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Peloton (North America)

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200 reviews

2.8200 reviews
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About Peloton (North America)

Data updated
Website
onepeloton.com
Category
Sports
Location
United States
Status
Unclaimed
Last 12 months
51 reviews
Replies to negative
63% (66/104)
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About this business

Peloton is a New York City based exercise equipment and media company, founded in 2012.

Written by the business, not verified by us.

Is Peloton (North America) legit?

Peloton (North America) (onepeloton.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Sports and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 47% give 1 star; The business has replied to 63% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-28.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers deeply appreciate the quality of certain fitness classes and expert instructors, noting highly enjoyable workouts during the initial years of owning the equipment. Some reviewers also highlighted that customer support teams eventually resolved specific technical issues or completed necessary repairs at no extra cost. However, some customers also noted major frustrations regarding recurring equipment breakdowns and lengthy repair delays that left machines completely inoperable for weeks. People frequently mentioned unhelpful customer service experiences, broken promises regarding follow-up calls, and extreme difficulties getting timely assistance when urgent problems arose.

Auto-generated from all reviews of this business. For reference only.

What people say

185 week streak continues

By and large, I avoid online exercise as it robs me of a chance at social connection and motivation. The one bi exception is Peloton. The content and connected experience are brilliant. I'm now on a 185-week streak of doing something with Peloton each week -- I can't say I've ever stayed that engaged with anything for so long except for breathing, eating and sleeping! Peloton is now a vital part of my life.

3 years in, and still loving it

As someone who was deeply skeptical given the price of the Peloton bike vs other competitors, I can honestly say that it is leaps and bounds above the competition. Will it force you to work out? No. Will it become a very expensive place to hang laundry if you let it? Absolutely. But, as with all things, you get out of it what you put in. The content in the all access membership and the versatility of the workouts available specifically for the bike will make you want to get started. The instructors will keep you coming back.

I love everything about my peloton

I love everything about my peloton. The classes the ease of working out from home anytime. I love the live classes they keep me in check during my day. I love all the instructors and some days I need a Cody workout some I need a Robin and some I need an Emma. They have all great motivating personalities.

The Peleton instructors are great

The Peleton instructors are great. They make me feel like I matter. Their encouragement is fantastic. With the system, I love that there are lots of choices to find what I want to work out to on any particular day. For example, I can pick my time and type of music, or be even more specific, like search for a Disney ride. Everything together really makes riding enjoyable and keeps me coming back.

Customer service terrible

Customer service terrible. Bike fell alert, very dangerous product. Hope I don’t get hurt

Reply from Peloton (North America)2023-06-12

Hi, thanks so much for taking the time to leave a review, we really appreciate the feedback. We’re sorry to hear about this and we would love to turn your experience around as soon as possible. Our team is currently looking into it and will reach out to you directly to help get you back on track. In the meantime, if you need anything else at all, please do not hesitate to contact us on 866-679-9129, or email [email protected] (mailto:[email protected])

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