Accuracy is somewhat consistent.
Well... the answers are correct 90% of the time. It all depends on the educator and their approaches.
About Numerade
Data updated- Website
- numerade.com
- Category
- Public & Local Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 14 reviews
- Replies to negative
- 79% (44/56)
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About this business
Numerade is the virtual learning platform that adds more meaning back to STEM education. An online source of support that provides the tools to encourage understanding above all: understanding what you learn, why it matters, and why it matters to you.
Written by the business, not verified by us.Is Numerade legit?
Numerade (numerade.com) has a 2.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 55% give 1 star; The business has replied to 79% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-09-04.
What people say
They are horrible stay away from them
They are horrible stay away from them. I signed up for their free trial to see what they provide. Their homework solutions are really bad, 90% of the ones I checked were either wrong or not there. I then just didn’t sign in anymore, and then I see they charge me 30$ for their service which I didn’t use. They have this policy that if you are charged they don’t return your money back although you might have not used it at all. Please be careful and I were you I would stay far away from this company.
Reply from Numerade2024-07-02
Hey Enis. Thank you for the feedback regarding our video solutions. I am saddened that the content did not meet your expectations. While it was confirmed that the free trial was not cancelled in this instance, feel free to email me if you require further assistance or wish to share the specific videos referenced.
Scam!
I never registered with this company for a free trial or anything but started charging on my creditcard every month.
Reply from Numerade2024-07-02
Hey Aran! To manage your subscription, simply log in to your Numerade account. Click the “profile” icon on the top right, and select “Billing.” Click “Cancel” and proceed through the steps to cancel your subscription (or just click on https://www.numerade.com/payments/billing/). *IMPORTANT If you are an iOS or Android app user, you will need to cancel directly within both ecosystems. Here are step by step instructions for each platform: App Store Link: https://support.apple.com/en-us/HT202039 Google Play Link: https://support.google.com/googleplay/answer/7018481 Numerade subscriptions include a free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period.
Incredible service!
Incredible service! The AI is a little finnicky, but you're paying for real educators, not the AI. I need a lot of help with statistics, and the educators always answer within an hour! I could not recommend this enough
This company is a SCAM
This company is a scam. I’ve never heard of them until I saw a charge on my statement. I reached out to them letting them know I NEVER signed up for anything with them and their response was I signed up for a free trial and needed to cancel. What can I cancel that I never subscribed to? If this isn’t resolved I will be contacting my bank as well as BBB and the Consumer Financial Protection Bureau.
Numerade has been very helpful for…
Numerade has been very helpful for studying calculus and physics!
SCAM
Numerade charged me 29.99 for a future subscription that I did not sign up for. Emily the Student Success Manager told me essentially that's too bad, we won't do it again. Total sham of a company. Reported them to the BBB.
Quick
Quick, step by step answers and similar questions to do to understand the content more.
really nice video solutions are so…
really nice video solutions are so clearly explained
numerade really helped me throughout my…
numerade really helped me throughout my class and i'm really happy about this, it really worth it.
Very helpful and organized app
Very helpful and organized app, specially for learning math in software engineering
Great help thank you
Numerade? Brilliant in all aspects!
My personal experience is simply fantastic! i am true fascinated by Numerade's Incredible and so detailed explanations in all aspects of Science. There is not a single University book i haven't found on Numerade, that provides quality support in all of them! You can find detailed explanations for the same topic by so many different tutors (+ AI) and those different approaches expand skills and perception... and not only that, there is a constant Support by Numerade's Team! i am so glad i have found out about Numerade, that i consider as my best friend in my study, as a source of knowledge and inspiration... Numerade, thank you so much!!
Fraudsters
Cancelled my free trial the very same day as I signed up after realizing the answer I wanted to view was wrong. I have been charged for the annual subscription regardless the second enough money was in my account. I have contacted them for a refund but to no success. Busy escalating to case for fraud. Shocked and disgusted. Their trick is to deny you ever canceling and say they have “proof” that it was not cancelled - even though there are hundreds of people clearly experiencing the same problem of receiving confirmation of a cancellation and then being charged. Will not let this be until I am refunded. Really can’t believe they’ve gotten away with this for so long.
Refused a refund even after cancelling 20 mins after “renewal”
I signed up for the 7-day free trial, however, I had emergencies at work and forgot about it. Lo and behold they never sent a reminder that the free trial was ending ( like a good customer-centric company should do) and charged by account with $29.99 - I live in South Africa and this is WAY TOO EXPENSIVE when converted. I cancelled and requested a refund 20 minutes after they charged my account and “renewed” this subscription and they’re refusing a refund, stating their refund policy doesn’t allow for it. I can appreciate that every company has their policies, however I also know from my experience in customer service, that a company has discretion when it comes to refunds and looking at the other 1-star reviews, they’re not reminding people of free trials ending. How can a refund not be considered if it was requested literally 20 minutes after “renewal”. When did I use this service after this? This is ridiculous and I’m appalled at the poor customer service.
