Numerade is the virtual learning platform that adds more meaning back to STEM education. An online source of support that provides the tools to encourage understanding above all: understanding what you learn, why it matters, and why it matters to you.
Written by the business, not verified by us.
Is Numerade legit?
Numerade (numerade.com) has a 2.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 55% give 1 star; The business has replied to 79% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-09-04.
Update: Not surprisingly, Numerade never did anything about the situation. However, I disputed and reported the transactions as fraud to my bank, and was eventually issued a refund. Apart from the inconvenience of having to a issue a new card, totally recommend anyone dealing with unauthorised payments and lack of support from Numerade's side to raise the issue with their bank.
EDIT: As evident again in Numerade's response to my review, they ignore the part that I never subscribed or authorised a payment to their service. I didn't cancel the free trial as I never actually signed up myself.
Original Review:
I noticed that something didn't add up in my bank account and after looking into the issue further, I discovered a monthly charge on my debit card for 4 months by Numerade that was not authorized. Honestly, I had never even heard of Numerade and I have no clue how they got my email address and card info, which is very suspicious. I reached out to them to explain the situation and request a refund - obviously, they responded with the classic template saying I didn't cancel my free trial on time, clearly disregarding my actual experience. By checking the reviews, I realised more people have dealt with the same thing. Never before have I had such a problem. The fact that Numerade has a no refund policy and doesn't take responsibility when unauthorised subscriptions and payments are made tells a lot. Awful.
Reply from Numerade2024-04-19
Hey SK. Thank you for taking the time to leave us a review. In looking at your support ticket, it appears our team did verify that your 7 day free trial was sadly not cancelled, nor were the recurring monthly subscriptions, resulting in the monthly fees as agreed upon during signup. To avoid any charges, a user must cancel the free trial or recurring charges, and unfortunately, in this instance, we were unable to issue a refund. If you have any questions please feel free to reopen your support ticket.
Hey Zak- thanks for contacting us on TrustPilot. We are sorry that you are leaving us with a less than stellar experience. In looking at our email exchange from this morning, April 19th, you contacted us stating that you hadn't realized that you did not cancel your Numerade subscription- which we confirmed was indeed the case. Unfortunately, as stated on our exchange, we were not able to issue a refund solely because the trial and subscription were forgotten to be cancelled, as to ensure fairness for other users. Numerade subscriptions include a free trial and are self-cancellable, and to avoid any charges, a trial must be cancelled before it ends, or each month stopped from renewing. If you have any questions please feel free to email us back.
it's not a scam but i tried looking for an answer that was said to be wrong even though in this app it said it was the answer, they gave me a cancellation so its not as bad as people make it seem
Reply from Numerade2024-04-15
Hey Michael. We appreciate you taking the time to leave us a review. I am sorry that you had a less than stellar experience regarding your video solution. If you can, please e-mail me directly at [email protected] so that I may review the question and answer and also see if we can serve you better this time.
I noticed a charge on my debit card in the amount of $29.99 by Numerade that was not authorized. As a matter of fact I've never even heard of Numerade so I'm not even sure how my personal information-( email address, DEBIT CARD INFORMATION) was even obtained. I need a full refund asap
Reply from Numerade2024-04-05
Hey Tiffany. Thanks for leaving us a review on TrustPilot. It appears our team has already replied to your support ticket, but below you will re-find the details of your subscription with us:
-Your free trial began on 25-Mar-2024 20:23
-Your free trial expired on 01-Apr-2024 20:59
-You self cancelled on 05-Apr-2024 13:44
Numerade subscriptions include a free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period. In this instance, the free trial was not canceled in the required time frame.
Hey Alusani. Thanks for taking the time to leave us a review. Upon checking your account information, it looks like you did not cancel your free trial until 4 days after it expired. Below is the timeline of events:
- Free trial started on 19-Mar-2024 11:35
- Free trial ended on 26-Mar-2024 14:59
- Self cancellation on 30-Mar-2024 02:27
Total scam. Before you but the subscription, they show you screenshots of questions answered by educators on the videos, but when you buy the subscription, all the videos turn out to be AI generated and they don’t answer any of your questions correctly.
Reply from Numerade2024-03-27
Hey Jon! Thanks for leaving us a review, and for your feedback regarding our content. We provide two main features for our users looking for assistance: ACE, our advanced AI tutor, and our ASK feature, where we have thousands of real educators who will create a custom video solution. We are sorry if the ACE feature fell short of your expectations and encourage you to explore our ASK feature should you prefer our live educators. Thanks!
SCAMMERS!!!! FRAUD!!!!
