Falling behind on tax payments to the IRS is something that millions of Americans have dealt with at one time or another. Owing money to the IRS can be very intimidating, but don’t worry and definitely don’t lose hope – there is tax relief available. A reputable tax relief company can help you reach a tax relief agreement with the IRS. Using proven strategies, our knowledgeable experts can assist you through tax audits, help reduce your tax debt, and stop wage garnishments and bank levies from happening. In some cases, you may be able to settle tax debts for much less than was originally owed. The tax relief experts at Optima Tax Relief are available to be your dedicated resource to save you the most money while resolving your IRS debt in the shortest amount of time possible. Go to the website www.optimataxrelief.com or call 1-800-536-0734 to learn more.
Is Optima Tax Relief legit?
Optima Tax Relief (optimataxrelief.com) has a 4.4 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally knowledgeable, patient, and thorough when explaining complex tax procedures and resolving financial concerns. Consumers note that helpful representatives listen carefully and provide immense peace of mind by handling difficult IRS communications and stopping stressful collection letters immediately.
However, some people mentioned experiencing frustrating delays in communication and having to wait a long time to receive proper case updates from representatives. A few other reviewers also felt that obtaining consistent answers was quite challenging when speaking with different agents throughout the entire resolution process.
Auto-generated from all reviews of this business. For reference only.
Highly recommended to anyone that needs help with Tax resolution! Thank you
Reply from Optima Tax Relief2026-07-06
Thank you so much for this fantastic recommendation! Knowing that you would highly recommend Optima to anyone needing tax resolution means the absolute world to our entire team. We work so hard every day to earn that kind of trust and confidence, and hearing it come back to us like this is the greatest reward. Thank you for choosing Optima and for sharing your experience with others. We look forward to always being here for you!
They took about $1300 from me and never even filed my taxes. These people are criminals
Reply from Optima Tax Relief2026-07-06
We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Executive Review Board Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.
They answered my questions, and were very helpful, when I got stuck on some of the questions they had.
Reply from Optima Tax Relief2026-07-02
Thank you so much for this great review! We are so glad our team was there to help guide you through the trickier questions and make sure you never felt stuck for long. That is exactly what we are here for — to be by your side every step of the way, especially when things get a little complicated. Thank you for trusting Optima and please know we are always here whenever you need us!
Those three words mean absolutely everything to us — thank you so much! Giving our clients peace of mind is truly at the heart of everything we do at Optima, and knowing we were able to deliver that for you is the greatest reward. You deserve to rest easy knowing you have a dedicated team fighting for you. Thank you for trusting us and we are always here for you!
Your team was very patient and informative with the process. They walked me through step by step to get to the resolution.
Reply from Optima Tax Relief2026-07-02
Thank you so much for this wonderful review! We are so glad to hear that our team was patient and informative and took the time to walk you through the process step by step all the way to resolution. That is exactly the hands on and dedicated approach we strive to bring to every client we work with. Reaching a resolution is a huge milestone and we are so proud to have been by your side through every step of that journey. Thank you for trusting Optima and congratulations on your resolution!
Thank you so much! That one word speaks volumes and we truly appreciate it. Professionalism is something our entire team strives to bring to every single client interaction, and knowing that came through in your experience means a great deal to us. Thank you for choosing Optima and we look forward to always being here for you!
Thank you so much! Fast service with a great attitude is exactly what we aim for every single day, and we are so glad that came through in your experience. Our team truly loves what they do and it shows! Thank you for choosing Optima and we look forward to continuing to bring that same energy every time you need us!
Optima made me feel comfortable because they really know what they are doing. If you need help navigating the IRS, I’d 10 outta 10, strongly recommend.
Reply from Optima Tax Relief2026-07-02
10 out of 10 — we will absolutely take it! Thank you so much for this fantastic review and for such a strong recommendation! We are so glad that our expertise and knowledge made you feel comfortable and confident throughout the process. Navigating the IRS can feel incredibly overwhelming and knowing that Optima was able to give you that peace of mind means everything to us. We are so grateful for your trust and your enthusiasm in sharing your experience with others. Thank you for choosing Optima!
delivered clear answers with patience and understanding.
