About OpenLoop Health
Data updated- Website
- openloophealth.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 0% (0/5)
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About this business
OpenLoop is a health tech leader delivering full-stack, white-labeled clinical support to companies scaling virtual care services across the nation. Founded with the vision to bring healing anywhere, OpenLoop’s solutions are thoughtfully designed to simplify telehealth delivery across an expansive array of specialties, in all 50 states.
Written by the business, not verified by us.Is OpenLoop Health legit?
OpenLoop Health (openloophealth.com) has a 4.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Customer service, Product. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally friendly staff, noting that the medical team is extremely welcoming, highly professional, and wonderful at putting patients completely at ease during their visits. Consumers also deeply appreciate the remarkably efficient appointment scheduling alongside the clear and detailed explanations provided regarding health scan results and future wellness options. However, some customers also noted occasional challenges with customer service interactions and overall administrative responsiveness. A few reviewers experienced unexpected difficulties concerning scheduling coordination and felt that certain support procedures could be significantly improved for better client satisfaction.
Auto-generated from all reviews of this business. For reference only.What people say
Confirmed cancellation, then charged again a month later
Confirmed cancellation, charged again a month later, refund refused I requested cancellation on June 16 and received written confirmation the same day that my request was received and escalated to their "Patient Advocate Team." No further action was described as needed on my end. On July 10, nearly a month later, they charged my card $159.90 anyway. When I disputed it, I got three different explanations in three separate emails. First, that my cancellation was being handled. Then, that I'd failed to click a separate "confirmation link" to finalize it, a step never mentioned in the original confirmation. The email explaining this even got its own dates wrong, claiming the link was sent a day before the email that actually contains it exists. To stop billing a second time, I was required to check a box stating I understood I would not receive a refund, just to complete a routine cancellation. I'm not the only one. A search of this company's BBB and Trustpilot history shows the same pattern repeated across other customers: confirmed cancellations followed by continued billing, and refunds refused on shifting technicalities. If you're considering this service, get everything in writing, take screenshots of every confirmation screen, and review your statement closely after any cancellation. Don't assume a confirmation email means the billing actually stops.
I bought 1 month of trizepatide only
I bought 1 month of trizepatide only , today , they charged me without my consent $399 , for what? I never want a refil nor I signed up for automatic withdrawal! I bought one time a month ago , paid , the medication didn’t work , and now , a month later , they charge me again without my consent or approval, this is theft! They took my money without permission, I didn’t receive anything this month , and the medication that I bought 1 month ago is garbage, placebo! Better return my money, or else!
I’ve had a great experience with Claya
I’ve had a great experience with Clays. The staff is professional, friendly, and genuinely care about my needs. Communication is clear, and I feel well-supported throughout the entire process.
Call centers you have based in India…
Call centers you have based in India create challenges. The phone connections can be poor. The individuals, though multilingual, can have trouble understanding. They are not very good at conversations that are off script. I had extenuating circumstances and it required two phone calls to find an individual willing to try and get my issue resolved.
Claya failed to send refill order.When…
Claya failed to send refill order.When I called I was routed to a foreign call center. I was on the phone along time,asked unnecessary questions, routed again asked more questions and eventually sent the refill order.I completed the form per usual and sent.It was not received.I was finally forwarded another form which I again completed and it was finally acknowledged by Claya.This was th r first problem I have encountered, after months of no problems.
If you want help, this company can help you.
Well, if I have any questions, I get my answers. Our meetings are organized and to the point. I’m pleased so far with my experience with Claya.”
Everyone at Claya is so helpful.
Everyone at Claya is so helpful and will assist you in any way possible. They are there for you whenever you need something, which I find very comforting and reassuring. I love Claya
Great visit
Great visit. De answered all questions
As of right now
As of right now, the video call went well and I am just waiting for my lab results to get back so that we can proceed forward to see if I qualify for the glp -1
I had a great experience with my…
I had a great experience with my Teladoc visit. The appointment was easy to schedule, the provider was on time, attentive, and took the time to listen to my concerns. I received clear guidance and treatment options. It was convenient and efficient.
Was not a waste of time.
a terrible company
a terrible company. worked for them for a limited period of time. poor communication. no respect for schedules. chaotic onboarding. sloppy. executives unwilling to help. seems to be run by inexperienced overly tech reliant B school grads flush with too much VC money and not enough commonsense/ humanity.
Michelle I
Michelle I. was thoughtful and efficient with our time. She explained everything in detail and was extremely knowledgable and friendly.
Greet was knowledgeable and I am excited to try Agile. …
Greet was knowledgeable and explained things well. I’m very excited to have the additional parts of the omedicarion like the NAD and B12. And it’s less expensive than other companies and you get more! I’m excited to try Agile.
Alot of emails
The REPS are great to talk to and very helpful. I just get soooo many emails about appointments (when I have made appointments) and med refills (when I have refilled meds. It confuses me on whether or not its accurate and should I repeat.
Open Loop Health - Very poor customer service
I've left several messages asking for a leader to contact me regarding my experience with Open Loop Health. I was told a leader would return my call however to date nobody has reached out to me. My original call was on 12/22/25. I've made several calls since. Now I'm being told they have asked the pharmacy who dispensed the medications to reach out to me instead of someone from Open Loop contacting me. All around poor customer service with this company.
You can talk to a real person
Easier than I thought . The clinician explained the medication and what the next steps were .
I had a great enrollment experience
I had a great enrollment experience, and tele-health visit. The process was explained thoroughly as well. The only negative feedback was the number of texts I received prior to my visit. It was ridiculous!
The scheduling via app is the most…
The scheduling via app is the most difficult I kept running into issues so I had to email to get an appointment scheduled. Once I spoke with a professional provider it was seemless and easy. So 4 stars for that.
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