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Salzburg Panorama Tours

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160 reviews

4.8160 reviews
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About Salzburg Panorama Tours

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Website
panoramatours.com
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Last 12 months
160 reviews
Replies to negative
100% (3/3)
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About this business

Salzburg Panorama Tours offers 365 days a year sightseeing tours in Salzburg and make your city trip simply unforgettable ! We are proud to have the "Original Sound of Music Tour" in our program as well as tours to Hallstatt and the Eagles Nest.

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Is Salzburg Panorama Tours legit?

Salzburg Panorama Tours (panoramatours.com) has a 4.8 out of 5 rating on OK.one, based on 160 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-29.

What reviewers say

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Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and entertaining guides who bring movie locations to life and keep everyone thoroughly engaged throughout the journey. People also love the comfortable transportation, friendly drivers, and the joyful atmosphere created by fun singalongs while exploring breathtaking regional landscapes. Some reviewers were not happy with certain aspects, noting that a few staff members lacked enthusiasm, were dismissive, or failed to provide sufficient destination details. Others mentioned that specific logistics, such as excessively loud music on the return trip or poorly structured schedules, occasionally fell short of their overall expectations.

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What people say

These guys are professionals...

If you want to do the Sound of Music tour in Salzburg, these guys are the professionals. They know what they are doing: they've got the bus, they've got the tour guides that love the movie just as much as you do, and they've got the experience to ensure a quality tour every time. You won't be disappointed (but you will have to sing on the bus).

Reply from Salzburg Panorama Tours 2026-06-09

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the tour and appreciated the passion and experience of our guides. Sharing the magic of The Sound of Music with fellow fans is what we love most. And yes – a little singing on the bus is all part of the fun! We hope to welcome you back to Salzburg again someday.

Birgit was superb very knowledgeable…

Birgit was superb very knowledgeable and lots of fun brought the whole tour alive 😊

Reply from Salzburg Panorama Tours 2026-06-08

Thank you so much for your wonderful review! We're thrilled to hear that Birgit made your tour such a memorable experience. She is indeed very knowledgeable and passionate about what she does, and we're delighted that her enthusiasm helped bring the tour to life for you. We'll be sure to pass along your kind words to Birgit – feedback like yours truly makes our team's day! We hope to welcome you back on another tour in the future.

The tour was great

The tour was great. Our guide, Jose, was knowledgeable, entertaining, and fun. We learned a lot and had a great time.

Reply from Salzburg Panorama Tours 2026-06-09

Thank you so much for your wonderful review! We're delighted to hear that you had a great time and that Jose made the tour both informative and entertaining. We'll be sure to pass along your kind words to him. We truly appreciate your feedback and hope to welcome you again on another adventure in the future!

60th Birthday Celebration

I did this tour as part of a group of ten women to celebrate my mother’s 60th birthday. Myself and one other are in our twenties and the rest of the women are in their fifties and sixties and we all thoroughly enjoyed this tour and took part in all the singing even though we might not have been the best singers we still gave it our all and enjoyed ourselves, we did regret not printing out the lyrics for some of the songs. Simon was our tour guide and he was amazing, he told us so much information about the behind the scenes of the movie and he was a great storyteller. The company were very accommodating when I changed the time of our tour from the afternoon to the morning as only a few days before our booking I noticed the weather forecast was to be bad for the afternoon and it was no problem changing all ten in my group to the morning slot where we had fabulous weather which made the scenic views even more spectacular. I highly recommend doing this tour if you are a fan of the movie and even if you aren’t it’s still amazing to see the sights in the Austrian Lake District :)

Reply from Salzburg Panorama Tours 2026-06-09

Thank you so much for your wonderful review and for choosing our tour to celebrate your mother’s 60th birthday! It’s truly special to hear that your whole group – spanning different generations – had such a memorable time together and embraced the singing with so much enthusiasm. We’re especially pleased to hear that Simon made such a positive impression with his storytelling and behind-the-scenes knowledge. We’ll be sure to pass along your kind words to him. It’s also great to know that changing your tour time allowed you to enjoy the stunning scenery in perfect weather. We’re always happy to help when we can, and we’re delighted everything worked out so well for your group. And don’t worry about not being the best singers – having fun is what it’s all about! We hope to welcome you back to the Austrian Lake District again someday.

Guide was good

Guide was good. Slightly disappointed not to visit the main house. Explanation can get very confusing. Expected to see more actual locations but realised more was filmed in Hollywood than Austria. Too far just to go to the church and then rushed back onto the bus.

