Numerade is the virtual learning platform that adds more meaning back to STEM education. An online source of support that provides the tools to encourage understanding above all: understanding what you learn, why it matters, and why it matters to you.
Written by the business, not verified by us.
Is Numerade legit?
Numerade (numerade.com) has a 2.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 55% give 1 star; The business has replied to 79% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-09-04.
I also wanted the free trial for a week, and then forgot to cancel. No reminder. I was charged 95 dollars. I find that super unprofessional. Also, I can only contact them by email. I found phone number and live chat options on google, and none of them worked
Reply from Numerade2024-11-18
Hey there.
Numerade subscriptions include a free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period.
In this instance, as shared in your review, you forgot to cancel the free trial, which is why you were charged. We also see you opened a support ticket with our team which appears to have been replied to the same day. In addition to being able to submit a support ticket at numerade.com/help, we have a direct email at [email protected] in addition to live chat.
Best hope you don't forget to set a reminder to cancel the free trial. No refund is available, and payment automatically goes through, no check up on whether you wish to continue with the subscription like most honest websites. Content is mediocre, and the AI explanation tool is terrible.
Reply from Numerade2024-11-06
Hey Emanuel. Thanks for taking the time to leave us a review. Unfortunately, your 7 day free trial was not cancelled until 2 days after it expired.
Numerade subscriptions include a free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis.
All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period, as described on the signup flow.
I canceled during the trial, but they didn't cancel it, then they charged for 2 months and wouldn't refund it.
Reply from Numerade2024-10-29
Hi Andy. Thanks for taking the time and leaving us this review. I understand your concern and see that our CS team has replied back to your support ticket explaining the situation. Unfortunately, the free trial was not cancelled, which resulted in two recurring monthly subscriptions.
Numerade subscriptions include a 7 day free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period. In this instance, the free trial was not canceled in the required time frame.
If you need further assistance please feel free to reopen your ticket with us.
Subscribed to numerade about a week ago and I cancelled their free trial and they charged me 180 bucks. Scam site that locks answers under a pay wall and answers are not fact checked or reviewed. Also poor customer service I have emailed them every 3 days and they say they're still working on it. Don't waste your money.
Reply from Numerade2024-10-24
Hey Desu. Thanks for reaching out to us and leaving a review.
Numerade subscriptions include a free trial and are self-cancellable directly in your billing page. Users can also request a manual cancellation from our support team.
Unfortunately, in your instance the free trial was not cancelled before it ended, which is why you were charged and your annual subscription began. The 7 day free trial must be cancelled within the 7 day window.
We also see our team replied back to you the same day with further information- so should there be more questions or concerns please feel free to reply back to us.
I went through the options to cancel the trial but was still charged for a yearly subscription. They will not refund and the services do not provide any help.
Reply from Numerade2024-10-15
Hey Zach. Thanks for taking the time to leave a review. In reviewing your now resolved support ticket, I see that your free trial was not cancelled, which resulted in the agreed upon subscription during signup. If you have any questions please reopen your ticket with us.
I'm 3 days user of this service and I'm very disappointed. About 20% of answers were wrong
The same problem was solved by several persons and totally different answers. And it seems that nobody checks the solutions. A lot of wasted time
Reply from Numerade2024-10-15
Hey Haykazn. Thank you for your review. I am saddened that our content offerings were not up to par with your expectations and would like to hear more specifics regarding your experience. Please email us directly at [email protected] so we can better assist you.
I am an instructor. Numerade host illegally uploaded content that violates my and my employer's copyright. I have repeatedly requested that this content be removed, following Numerade's guidance (i.e. emailing copyright[at]numerade.com). They are ignoring my requests and don't remove the illegal content. Interesting business model.
Got my issue figured out really quickly! Forgot to cancel the yearly subscription on accident, had to hit up the support - got a reply within an hour, telling me the refund is going to be sent out within 5-8 days. The site itself is well- organised and the answers with in depth explanations are easy to find for sure- no complaints here, or at least I personally did not find much to complain abot. I've finished the courses for now, so decided i wouldn't need the subscription for the entire year ahead.