If I could give them not stars I would, I subscribed for monthly service and found that the application was not worthy and very useless. I have tried to cancel few days after they charged me. They said they would not refund my money and the worst thing is I had to pay for cancellation, no sense, the same amount you pay for the monthly service.
I will report this company, because even when you pay to end the subscription, they will still charge your card every month, don’t know how to remove my card information from their system, this is the second time I am paying for cancellation 😞😞😞
Please do not waste your money!!
Reply from Numerade2024-03-26
Hey Christelle. Thanks for taking the time to leave us a review. Unfortunately, a refund was not able to be issued as we found that you did not cancel your free trial before it expired. As with all subscription services, Numerade subscriptions include a free trial and are self-cancellable directly in one's billing page. In regards to the claim of "had to pay for cancellation, no sense, the same amount you pay for the monthly service" - We do not charge users to cancel.
Horrible fraudulent people. I hate this company, they charged me for an annual premium membership because apparently I had signed up for the free trial even though my card information didn’t go through. Because of this, I didn’t think my trial had even begun and closed out of the tab to explore other options. Never got a refund, they are a terrible horrible disgusting company and I hate them. afraid to even visit the website again because I don’t want to be accidentally charged for something that is nonrefundable. Unsubscribed/blocked their emails and made them delete my account/info permanently.
Reply from Numerade2024-03-20
Hey Jaden. Thank you for taking the time to talk with us on TrustPilot. I was able to pull up your account. While there have been no new charges or recent activity, I do see you signed up for our 7 day free trial back on February 21, 2023. The free trial expired on February 28, 2023, and was not cancelled- which triggered the subscription (the annual plan was chosen when you signed up). This annual plan did not auto renew and was cancelled on February 28th, 2024. If you have any further questions please e-mail me at [email protected].
This would get no stars if I could, as everyone else i have been charged for something that I did not ask for. I emailed and got an automated response I have gone to my bank and told them to trear it as fraud. I would not trust the positive reviews as honest.
Reply from Numerade2024-03-12
Hey Thomas. Thanks for taking the time to leave us a review. Here is some information regarding your account:
-Your free trial began on Feb 4th.
-Your free trial expired on Feb 11th.
-You emailed our team to cancel you on Mar 11th.
As the trial was not cancelled, it resulted in the monthly subscription.
I entered “free” 7day trial and and money from account were taken. BE AWARE OF THIS!!! Numerade I want my refund. Can you do something with it?
Reply from Numerade2024-03-08
Hey Bart. Thanks for contacting us on TrustPilot. Our team has replied to your support ticket from today, 3/8. To reiterate what we found- it appears you have created separate accounts using multiple emails. The accounts you shared with us were already cancelled with no charges, and it is highly likely another was created and not cancelled. Please note that creating multiple accounts is against our policy, however we are awaiting your reply in order to locate and help cancel this extra account.
Somehow this scam have billed me for something I have never signed up for. DO NOT click on any links for this site, it is a scam and they will take money for literally nothing.
Reply from Numerade2024-02-23
Hi Kate. We are unable to find any subscription linked to your name nor any prior support tickets to be able to pull up an account via an email search. Please feel free to contact me directly at [email protected] to help locate an active subscription that you or someone in your household may have signed up for. Thank you.
Be very careful giving this site your card info. I tried out the free trial in October, and found that there were way too many errors and incorrect answers for a service that I would be paying for, so I was not interested in renewing.
Customer service agreed to refund me for the year that I had accidently paid for, but said they were still going to charge me for a month since I was one day late cancelling my trial. I received confirmation of my cancellation and that I would not be charged further.
I noticed a few days ago, however, that they have been charging me monthly ever since, and then had the nerve to argue and tell me that I agreed to some sort of deal which is 100% a lie. This is fraudulent behavior.
Reply from Numerade2024-02-23
Hey Marie. Thanks for reaching out. As our support team shared on your ticket, we've already issued one courtesy prorated refund for your original annual/$119.88USD subscription, however, you then accepted a special offer to receive 2 free months then put on a $6.99 plan (this was manually accepted and not cancelled post free months). While this new plan is now cancelled, we would not be able to issue another refund as well.
Listen to the people they say it's a scam completely is and complicated website definitely not worth subscribing to the membership!
Reply from Numerade2024-02-20
Hey Shawni. We are unable to locate any subscription or support ticket related to your username. We'd love for you to send an email to us to assist further (directly message me at [email protected]) or please update your review with any more relevant information. Thank you.
If you're considering signing up for Numerade, think again. This platform is nothing short of a shady operation, designed to take your money and run.