Reply from Salzburg Panorama Tours 2026-06-08

Thank you for taking the time to share your feedback. We’re pleased to hear that you found the guide good, but we’re sorry to learn that parts of the experience did not fully meet your expectations. The main house (Leopoldskron Palace) is privately owned and unfortunately not open to the public, which is why we are unable to include an interior visit on the tour. We understand that this can be disappointing and try to clarify this in advance whenever possible. Regarding the filming locations, it’s true that while many iconic outdoor scenes were filmed in and around Salzburg, a significant portion of the movie was produced in Hollywood studios. We aim to highlight the authentic local sites used in the film while also explaining this historical context, though we regret if any of the information felt confusing. We also appreciate your comments about the timing at the church. We strive to balance the schedule to include all key locations, but we understand that this may sometimes feel rushed. Thank you again for your honest feedback — it helps us continue improving our tours.

Great tour

Our tour guide (Simon) was very knowledgable and made the experience fun and interesting. Loved his entertainment on the bus and his humour. He really made the tour and we loved all the facts too!

Reply from Salzburg Panorama Tours 2026-06-09

Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed the tour with Simon and that his knowledge, humour, and entertainment on the bus helped make the experience fun and memorable. We’ll be sure to pass your comments on to him—he’ll be very pleased to know he made such a positive impression. It’s great to hear that you also enjoyed the facts and overall experience. We hope to welcome you again on another tour in the future.

Visiting this place was on my bucket…

Visiting this place was on my bucket list so already sold. We went with Panoramic Tours ... and the guide ..Mirror.. was fabulous and made the day

Reply from Salzburg Panorama Tours 2026-06-09

Thank you so much for your wonderful review! We're delighted to hear that visiting us was on your bucket list and that the experience lived up to your expectations. It's especially great to know that Mirror from Panoramic Tours made such a positive impact on your day with their fabulous guidance. We truly appreciate your kind words and hope to welcome you again in the future!

Eagle’s nest

Very prompt, good clear information and an excellent tour guide who made the trip worthwhile and interesting.

Reply from Salzburg Panorama Tours 2026-06-09

Thank you so much for your kind review! We're delighted to hear that you appreciated the prompt service, clear information, and especially the excellent guidance during the tour. It's wonderful to know that our guide made the trip both worthwhile and interesting. We hope to welcome you again on another adventure in the future!

Such a delightful tour

Such a delightful tour! Enjoyed hearing about the real Von Trapp family and the making of the Sound of Music! Our guide Kylie and driver Dragon were excellent!

Reply from Salzburg Panorama Tours 2026-06-09

Thank you for your wonderful review! We’re so glad you enjoyed the tour and appreciated learning more about the real Von Trapp family and the making of The Sound of Music. It’s great to hear that Kylie and Dragon made your experience even more enjoyable — we’ll be sure to pass along your kind words to them. We hope to welcome you again on another tour in the future!

You really need properly working AV screens

I really enjoyed going to the places of the movie and learning inside trivia about it and the real story. But I admit, I was most looking forward to singing the beloved songs with other fans. I already had to contend with my teenage sons who wanted nothing to do with any musicals or singing. (They sat in the bus behind me and my husband so that I could block out their negativity.) I found that I was surrounded by people who didn’t care to sing, and that was unfortunate but could have been helped with properly working AV screens. The screens had trouble from start to finish. Surprisingly, there was no attempt to even put the words of the songs on the screen. That would have helped people tremendously to join in in song. At the end the guide showed a video which I REALLY wanted to watch. The screen cut out so often, I only could only follow about 50% of the video. This was very frustrating. This tour was OK. I’m glad we went as I won’t be coming to Salzburg again any time soon. But it could have been SO MUCH BETTER.

Reply from Salzburg Panorama Tours 2026-06-08

Thank you for taking the time to share such detailed feedback. We're very happy to hear that you enjoyed visiting the filming locations and learning more about both the movie and the true story behind it. We're sorry to learn that the technical issues with the AV screens affected your experience. This is certainly not the standard we aim to provide, and we understand how frustrating it must have been, especially during the sing-along moments and the final video presentation. Your suggestion of displaying the song lyrics on the screens is a valuable one and something we will gladly pass on to our team for consideration. While participation in the singing is entirely up to each guest, we appreciate that sharing the songs with fellow fans is an important part of the experience for many visitors. Thank you again for your honest feedback. It helps us identify areas where we can improve, and we hope that despite the shortcomings, the memories of the beautiful locations and the stories behind them will stay with you for a long time. We wish you and your family all the best.

The Orginal Sound of Music tour jusk OK

My wife loved it but I think we were both disappointed overall in the experience. We spent way too much time on the bus and not a great amount of time for viewing / taking pictures. Our tour guide was good but really did not enjoy it overall but some of the history was good to know / hear. Honestly, more music and fun would help this tour be much better. Our friends went on a Taste of Salzburg tour and think they had a better experience with the Sound of Music than we did on the orginal tour.

Reply from Salzburg Panorama Tours 2026-06-08

Thank you for taking the time to share your feedback. We’re sorry to hear that the overall experience did not fully meet your expectations. Our tour follows the original filming locations, which means some travel by bus is necessary to reach the different sites around Salzburg and the surrounding region. We understand that the balance between driving time and sightseeing may not suit every guest, and we appreciate your perspective. We’re pleased to hear that you found the historical information valuable and that you enjoyed your guide’s presentation. We also appreciate your suggestion about including more music and fun throughout the tour. Feedback like yours helps us continue to improve the experience for future guests. Thank you again for joining us, and we wish you all the best on your future travels.

