Get Started855-630-9112 America's Mortgage Company for Veterans NewDay USA is a nationwide VA mortgage lender focused on helping active military personnel, veterans and their families achieve their financial and housing goals. The company employs best practices in mortgage lending and career growth for mortgage professionals. Consistent with its mission, NewDay is a philanthropic partner of numerous organizations focused on assisting military veterans and their families in need.NewDay USA is a registered trade name of New Day Financial, LLC. New Day Financial's NMLS Identifier is #1043. Additional licensing information is available at https://www.newdayusa.com/licensing
Written by the business, not verified by us.NewDay USA (newdayusa.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 18% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff for guiding them through the loan process, ensuring that everything is completely understandable from start to finish. Consumers note that representatives are consistently patient, highly communicative, and readily available to answer all questions promptly, making the overall refinancing journey remarkably smooth and straightforward. However, some people mentioned unexpected payment adjustments during closing and frustrating communication delays near the end of their transactions. A few reviewers also experienced troublesome scheduling issues with appointments, alongside occasional instances where service quality did not fully meet their expectations.
Auto-generated from all reviews of this business. For reference only.Home was in a trust. Had to remove it from trust to move forward and provide proof that it was removed from the trust at a personal cost of nearly $600? And later in the process, we were asked for the paperwork that placed it in a trust? Also instead of getting the equity cash deposited into our account to pay off some items personally we were sent checks with explicit instructions on how to pay off our debt. Other than that it was okay.
After all was said and done I appreciate everyone that helped get this done.
First, I was contacted by your personnel and they had great ideas to fix my problem. I felt that they were dealing with my situation as it was their own. Quick and precise analysis.
NewDay seems to go the extra mile in helping to solve whatever problems or misunderstandings that pop up within the process of securing the loan to the clients' satisfaction! Kinda reassures you knowing that they care about your needs and, are willing to go the extra mile to make it happen!!
Alan Kondru was very diligent in keeping us informed as the process began. He was also courteous and genuinely interested in finding the best way to allocate the funds to ensure my wife and I would be financially self sustaining for years to come.
The man we worked with was very knowledgeable about his job and explained everything to us.Hia was honest and genuine .
From the beginning of the process of application for my New day VA loan all persons I spoke with was courteous and accommodating to my time. Explaining the process and needed documentations for completion of loan. No pressure always helpful with explanations of any questions asked.
My agent Kyle Caske was the most professional, kind and understanding person I've ever worked with.
I don't see anything they did that was wrong
When I was put in touch with Brandon he explained the process to refinancing our house. Providing documents from our lives was a painless process. Brandon made sure that we understood why we doing what we were. There was consistent communication from Brandon. He talked to us the equity in our house and how it could be used. We chose to pay bills. Getting money back didn't make much sense. Being out of debt made the best sense. That's the direction we took and couldn't be happier with the decision.
The entire transaction was friendly, professional, and efficient. Initial contact was made 4/9, closing on 4/25, and funds received 4/30. Our contact, Franco Lopez was very knowledgeable and patient, answering all of our questions.
Details about closing were not thorough , other than that had a good experience
Ryan was very very professional and knowledgeable
There was poor communication and coordination with third party vendors responsible for termite inspection; appraisal and closing scheduling. 1. When the termite inspection was completed the vendor required $145.00 payment. The expectation was there would be no cash out of pocket. We paid this and advised the NewDay processor. He stated the cash out would be increased as reimbursement for the payment. This results in interest being charged over the life of the loan and not a true reimbursement. In addition to reflecting as $230.00 for the inspection in lieu of $145.00 2. The most unsettling part of this process was the appraiser used the incorrect legal description on the final appraisal report. This was not identified for at least one week when the docs went to underwriting and delayed setting the closing date for almost two weeks. Several phone calls were made to the processor and we were advised the appraiser was not responding to phone nor email messages. The processor advised the situation "was escalated to VA" but there was no resolution nor alternatives offered. It was not until I checked my phone logs and discovered the appraiser had called from a different number from what was provided when scheduling the appraisal. I passed the number to the processor and was advised they did not have this on the appraiser's profile. The legal information was updated and the loan process was able to move forward. 3. Lastly there was poor communication with scheduling the closing. On Friday, 4/17/26 we scheduled the closing for Wednesday, 4/22/26 at 9:00 AM. The processor advised he would contact us on Saturday, 4/18/26 with what to expect. We did not hear from the processor and followed up on Tuesday, 9/21/26. We were advised there was a miscommunication and finally closed Wednesday at 12:30PM. Overall, I am dissatisfied with this experience.
My Service Rep, was very honest and trustworthy!! Nickolas S, was the best, from start to finish!He always gave me updates on where I was at always! Closing is really fast with these guys!!
Knowledge. However I’m have problems getting my over payment money and what I’m owed according to what Kroger 123 card . I sent a payment dated April the amount was $2421.19 my overpayment was actually the overpayment was3,975.68. Please help me get my money Please. 706-626-1048.
Our Account Manager, Tyler Brooke, was extremely attentive and readily available almost every time we called. On the rare occasion that we did get his voicemail, he was prompt to respond to our needs.
Had a little bit of trouble with the loan officer but when they switched to a new one things changed. Took longer than I expected. Thanks
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