Falling behind on tax payments to the IRS is something that millions of Americans have dealt with at one time or another. Owing money to the IRS can be very intimidating, but don’t worry and definitely don’t lose hope – there is tax relief available. A reputable tax relief company can help you reach a tax relief agreement with the IRS. Using proven strategies, our knowledgeable experts can assist you through tax audits, help reduce your tax debt, and stop wage garnishments and bank levies from happening. In some cases, you may be able to settle tax debts for much less than was originally owed. The tax relief experts at Optima Tax Relief are available to be your dedicated resource to save you the most money while resolving your IRS debt in the shortest amount of time possible. Go to the website www.optimataxrelief.com or call 1-800-536-0734 to learn more.
Is Optima Tax Relief legit?
Optima Tax Relief (optimataxrelief.com) has a 4.4 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally knowledgeable, patient, and thorough when explaining complex tax procedures and resolving financial concerns. Consumers note that helpful representatives listen carefully and provide immense peace of mind by handling difficult IRS communications and stopping stressful collection letters immediately.
However, some people mentioned experiencing frustrating delays in communication and having to wait a long time to receive proper case updates from representatives. A few other reviewers also felt that obtaining consistent answers was quite challenging when speaking with different agents throughout the entire resolution process.
Auto-generated from all reviews of this business. For reference only.
Nancy was great and very knowledgeable. She answered all my questions and walked me through the program with ease. Thank you!
Reply from Optima Tax Relief2026-06-23
Thank you for your heartfelt feedback. We’re thrilled to hear that America provided knowledgeable, professional, and compassionate support throughout your case, and that you felt calm and confident during the process. We’re also glad Optima Tax Relief could help achieve such a positive outcome, and we truly appreciate you taking the time to share your experience.
Thank you for sharing your feedback. We’re honored to hear you describe our service as second to none, and we truly appreciate your encouragement to keep up the great work.
Severely unsatisifed with their service or lack of!!!
The commercials are totally false in my experience. I feel that I was misled regarding the nature and extent of the services that would be provided. The promises made during the enrollment process were a significant factor in my decision to hire Optima Tax Relief. However, the services ultimately provided did not match those representations, and the company failed to fulfill several material obligations outlined in the agreement. The service has been extremely poor; I signed up in October 2025, the lack of communication has been on a level of severely unsatisfactory. The lack of knowledge each person I've spoken to regarding my case is nearly as bad as the lack of communication. I have to send multiple emails to get someone to call, but anytime I receive a call after those emails, the person says they aren't sure what's going on because it's not their department. It is ridiculous. Then someone called, telling me I owe 2025 taxes and wanting me to setup a payment plan on my personal taxes, I requested help with my business taxes not personal, I have a CPA that does my personal taxes, I have told many people this at Optima tax relief and explained this to the person calling again and telling me I owe taxes. I asked, "How do I owe taxes when you do not have any of my personal information to file my taxes?" They said it's an estimate, but once I again I am asking how do you know if you do not have my information. I asked her about the status of my business tax audit, but she was unfortunately so confused that she could not answer my questions and told me it wasn't her department's responsibility. I was told the audit is done. I signed the paperwork from the IRS and asked someone to call me regarding my resolution.
Someone from the resolution department called me and stated the audit wasn't done because they were waiting on 2025 business taxes. However, I had already uploaded those taxes to my portal before they called they just did not take the time to look and figure out what was going on with my case before calling, this was in mid-May of 2026. During the call they discovered they had all the information and promised someone would call me back regarding my resolution. I have not heard from anyone.
It is unfortunate; I thought I was getting a professional tax service to help with my IRS audit for my business. But Optima Tax Relief failed to perform the services they sold me. I am requesting a full refund at this point.
Reply from Optima Tax Relief2026-06-25
We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Executive Review Board Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.
Faith Kennedy was very professional and helpful. Put my mind at ease....haven't heard status update but she did say it would be about 3 1/2 weeks.
Reply from Optima Tax Relief2026-06-23
Thank you for sharing your experience. We’re glad to hear that Faith Kennedy was professional, helpful, and able to put your mind at ease during the process. She was correct that updates can take some time, and we appreciate your patience while you wait for the status, especially with the estimated timeframe of about 3½ weeks.
I would give 0 stars if I could. It took them over 2 years and 2 years of penalties and they talked down 0 . My payments are more than I can afford bc its 4x the amount I can afford. I am going to have file bankruptcy. They did nothing for me but my taxes and it cost me over 7,000 to have them do that.
Reply from Optima Tax Relief2026-06-23
Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our Executive Review Board Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.
Calling and informing me , always keeping me updated and answering my questions. Thank you
Reply from Optima Tax Relief2026-06-19
Thank you so much for this wonderful review! We are so glad to hear that our team has been proactive in keeping you informed and making sure all of your questions are answered along the way. Staying in close communication with our clients and ensuring they always know where things stand is something we truly prioritize, and it means so much to know that is coming through for you. Thank you for trusting Optima and we look forward to continuing to keep you updated every step of the way!
Optima kept me up to date and was very patient in explaining my tax problems as they occurred. Very professional and courteous.
Reply from Optima Tax Relief2026-06-19
Thank you so much for this wonderful review! We are so glad to hear that our team was able to keep you informed every step of the way and took the time to patiently explain your tax issues as they came up. We know that tax problems can feel overwhelming and confusing, and making sure our clients fully understand what is happening with their case is something we truly care about. Your kind words about our professionalism and courtesy mean so much to our entire team. Thank you for trusting Optima and we look forward to continuing to be here for you!