I agree with everyone. Totally a scam, stay away and DO NOT sign any free trial with them or you will pay a serious price I did not even sign up I downloaded the app, and didnt put in any credit card information, never got a welcome email or anything figured I was fine but emailed them from my 3 different emails trying to figure out if I had an active account with them... 7 days later I get an email saying to ask questions with then, click on it and was being charged. Tried to show that this account was never used and I did not sign up and they wrote that I had to have paid.... It was an apple download that I didnt submit anything with. So insane and waited days to respond to all emails.
They do not understand the idea of in-app billing and how a credit card was never added to an account nor was a question even asked or the app used.
They also keep trying to remove all bad reviews but thankfully it is not working. Because the customer service and actions of Numerade will not be silenced.
Date of experience: July 09, 2024
Reply from Numerade2024-08-02
Hey Katelyn. Thank you for taking the time to review us.
After the 7-day free trial ends, regardless of signing up via the app (through the iOS or Play stores), the subscription plan is billed in advance on a monthly or annual basis, depending on the plan selected at signup. A user is only charged if they do not cancel the free trial.
In this instance, the free trial was not cancelled via Apple or on the website. We are unable to capture a user's information, or billing details, without consent or user input (whether manually on the website or via a saved payment method in one of the app stores).
Should you have further questions regarding your account please feel free to reopen your support ticket with us.
Totally a scam, stay away and DO NOT sign any free trial with them or you will pay a serious price for annual service of them. Please stay away-far away from Numerade.
Reply from Numerade2024-07-09
Hey Nguyen!
Thanks for leaving us a review.
After the 7 day free trial ends, the plan is billed in advance on a monthly or annual basis. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period.
In this instance, the trial subscription was not canceled, which resulted in the annual plan as selected during signup.
We do not see you contacted our CS team for further assistance, so please feel free to contact them at https://www.numerade.com/help/.
Never had I ever had such a hard time to cancel a subscription. They obviously have no intention of giving people refunds and want to take peoples money as people are having the same issues that they are not solving and blaming you. It is ridiculous how many people have had a bad experience with them.
Reply from Numerade2024-07-08
Hey Olie!
Thanks for leaving us a review.
To manage one's subscription, users can log in to their account, then click the “profile” icon on the top right, and select “billing.”
Next, click “cancel” and proceed through the steps to self-cancel the trial or subscription (or just click on https://www.numerade.com/payments/billing/).
After the 7 day free trial ends, the plan is billed in advance on a monthly or annual basis. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period. In this instance, the subscription was not canceled in the required time frame.
We know this is not the outcome you hoped for but we hope you are able to continue using the platform for the remainder of your subscription period.
I thought I had canceled subscription same day I started free trial but lt had not. It charged me I emailed explaining this amd asked for refund got a reply email saying they do not but she would put an escalation refund through on my behalf and that it takes 5-6 working days. Since then no refund and no reply I have messaged and sent bumerous emails all gor no reply except the automated we will reply within 24 hours which they do not. Just a simple bit of customer service or contact would go a long way!!!!
Reply from Numerade2024-07-02
Hey Nicola. Thanks for taking the time to leave us a review. I do see that our team shared that after escalation and review, it was found that the free trial was not cancelled, which resulted in the monthly subscription fee. We know this is not the outcome you hoped for but we hope you are able to continue using the platform for the remainder of your subscription period, and there will be no recurring charges going forward as it is now cancelled.
Very helpful when looking for examples of homework or writing papers. I like the video explanations, which a lot of other similar sites don't have. I think they also have really good customer service. I thought I had cancelled my subscription until I saw a charge for $120. I told them what happened and they reversed the charge for me. Overall, very happy with this service.
This is a scam site. They have a terrible product and charged me $120 for a subscription i did not sign up for. Earlier in the thread I see they were charging $30 to people under the same fraudulent scheme. I will report them them to CBI, CFPB, Florida Law Enforcement, and FBI. Do not use this site and if you have been stolen from report them to law enforcement so they can file felonies against the people would are responsible for this evil.
Reply from Numerade2024-07-02
Thanks for taking the time to leave us a review. However, we are unable to locate any account with us. Please message us if you require further assistance.
Please note that Numerade subscriptions include a free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period.
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