go thru more changes with a company that you can’t hardly get anyone to speak too. So disappointed.
Every thing went smoothly and in a timely fashion.
everybody from first contact to the last were all
professional and made everything understandable
through the whole process.
Very little for me to do! Communication was excellent..........Joe never made me feel like I was bothering him! Really an excellent experience. I was already approved with Veterans United a few months prior to New Day. No comparison to my experience with New Day.
my dealings with Logan and Daniel was very easy and speedy. They are a great asset to your company. I would use your company, if the need ever arises.. Thank you very much,gentlemen.....
Andrew Marin was very patient with us while having to walk us through the application process. We can’t thank him enough. It took a long time. He never once showed irritation or annoyance. He kept with us. Thank you Andrew.
Dylan Cappadona did a great job for us.
You advertise that the borrower doesn’t pay closing costs. That wasn’t true in our case, so it is false advertising.
Cody Jeremiah Dennis
Account Executive
MLONMLS # 1643354
Company NMLS # 1043
Give this man a big bonus.
He is a superstar. Helped me in 2021 on my first refinance, and now, thank you, Cody
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