Reply from Optima Tax Relief2026-07-02
Thank you so much for the kind words! Delivering clear answers with patience and understanding is exactly what we strive for with every single client interaction, and knowing that came through for you means so much to our team. We want every client to feel heard, understood, and well informed every step of the way. Thank you for trusting Optima and we are always here whenever you need us!
Great overall communication. Very good at following up with any questions I have. Usually within a day turn around.
Reply from Optima Tax Relief2026-06-29
Thank you so much for this great review! We are so glad to hear that our communication has been on point and that your questions are being answered quickly. Knowing that our team is turning around responses within a day means a lot — we know how important it is to get answers fast, especially when dealing with something as important as tax relief. Thank you for trusting Optima and we look forward to continuing to keep that same level of responsiveness going for you!
I called Optima in Jan 2023 and paid $90 for an “evaluation” to be completed by Optima tax experts. Based on that evaluation, Optima informed me that I should qualify for relief from the IRS. I signed an agreement with Optima to pay them $6K, with the understanding that #1. Optima would complete my 2022 Income Tax Return, and #2. Optima (according to their initial $90 evaluation) would be able to obtain tax relief based on my data and the amount owed. I called time & time again-waiting for 24 to 48 hours for someone to call me back - checking when my tax return would be done. Despite having all requested tax documentation, they filed an extension and didn’t complete my 2022 Return until Oct 2023. Of course, they had the $6K by that time. My 2022 Return done by the Optima “tax experts” stated that I owed $38K. By the time I was able to pay that amount, it had increased to $41K with penalties and interest. I was afraid and sold my Bitcoin for $50K to pay the IRS. In 2024 I met a tax professional who was suspicious of Optima based on the experiences of other clients. This tax professional filed an amended return which showed that I had paid $16K MORE than what was owed for my 2022 return. She filed that amended return and I received $19K back from the IRS. Optima has refused to even respond to my requests for reimbursement other than to offer me $899.95 (how cheap!). Optima is a complete scam! They do not have “tax experts,” they employ “scam experts” that file erroneous income tax returns! Buyer.. BEWARE!! I have called Optima repeatedly. They say ‘the board’ will only allow a refund of $1500, when they have cost me tens of thousands!! Also, they have tried to tell the BBB that the complaint is resolved.. when it certainly is not. DO NOT use Optima!
Reply from Optima Tax Relief2026-06-29
Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our Executive Review Board Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.
Whenever I’d Call To Reach Out For Assistance, I Was Always Greeted Properly, The Staff Member Took Their Time And Patiently Took The Time To Make Sure I Was Assisted Until The Matter Was Handled Completely. There Was Always Professionalism On The Other End Of The Phone. When It’s All Completed, I’m Sure I Will Be Satisfied With The Total Assistance Optima Relief Helped Me With .
Reply from Optima Tax Relief2026-06-29
Thank you so much for this wonderful review! We are so glad to hear that every time you reached out you were greeted warmly and that our team took the time to make sure your concerns were fully resolved before ending the call. That kind of consistent, patient, and professional service is exactly what we strive to deliver every single day. We share in your confidence that when everything is completed you will be fully satisfied with the outcome, and we want you to know our team is working diligently every step of the way to make that happen. Thank you for trusting Optima!
I haven’t spoken or was contacted by the same person throughout my process. Fortunately I came across someone (can’t remember the name, but was a female) who was extremely knowledgeable, professional, patient and helpful as she explained what was happening next and what I should be doing. It felt like a load was taken off my shoulders, because I understood better all from the context from this young lady. The others who reached out were not so helpful, I was made to feel like it was “do this or nothing”. I felt like I was stuck between a rock and hard place. No explanations, just left with feeling bullied.