Thank you so much for the kind words! We are so happy to hear that our team made a great impression and was able to provide you with the helpful service you deserved. Having great people who genuinely care about their clients is something we take a lot of pride in, and it means so much to know that came through in your experience. Thank you for trusting Optima and we look forward to continuing to be here for you!
Awesome as usual. Have no complaints.They have been very patient and helpful to me. I fully trust them to handle all my taxes n tax issues for past 2years till now n the future .Amen
Reply from Optima Tax Relief2026-06-18
Amen to that and thank you so much for this wonderful review! It means the world to us to know that over the past two years you have had nothing but a positive experience with our team. Your trust and loyalty are something we never take for granted, and knowing that you feel fully confident in us to handle your taxes and tax issues now and into the future is the greatest compliment we could ever receive. We are so grateful for you and will always be here to deliver the same patient and helpful service you have come to know and expect. Thank you for being such an amazing part of the Optima family!
They talk a good game. Ultimately they charged me greater than $800/month for 5 months and did nothing. Expected me to do all the input of paperwork despite being told that they could help me find missing documents. When I asked for a refund they basically pushed it to another department and didn't offer any refund. I definitely would not recommend
Reply from Optima Tax Relief2026-06-19
We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Executive Review Board Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.
It was confusing for someone who is computer illiteratewith all the signatures and kept having trouble with the portal so we had yo keep going to a copy shop to have things emailed and faxed which kept costing money all in all they saved me thousands!
Reply from Optima Tax Relief2026-06-16
Thank you so much for your honest feedback and for sticking with us through the challenges! We completely understand how frustrating it can be to navigate online portals and digital signatures, especially when it requires extra trips and added costs. We truly appreciate your patience and perseverance throughout the process. And most importantly — we are absolutely thrilled that in the end, we were able to save you thousands of dollars! That is exactly why we do what we do, and your determination to see it through made it all possible. Thank you for trusting Optima!
The only problem I had when I called to speak to someone handling my case I could never speak to them. I would always have to receive a call days later from someone never win. I need to talk to someone right away otherwise good job Optima Tax Relief.
Reply from Optima Tax Relief2026-06-18
Thank you so much for taking the time to share your honest feedback and for the kind words about Optima Tax Relief! We hear you loud and clear when it comes to the difficulty of reaching your case handler directly, and we completely understand how frustrating it can be when you need answers right away and have to wait for a callback. Your experience is very important to us and this is something we take seriously. We are glad that overall your experience has been a positive one and we want to make sure the communication side of things matches the quality of work we deliver for you. Thank you for your patience and for continuing to trust us!
Once I spoke with Robert he took care of my concern. That was having better contact.
Reply from Optima Tax Relief2026-06-16
Thank you for sharing your experience! We are so glad to hear that once you connected with Robert he was able to step in and address your concerns right away. Staying in close contact with our clients and keeping communication flowing is so important to us, and we are happy Robert was able to make that happen for you. We will be sure to pass along your kind words to him! Thank you for your patience and for trusting Optima — we are always here for you!
The help navigating and handling the process thru the uncertainty of the whole experience
Reply from Optima Tax Relief2026-06-16
Thank you so much for sharing your experience! We completely understand how uncertain and overwhelming the tax relief process can feel, and being a steady and reliable guide through all of that is exactly what we are here for. Knowing that our team was able to help you navigate the process and bring some clarity to what can feel like a very uncertain journey means so much to us. Thank you for trusting Optima and please know we are always here for you every step of the way!
Service - Care and Attention to detail and service of my account. Long time Loyal and Trusting customer. Most recent care was provided by Richard related to my account update. Thank You 👍
Reply from Optima Tax Relief2026-06-12
Thank you so much for your continued loyalty and for taking the time to share such a thoughtful review! Long-term clients like you are the heart of what we do, and we are truly grateful for the trust you have placed in us over the years. We are so glad to hear that Richard provided you with the care and attention to detail your account deserves. We will absolutely make sure he receives your kind recognition! Thank you for being such a valued part of the Optima family — we look forward to continuing to take great care of you!
I would've given them 5 stars but it took them 2 years to resolve my case. I had to call them for updates. but once they started I did receive good service.
Reply from Optima Tax Relief2026-06-15
Thank you for your honest feedback and for your patience throughout the process. We understand that the timeline of your case and staying connected on updates are important parts of the client experience, and we appreciate you sharing that with us. We are glad to hear that once things were underway you received the good service you deserved, and your feedback will help us continue to improve. Thank you for sticking with us and for trusting Optima!
The tax professional working on my case gave me frequent updates on my case status.
Reply from Optima Tax Relief2026-06-11
Thank you so much for this fantastic review! We are thrilled to hear that our team was able to deliver a great resolution for your case and that you were kept well informed throughout the entire process. Providing frequent updates and ensuring our clients always know where their case stands is something we are deeply committed to. It was truly our pleasure to work on your behalf, and we are so glad the outcome met your expectations. Thank you for trusting Optima and we look forward to being here for you whenever you need us!
Customer service support,that was the ticket.Thank you guys for all help,and for continuing to helping me through my IRS problems, great job everybody!
Reply from Optima Tax Relief2026-06-11
Thank you so much for this amazing shoutout to the whole team! We love the enthusiasm and are so glad that our customer service support made all the difference for you. Knowing that our team has been by your side through your IRS journey and continues to help you move forward means everything to us. We are all in this together, and every single person on our team is cheering you on! Thank you for trusting us and for the big smiles your review put on our faces today!
Thank you for sharing your experience! We know how frustrating and stressful it can be trying to navigate the IRS on your own, and we are so glad our team was able to step in and make that connection happen for you. Getting in front of the IRS on our clients' behalf is one of the most important things we do, and it is great to know we delivered that for you. Thank you for trusting us and we look forward to continuing to work hard for you!
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