Numerade is the virtual learning platform that adds more meaning back to STEM education. An online source of support that provides the tools to encourage understanding above all: understanding what you learn, why it matters, and why it matters to you.
Written by the business, not verified by us.Numerade (numerade.com) has a 2.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 55% give 1 star; The business has replied to 79% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-09-04.
Deliberately has no cancellation button on their website. To cancel your subscription, you must type in "cancel" after the last / in the url when you are on the billing screen. This URL is listed nowhere online, and I got it by random luck just by trying it out. This company has STOLEN $168 over 2 years.
I never used this shit site tbh. Someone signed up using my debit card so I’ve dealt with customer service and of course they won’t do any investigating to find out who it was and cancel it.
Hi Jaime. Thank you for your review. As our team shared, if you believe there is unauthorized usage on your card, this would be a direct matter for your banking institution. Numerade subscriptions require a user's manual signup, and include a free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period.
Didn't use it at all, just subscribed to access some papers but didn't find them so tried to unsubscribe but their site is extremely laggy which probably why it didn't register me doing that. sent them mails and asked to cancel it but they're ignoring.. After a few days when I received the payment they said that they have "strict rules" so they won't refund me even though I didn't use their platform at all. BE CAREFUL when using their platform they're only worried about your money and not your experience with them. I'd suggest to find other platforms that can actually help you with stuff, and not just take your money and ignore you. Your response is completely false and proves your team doesn't even look at user accounts. I never requested a refund for "prior months." I was charged exactly ONCE a few days ago, and I canceled the subscription MYSELF within minutes. Now you are publicly fabricating a story about past months to save face. I have time-stamped proof of my immediate cancellation and zero usage, which is currently being handled by my credit card company as a chargeback for services not rendered. Complete lie, I hope people will see it before putting their credit cards in your website. BE CAREFUL ONCE AGAIN.
Hi Barry. Thanks for leaving a review. Unfortunately, as the team confirmed, your monthly subscription was not cancelled which is why you continued to be charged. As with any subscription service, limited or non-usage of the product would not be grounds for refunds, of which you requested all prior months to be refunded. All users may self cancel their recurring subscription or contact us to manually cancel for them, which we did per your first request to us just recently. Your account was confirmed cancelled on your support ticket. Thank you.
Give them a zero if I could. DO NOT SIGN UP or give them a credit card. They are scammers.
Hi Jay. As our team shared with you on your support ticket submitted today, May 19, 2026, you signed up for a free trial back in April 2024, and did not cancel it nor the recurring 3 year subscriptions. You logged in today and self cancelled, as confirmed by payment processor Chargebee: This subscription is scheduled to be canceled on 15-Apr-2027 20:59. This schedule action was created on 19-May-2026 15:12 Thank you.
Bullshit AI "answer" videos, terrible customer support, clandestine billing, and an obstacle course to cancel. What's not to love?
I am trying to cancel my subscription. I cannot do that since I forgot my password/ and forgot password is not sending an email. tried to call the number (833- 686- 3723) that is not in service. For me number not in service is a very serious red flag.
Hi Tikiri. We appreciate you taking the time to leave a review. While we are unable to locate an account under your name or a support ticket, if you need further assistance please email us at [email protected] or submit a support ticket via https://www.numerade.com/help/ . We also offer live chat Monday through Friday during normal business hours. That number you shared is inactive as we primarily offer email, ticket, chat, and social support. Please also check your spam folder for the password reset email, and you can self cancel directly in the billing page once logged in.
Extremely educational and plenty of resources
Used it to see how a problem was done but forgot to cancel the free trial reached out to support and they fixed it for me (Thanks Daniel) all in all the service was good
The app works well and has some great features, but I was surprised by an automatic charge after the free trial. However, the support team was very helpful and processed a partial refund as a courtesy. Their customer service really improved my experience.
Not for me, payed for something i wasnt happy with, but numerade refunded me. Still would not recommend the statics and solids help you get here, lots of AI help that dont get it right.
Hi Elias, Thank you for taking the time to leave us a review. We are saddened that the platform did not meet your expectations, and we hope you can reach out to us directly at [email protected] with the links to the problem you encountered so that we can QA it with our content team. We appreciate appreciate feedback like yours and hope to connect to further assist you.
I contacted about getting a refund for the annual subscription and thankfully they offered a full refund minus 1 month. Thank you so much to Kaitlin who helped me. Wish they would send some sort of notification or emails leading up to the subscription renewal though
Hi EmRae- thank you for your review and of our All Star rep Kaitlin. In regards to the notification email, we do automatically send out a free trial ending reminder email- please check your spam folder should it have landed in there.
The expereince has been great so far. It helped me solve my assignment
Thank you for your kind review, Josiah! We are happy to have helped you this Fall semester so far.
I had recently received a charge for this website and I thought I had already canceled my subscription and it caused me to think there was fraud on my card, I realize that it was just me forgetting to cancel my subscription. Since I haven’t used my subscription in 10 months, I decided to ask for a refund. They were patient and gave me a full refund minus one month.
Thank you for your review, Kendall!
A zero stars I tried to cancel my free trial and it would let me and they charged my card for 100 dollars and said I can not get a refund bc they do not do refunds this site is a scam and takes your money
Hi Jessica. In looking at your activity log and your support ticket with us, I can confirm that your 7 day free trial was not cancelled, nor were there any logged or known issues with the self cancel tool. Stripe, our payment processor, also confirmed that self cancellation did not take place, thus the charge to the annual subscription that was chosen when you signed up. It appears our support rep also offered you a courtesy one time prorated refund, but it was denied on your end. Due to this, your annual subscription will remain intact however if you wish to recontact us, please respond back to your original support ticket. Thank you.
Numerade has a very professional support team. They respond quickly, communicate clearly, and handle queries with respect and care. Their platform is also user-friendly and shows that they truly value students and their learning experience. Highly recommended.
Perfect! Very fast communication! My app told me I had the free version but I kept getting charged for plus I guess in the past so I wasn't able to cancel. Luckily they resolved this fast!
very annoying to use, first time on the site and i couldn't even see the lesson without a pop up saying i needed to sign up.
I needed help on math hw and this was the only website that had REAL people helping me step by step. So happy I found this, way more efficient and cheaper than a tutor!!
Had a good experience. I like their ace chat feature and that real humans can answer my calc questions
I used Numerade for an entire year for my 1st year at college. It got me an A in my Calc intro course! Hands down the tool for any student, especially college ones. They ahve expert educators who create accurate, helpful videos, vs. all this AI slop out there in the market. Love it, keep it up!
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