Peloton is a New York City based exercise equipment and media company, founded in 2012.
Written by the business, not verified by us.
Is Peloton (North America) legit?
Peloton (North America) (onepeloton.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Sports and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 47% give 1 star; The business has replied to 63% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-28.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers deeply appreciate the quality of certain fitness classes and expert instructors, noting highly enjoyable workouts during the initial years of owning the equipment. Some reviewers also highlighted that customer support teams eventually resolved specific technical issues or completed necessary repairs at no extra cost.
However, some customers also noted major frustrations regarding recurring equipment breakdowns and lengthy repair delays that left machines completely inoperable for weeks. People frequently mentioned unhelpful customer service experiences, broken promises regarding follow-up calls, and extreme difficulties getting timely assistance when urgent problems arose.
Auto-generated from all reviews of this business. For reference only.
Hi Travis, thank you so much for taking the time to leave a review, we really appreciate the feedback and we’re sorry to hear this. We’re always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at [email protected] (mailto:[email protected]) or via phone at 866-679-9129.
Wish there was more options on price and wish it was a cheaper monthly amount
Reply from Peloton (North America)2023-06-28
Hi Sally, thank you so much for taking the time to leave a review, we really appreciate the feedback and we’re sorry to hear this. We’re always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at [email protected] (mailto:[email protected]) or via phone at 866-679-9129.
I like the bike and the convenience. Love the instructors. But I regret keeping the bike. I enjoy the classes at CycleBar more. They are more energetic and choreographed. Also they have theme classes that seem more up to date with what music is hot.
Reply from Peloton (North America)2023-06-26
Hi, thanks so much for taking the time to leave a review, we really appreciate the feedback and we’re sorry to hear this. We’re always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love to build solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support team is always here to help and can be reached via email at [email protected] (mailto:[email protected]), or via phone on 866-679-9129
Nearly two years after purchasing the bike and subscription I am as motivated to use it now as I was then. Love the coaches, content and updates. It's fun and fulfilling to use.
The instructors are fantastic, the variety of classes keep things fresh, and the music selections allow me to pick what I need on any given day. I am getting stronger and more fit because of the Peloton. I'm a big fan.
I love my Peloton! Always ready for a good work out with any genre of music, length of time I want to work out or any genre of work out I want. It really is the perfect work out option for me.
Enjoy the variety of classes. Peloton is more than just cycling. I also like how app sends positive encouragement to keep going. There is a class for everyone at any level.
Peloton captured my exercise routine completely for a few years. The quality of the rides and instructors was great. I really enjoy the classes.
Unfortunately this is a product with unrealized potential. One of many suggestions: if you’re going to allow or encourage followers and friends to connect do something with it. Build community. Chat functionality during the ride, syncing up for pre care group rides, friendly challenge based competitions. You guys way missed the mark on social connection. I thought peloton would be my primary exercise forever, but I get more out of going to a spin class at the gym. Do better.
Reply from Peloton (North America)2023-06-26
Hi, thanks so much for taking the time to leave a review, we really appreciate the feedback. We’re always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love to build solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support team is always here to help and can be reached via email at [email protected] (mailto:[email protected]), or via phone on 866-679-9129
Love my Peloton!
I've had my Peloton for 4 years and I still use it 4-5 times per week. I mostly love the variety of classes as well as the quality of the instructors.
I love peloton! Prior to getting sick in January 2022 I was an avid rider! Love the cycling classes and took advantage of strength classes as well.
Unfortunately for 2022 I was pretty sick, but as I’ve gotten stronger I’ve been able to use peloton to help with my rehab. I can’t do what I used to, but rather than a HIIT ride, I do a low impact and rather than weights, I do a short barre class.
Peloton is my first at home workout system that I’ve really stuck with and I can’t wait until im back to my normal strength and can take full advantage of all the classes again!
The bike was buffering so badly. I turned the unit on and off a couple times. Switched classes and couldn't get the classs to show with out huge pauses. The bike is two feet from the router so signal was strong. No internet issues as I work in the area and phone got full signals. Will try again today but disappointing
Reply from Peloton (North America)2023-06-22
We are sorry to hear to hear about these buffering issues that you are experiencing. Our Specialized Team is reaching out to you now to assist further.
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