I am being charged monthly on my credit…
I am being charged monthly on my credit card for something I never signed up for, it's fraud. I go to the site to cancel yet it says I'm not subscribed yet they're billing my card monthly. I've tried everything and can't get them to stop charging me or credit my card for something I'm not even subscribed to! It's thievery and I'm angry. No customer service number Conveniently. I'm contacting my credit card company, these charges are fraudulent!
Scam
The 7 day trial ended and they charged my account 180.00 without a confirmation email or any notification.
Reply from Numerade2024-04-30
Hey Kaytlin! Thanks for leaving us a review. Numerade subscriptions include a 7 day free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis- and it appears you chose the annual plan at signup. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period. In this instance, the subscription was not canceled in the required time frame which is why the charge posted. If you wish to switch plans or need more assistance please email me at [email protected]
Quite possibly the worst service I've ever used
I got this service to help with an engineering problem I was having difficulty solving and I saw that they claimed to have videos on how to solve it. Upon unlocking it I quickly realized that the educators they are using don't know anything. I looked at 4 different solutions to the same problem and all of them were different and they were all so far off it was almost funny. The problem I was trying to solve was a finite elements problem and the "experts" were solving it as a statics problem which in order to do they had to make up fake dimensions. Anyone who knows anything about engineering at all would know not to do that. Somehow their AI managed to do a better job than the people did however it was still very wrong. At a minimum using educators who are obviously incompetent is a bit sketchy, but it doesn't stop there. These wildly incorrect solutions also had massive amounts of thumbs up and no thumbs down. All of them had more than 20 thumbs up which anyone who's ever used Chegg before will know that 20 thumbs up is a lot and the problem will usually have been up for a long time. All of these had been up for under a year and still had a ton of likes. This tells me that they are putting up fake likes since the class that this problem is from is super small. This is obviously scam behavior. I canceled my account long before my trial ended so I will update my review once the trial period ends if they try and bill me for it.
Reply from Numerade2024-04-23
Hey Ashton. We really appreciate your review regarding our content, but saddened to hear you were disappointed with the video solutions. I would love if you can email me the video in question so that our QA team can take a deeper look. Please email me at [email protected].
Unauthorized charges
After discovering unauthorized monthly charges on my debit card for just over a year, totalling around $360 (around $26.99/month CAD). I contacted Numerade to dispute the matter and I must admit I'm deeply disappointed with Numerade's handling of this matter. To clarify, I had never even heard of Numerade prior to this discovery, let alone authorized any transactions. It's baffling how my card information and email were obtained without my consent, which raises serious concerns about the security of the platform. Upon checking my emails, I have only ever received the monthly brochure-like emails and NEVER anything about a subscription. Upon reaching out to Numerade to rectify this situation and request a refund, I received a response citing a failure to cancel my supposed free trial on time. This response not only disregards my genuine experience but also appears to be a standardized response, as evidenced by the numerous similar complaints I found in reviews. After the initial generic message, I reached out again via email and have not received a response back. It's perplexing to me that many of these reviews echo identical sentiments, yet Numerade fails to take responsibility for their own actions, instead shifting blame onto others and creating a false narrative of wrongdoing by everyone else This experience is entirely unprecedented for me, and the fact that Numerade maintains a no refund policy and fails to take responsibility for unauthorized subscriptions and payments speaks volumes about the company's integrity.
Reply from Numerade2024-04-23
Hey LA. Thank you for taking the time to leave us a review. Unfortunately, we were unable to issue a refund. Numerade subscriptions include a 7-day free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period. In this instance, the subscription was not canceled in the required time frame. We know this is not the outcome you hoped for but we hope you are able to continue using the platform for the remainder of your subscription period.
Be very careful with this site as it…
UPDATE: Numerade issued a partial refund (which, I am thankful for). However, it does not change my earlier warning to anyone who would like to try their service. --- Be very careful with this site as it could be quite deceptive. I didn't realize that my cancelation didn't go through because when I tried to do it, it kept telling me that the card information I had entered was incorrect. I inadvertently gave up and lo and behold an annual charge appeared on my account for a service I actually did not even use. I requested a refund but was sent a link to basically say I would not be eligible for one because they a NO REFUND POLICY. I had to cancel my card and report it to my bank and is now a disputed charge. I was finally able to cancel the subscription but only after I was already charged. They do not send you any reminders that your free trial will expire so, keep track. And even when you do, make sure you receive a confirmation email. I would not ever use them again.
Reply from Numerade2024-04-23
Hey Sharon. Thanks for your updated review. We still are unsure what happened with any initial payment failures, but are glad we were able to resolve your issue on your support ticket.
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