It's just so much fun and the energy is…
It's just so much fun and the energy is amazing........
Peloton is a New York City based exercise equipment and media company, founded in 2012.
Written by the business, not verified by us.Peloton (North America) (onepeloton.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Sports and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 47% give 1 star; The business has replied to 63% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-28.
Most reviewers were somewhat happy with their experience overall. Consumers deeply appreciate the quality of certain fitness classes and expert instructors, noting highly enjoyable workouts during the initial years of owning the equipment. Some reviewers also highlighted that customer support teams eventually resolved specific technical issues or completed necessary repairs at no extra cost. However, some customers also noted major frustrations regarding recurring equipment breakdowns and lengthy repair delays that left machines completely inoperable for weeks. People frequently mentioned unhelpful customer service experiences, broken promises regarding follow-up calls, and extreme difficulties getting timely assistance when urgent problems arose.
Auto-generated from all reviews of this business. For reference only.It's just so much fun and the energy is amazing........
Having access to a wide range of classes makes the experience continue to be fresh and engaging.
Love the people and lots of classes to choose from. Sometimes the instructors are a little full of themselves but rightfully so.
Love the instructors, the Bike plus, and the variety of content that is available. The community aspect us also very supportive!
I love my bike and I love the physical and the mental health I receive from my workouts. They make me feel empowered. The only thing I regret is not getting it sooner.
I love the variety of workouts and meditation. The instructors are fun and motivational. So glad I bought the bike!!!
Your instructors are very positive, uplifting and encouraging for every level. You also offer many classes, which I really love.
I just love everything about it. Having a peloton is super convenient for me.
I absolutely love my new Bike +. All of the features like auto resistance, numerous varieties of classes and just ease of use has been the best thing for me.
By and large, I avoid online exercise as it robs me of a chance at social connection and motivation. The one bi exception is Peloton. The content and connected experience are brilliant. I'm now on a 185-week streak of doing something with Peloton each week -- I can't say I've ever stayed that engaged with anything for so long except for breathing, eating and sleeping! Peloton is now a vital part of my life.
As someone who was deeply skeptical given the price of the Peloton bike vs other competitors, I can honestly say that it is leaps and bounds above the competition. Will it force you to work out? No. Will it become a very expensive place to hang laundry if you let it? Absolutely. But, as with all things, you get out of it what you put in. The content in the all access membership and the versatility of the workouts available specifically for the bike will make you want to get started. The instructors will keep you coming back.
I love everything about my peloton. The classes the ease of working out from home anytime. I love the live classes they keep me in check during my day. I love all the instructors and some days I need a Cody workout some I need a Robin and some I need an Emma. They have all great motivating personalities.
I like Peloton, which gives me the flexibility of workout, anytime I want. There’s plenty of choices so you don’t get bored.
I really enjoy the ability to choose your own class and music options.
Great instructors and workouts. Would prefer to tone down the life coaching. Kinda like a training partner that talks too much.
The Peleton instructors are great. They make me feel like I matter. Their encouragement is fantastic. With the system, I love that there are lots of choices to find what I want to work out to on any particular day. For example, I can pick my time and type of music, or be even more specific, like search for a Disney ride. Everything together really makes riding enjoyable and keeps me coming back.
I have honestly had zero problems with my bike+ purchase. Well constructed piece of equipment! The instructors are second to none! I have been sick the last few months and the only thing keeping me going is knowing I have the peloton community to come back to. I can’t thank you enough!
I’m very happy with the machine, not in love with the fee structure. Concerned about the recall
Customer service terrible. Bike fell alert, very dangerous product. Hope I don’t get hurt
Hi, thanks so much for taking the time to leave a review, we really appreciate the feedback. We’re sorry to hear about this and we would love to turn your experience around as soon as possible. Our team is currently looking into it and will reach out to you directly to help get you back on track. In the meantime, if you need anything else at all, please do not hesitate to contact us on 866-679-9129, or email [email protected] (mailto:[email protected])
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