Peloton is a New York City based exercise equipment and media company, founded in 2012.
Written by the business, not verified by us.Peloton (North America) (onepeloton.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Sports and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 47% give 1 star; The business has replied to 63% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-28.
Most reviewers were somewhat happy with their experience overall. Consumers deeply appreciate the quality of certain fitness classes and expert instructors, noting highly enjoyable workouts during the initial years of owning the equipment. Some reviewers also highlighted that customer support teams eventually resolved specific technical issues or completed necessary repairs at no extra cost. However, some customers also noted major frustrations regarding recurring equipment breakdowns and lengthy repair delays that left machines completely inoperable for weeks. People frequently mentioned unhelpful customer service experiences, broken promises regarding follow-up calls, and extreme difficulties getting timely assistance when urgent problems arose.
Auto-generated from all reviews of this business. For reference only.I really love the bike and my wife likes the non-bike content. The pricing is going a little too crazy. I can’t really believe that it’s up to nearly $50/month. I would think that the pricing would go down. I’d love some a la cart pricing if you can’t be more affordable. Second, I literally cannot stand it when the trainers sing. Perhaps you could add that as a filter. I do NOT want to hear any sing alongs during the workout.
The bike has performed as expected and I have had more consistent workouts despite my very demanding job and being a full time mom. The instructors make the difference. I’ve been motivated to stick to the this because of Robin Arzon and Hannah Corbin. Both are amazing instructors!
Overall a great decision to purchase. To have the different types of workouts and exercises at your fingertips is fantastic. The choices are broad and it is easy to filter based on your mood or length of time available. Would love to see another product in the Peloton family that incorporates weight lifting.
Many bike ride options on the screen. The Peloton Bike is in my house and easy access. It has greatly improved my health and a life saver. I had a heart bypass last year and the peloton and swimming before my surgery saved me and the recovery has been equal. You can go hard or easy on Peloton. For me it’s about the time on the bike while accumulating miles and not a big focus on intensity. 933 miles since given the “green light” to get back on the Bike after surgery and as recorded on my Peloton app.
Not happy! A lot of issues with bike.
We are sorry to hear about your experience. Please reach out to our Support Team by calling us at (866) 679-9129 or chat with us on our website. Our Team is available between 6 AM - 12 AM ET, 7 days a week and is more than happy to assist you further.
The bike is well constructed and has smooth pedal rotation. Settings are a little difficult to adjust for height and position. Computer screen is good quality and the app is easy to use and follow menus. The best part about Peloton is the instructors. I love their enthusiasm and encouragement.
Happy with purchase! White glove delivery made setup a breeze! Just had to log in
I don't use it enough and the payment model is inflexible so I cancelled.
Hi Jeff, thank you so much for taking the time to leave a review, we really appreciate the feedback and we’re sorry to hear this. We’re always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at [email protected] (mailto:[email protected]) or via phone at 866-679-9129.
My trial started 2 to 3 weeks before I recevied the bike. When the bike was delivered the handle bars were very loose.
We are sorry to hear about the issue you are experiencing with your handlebars. We would be more than happy to assist you further with ensuring that your handlebars are stable. We will reach out shortly in order to best assist you.
I have been going to spin classes for nearly 30 years. When Covid hit and all the gyms closed, I was grateful for the deal I got on a Peloton. I just finished my 400th cycling class and use the app for strength, stretching, yoga, running and more. I am thankful for my Peloton and hope the company stays in business for a long time.
I love love my Peloton it has been worth every penny. I chose to do the free financing for 4 yrs. That was about $50 a month to ensure and remind me to use it! I have not regretted this purchase one but.
A rep answered the phone w/in 5 minutes and transferred me to the correct person who helped me correct my issues.
The bike was delivered when they said they would until it was pushed back because of the recall, but otherwise everything went seamlessly
Getting my bike required 5 reschedules (not at my request) and one delivery of a non-functioning bike. It required a lot of effort on my behalf to continue to call and follow-up to get rescheduled. If I hadn't, I'm not sure I would even have a bike. It took nearly 1.5 months for me to get a working bike. Peloton customer service was barely responsive. There doesn't seem to be good communication between Peloton and the company they use for deliveries. Then I got charged for my first month when I didn't even have my bike yet. There is a lot of room for improvement and was one of the worst experiences I can recall. It really sucked all of the excitement out of the experience for me.
Hi Corey, thank you so much for taking the time to leave a review, we really appreciate the feedback and we’re sorry to hear this. We’re always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at [email protected] (mailto:[email protected]) or via phone at 866-679-9129.
I love the bike and the variety of instructors. The thing I don’t like is my bike has lots of rust on the welds and that poor workmanship is not acceptable for a very expensive purchase.
From the time of purchase to delivery the service has been exceptional. I had absolutely no issues I’ve thoroughly enjoyed my bike these past two years. Today I have not had any issues. I do, however have the seat post that was recently recalled, but I’m not worried and continue to ride my bike until that part comes in.
More live classes please. Tired of seeing an empty studio.
Terrible treatment of long time loyal customers who bought the more expensive bikes but yet had to pay the higher subscription prices of those buying the heavily reduced priced bikes.
Hi Anthony, thank you so much for taking the time to leave a review, we really appreciate the feedback and we’re sorry to hear this. We’re always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at [email protected] (mailto:[email protected]) or via phone at 866-679-9129.
Peloton is great always adding new classes and instructors!
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