I thought I was being savvy by canceling my membership before the trial period ended, but Numerade had other plans. Despite my clear cancellation, they still charged me, then had the audacity to deny it altogether. It's clear they have no qualms about manipulating their customers and putting the blame on us.
And I'm not alone in this nightmare. Many others have had similar experiences, with Numerade playing fast and loose with their hard-earned cash. It's a scammy place, plain and simple.
Save yourself the trouble and avoid Numerade like the plague. Don't waste your money or, worse, risk your personal data on this deceitful platform. There are plenty of other, more reputable options out there for your educational needs. Trust me, Numerade isn't worth the headache.
Reply from Numerade2024-02-15
Hey LP. Thanks for taking the time to leave us a review. As our team confirmed with you, the free trial was not cancelled before it expired. Users who properly cancel their free trial may never be charged, as this is all automated by a major, national 3rd party subscription & payment processor. Our team has shared the activity log that unfortunately shows when the trial ended vs. when it was cancelled. Unfortunately, a refund cannot be issued when no clear issues arose other than the trial not being cancelled. We understand that this is not the outcome you hoped for, but we must adhere to this policy to ensure fairness across all our users.
Numerade subscriptions include a free trial and are
self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis. All subscriptions are recurring and will automatically renew after the end of each paid subscription period, until cancelled. In this instance, as shared above, the free trial was not canceled in the required time frame.
There is a reason as to why most of the reviews are 1 star. You sign up for the free trial, make an account, they don't send you any confirmation email.
The first email I EVER get from them is literally the day I posted this review, and now they're refusing to give me a refund.
Also, sites like Chegg make it easy to cancel your subscription.
The fact that you have to click through 5 separate steps, and also have email correspondence to ensure your subscription is canceled should be a massive red flag.
I'm going to the bank, these sort of practices should not be tolerated, save your money and don't waste your time with this.
EDIT: They say I've put in a prior subscription, but I have literally no memory nor records regarding having done a free trial previously.I've checked my history on my devices I use for schoolwork and the earliest I've ever been on their site is literally a week ago. Saying that I've somehow done a free trial before (which if that were the case how could I have done another free trial???) but canceled it. I haven't used your service in 2023.
The lack of confirmation emails in this site would make all of this a non-issue, but since they don't do that, that's how you get these sorts of situations.
They try to say that the email could have gotten into my spam but I literally never got an email, even after checking my spam folder.
UPDATE: I tested with a new email, and apparently they do send some welcome email but it gets sent to spam.
Apparently, my email was used to make an account last year, but I have no record of this (I check the history of my devices but the furthest back my history goes w/ Numerade is literally last week), but it still doesn't explain how the account with this email had two different free trials.
Reply from Numerade2024-02-13
Hey Jordan. Thanks for taking the time to leave us a review.
While I do see your support ticket from today, 2/13, has been resolved, please allow me to summarize some key points.
1) It appears you have created a subscription with us before, having one back in 2023.
2) You signed up again on February 4th, 2024, for a second time. Unfortunately, this second free trial was not cancelled, thus the monthly subscription charge (the trial expired on February 11th).
3) Our CS team manually cancelled on your behalf today, and you retain access until March 11th (a refund was unable to be issued).
4) Numerade subscriptions include a free trial and are easily self-cancellable. Users do not need to both self cancel and email us to cancel. Most users self cancel in their billing page, but should they need assistance, may email us and we will cancel for them (as in your case).
5) All registered users are sent a welcome email, general marketing emails, as well as a cancel confirmation email once they cancel or their paid subscription ends- we encourage you to please check your spam folder in case any of these were missed. Users may also refer to the billing page which shows them all the information regarding their trial, end date, and plan information.
This is the best customer service ever! I noticed I got billed yesterday and freaked out. Yes they don’t have a number to call BUT if you email them they respond in minutes!! I emailed them regarding the billing and they made sure that there were going to be no more payments and made sure I was getting my money back. Emily was amazing !!
The worst company ever had no reminders that my free trial was expiring and no contact number for them either and all the answers they kept giving were wrong so AVOID at all costs unless you want to fail your tests having to go through my bank to get the £15.99 back
Reply from Numerade2024-02-07
Hey Jade. Thank you for taking the time to leave us this review. In looking at your support ticket from Sunday, February 4th, you shared with us that you forgot to cancel your free trial and were requesting a refund. Given that the trial was not cancelled, a refund was not able to be issued in this instance, however you do retain full access for the month. We also provide users the option to receive a reminder before their trial ends in order for them to decide whether to cancel the trial or enter into their subscription. If you have any further questions feel free to reopen your support ticket with us.
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