Reply from Optima Tax Relief2026-06-29
Thank you so much for taking the time to share such honest and detailed feedback. We are truly glad to hear that you were able to connect with someone who provided the knowledgeable, patient, and clear communication you deserved — that is exactly the experience every single client should have with us every time they call. At the same time, we sincerely hear your concerns about the inconsistency in service and the moments where you felt unheard or pressured. That is never acceptable and falls far short of the standard we hold ourselves to. Your feedback is incredibly valuable and will be shared with our team to ensure every client receives the same level of care and respect regardless of who they speak with. Thank you for your patience and for giving us the opportunity to do better.
Thinks have been well. I feel I have paid so much money $25k and I’m hoping for the best. Alex was great and answered my questions. Normally I have a hard time getting an agent and have to wait for a call back.
Reply from Optima Tax Relief2026-06-29
Thank you so much for sharing your honest feedback and for your patience throughout this process. We completely understand how significant your investment has been and want you to know that our team is fully committed to working hard on your behalf to deliver the best possible outcome. We are so glad Alex was able to step in and answer your questions — he is a great asset to our team! We also hear your concern about being able to reach an agent promptly, and we want to make sure that getting the support you need is never a frustration. Please don't hesitate to reach out directly and we will make sure you are taken care of. Thank you for trusting Optima!
Thank you so much for the kind words! We are glad to hear things are going well so far and we want you to know that our team is fully committed to keeping up that same great work all the way through. We look forward to continuing to impress you every step of the way. Thank you for trusting Optima!
The support teams were very helpful informing us about the process and how we were able to get our resolution. Thank You for your patience and understanding of our situation and we will be able to handle our concerns with the IRS
Reply from Optima Tax Relief2026-06-26
Thank you so much for this wonderful review! We are so glad our support team was able to walk you through the entire process and help you find a path to resolution with the IRS. Knowing that you now feel equipped and confident to handle your concerns is exactly the outcome we work so hard to achieve for every client. Your patience and trust throughout the process means everything to us and we are truly honored to have been a part of your journey. Thank you for choosing Optima and congratulations on your resolution!
Optima was so easy to work with. Alan was professional, knowledgeable, and provided excellent customer service.
Reply from Optima Tax Relief2026-06-26
Thank you so much for this fantastic review! We are so glad to hear that working with Optima was a smooth and easy experience and that Alan was able to deliver the professional, knowledgeable, and excellent service you deserved. That is exactly what we strive for with every client interaction and it is wonderful to know Alan hit the mark for you! We will make sure he receives your kind recognition. Thank you for trusting Optima and we look forward to continuing to be here for you!
1. Excellent customer service
2. Quick response time
3. Ease of using the portal
Reply from Optima Tax Relief2026-06-26
Thank you so much for this great review! We love that you highlighted all three — excellent customer service, quick response times, and an easy to use portal. Those are things we work hard on every single day to make sure our clients have the smoothest experience possible. Knowing we delivered on all three for you means so much to our entire team. Thank you for trusting Optima and we look forward to continuing to be here for you!
From the first phone call, the people at optima made me feel at ease. The are friendly and have a lot of knowledge about what they do. I will recommend them to anyone having tax problems
Reply from Optima Tax Relief2026-06-26
Thank you so much for this wonderful review and for recommending us! We are so glad to hear that from the very first phone call our team was able to put you at ease. That is exactly the experience we want every new client to have — feeling welcomed, comfortable, and confident that they are in knowledgeable hands. Your recommendation truly means the world to us and we will always work hard to live up to it. Thank you for choosing Optima and we look forward to being here for you every step of the way!
agents keeping us updated on our our paperwork and communication is great and never kept us in the dark even when we got frustrated and didn't know what to do, we don't plan on going with anyone else to help us with our taxes, Thank you!
Reply from Optima Tax Relief2026-06-26
Thank you so much! We truly appreciate you taking the time to share such a heartfelt review. We completely understand how frustrating the process can feel at times, and we are so glad our team was able to keep you informed and in the loop every step of the way — even during the more challenging moments. Knowing that you and your family plan to stick with Optima for all of your tax needs is the greatest compliment we could receive. We are honored by your loyalty and will always be here for you. Thank you for trusting us!
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