April & Alex are great!

April was so friendly and engaging. She also told us a ton of interesting facts and information about not only the movie but Salzburg in general. She made the whole trip very enjoyable.

Reply from Salzburg Panorama Tours 2026-06-09

Thank you very much for your kind feedback! We’re delighted to hear that April made your experience so enjoyable and engaging. It’s great that she was able to share interesting insights not only about the movie but also about Salzburg itself. We truly appreciate you taking the time to share your thoughts and hope to welcome you again on another tour in the future!

SO MUCH FUN!

The Sound of Music tour was delightful and a highlight of our trip! If you love the movie and you’re in Salzburg, DO NOT miss this tour! Thank you Kylie for an unforgettable experience!!!

Reply from Salzburg Panorama Tours 2026-06-05

Thank you so much for your wonderful review! We are thrilled to hear that the Sound of Music tour was a highlight of your trip to Salzburg. It means a lot to us that you enjoyed the experience and that Kylie helped make it so memorable. We will be sure to pass along your kind words to her. Thank you for joining us, and we hope to welcome you back to Salzburg again someday!

Great tour, no driving

Nice Clean buses. Very organized. Beautiful trip to Hallstatt. We returned to starting point to get on another bus for a sound of music tour. The gentleman who did the sound of music tour in the bus was very enthusiastic and got everybody on the bus singing and having a great time. I sent a few emails to customer service and the person responded immediately with great information as follow up to my questions.

Reply from Salzburg Panorama Tours 2026-06-05

Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the cleanliness of our buses, the organization of the tour, and the beautiful trip to Hallstatt. It's especially great to know that you also joined our Sound of Music Tour and had such a fun experience. Our guide will be thrilled to hear that his enthusiasm helped create such a memorable and enjoyable atmosphere for everyone on board. We're also pleased that our customer service team was able to assist you promptly and provide helpful information throughout your planning process. Delivering excellent service both on and off the bus is something we truly value. Thank you for choosing to travel with us. We hope to welcome you back to Salzburg again soon!

Best tour ever

Dragon got us to all the points of the tour safely & Kylie was full of knowledge & very entertaining. Most enjoyable and memorable.

Reply from Salzburg Panorama Tours 2026-06-05

Thank you for your wonderful review! We're delighted to hear that Dragon got you safely to all the tour highlights and that Kylie’s knowledge and entertaining style made the experience so enjoyable. It’s great to know that the tour was both memorable and fun for you. We truly appreciate your kind words and hope to welcome you on another adventure soon!

Do not book tours with Panorama tours. They have deceptive practices.

We booked the Sound of Music tour directly through Panorama Tours’ official website, expecting the experience advertised. However, on the day of the tour we were placed on an unmarked bus operated by a different company. At the same time, other groups were boarding Panorama‑branded buses, which made the substitution very noticeable. The bus and overall experience provided by the outside operator were not at the same standard as what Panorama promotes or what other customers received that day. At no point during booking or check‑in were we informed that our tour would be subcontracted or that the quality might differ. The inconsistency in service created a disappointing experience. Travelers booking directly with Panorama should be aware that they may not actually receive a Panorama‑operated tour.

Reply from Salzburg Panorama Tours 2026-06-05

Dear Guest, Thank you for taking the time to share your feedback. We would like to clarify a few important points regarding your review. First and foremost, Salzburg Panorama Tours has never used subcontractors or external tour operators in our more than 70-year company history. The two guides who accompanied the tours you participated in were both employees of Salzburg Panorama Tours, and this can be verified at any time through our personnel and operational records. Regarding the vehicle used for your tour, we would like to explain that due to the exceptionally high demand for our tours, it is not always possible to operate exclusively with Panorama-branded buses. For this reason, we occasionally use additional vehicles that may not carry our branding. However, the operating company remains Salzburg Panorama Tours at all times, and all tours are conducted under our management, with our guides and according to our quality standards. We regret that the appearance of the vehicle led to the impression that your tour had been subcontracted. However, this was not the case. While the exterior branding of a vehicle may vary, the service, operation, and responsibility for the tour remain entirely with Salzburg Panorama Tours. We are sorry to hear that your experience did not meet your expectations and appreciate your feedback, which helps us continue to improve our communication with our guests. Kind regards, Salzburg Panorama Tours

The booking process was very easy

The booking process was very easy, and you could book for the next day which other companies you couldn't. The tour was very good our tour guide was brilliant very knowledgable, very funny and very friendly.

Reply from Salzburg Panorama Tours 2026-06-05

Thank you so much for your wonderful review! We’re delighted to hear that you found the booking process easy and convenient, especially the option to book for the next day. It’s also fantastic to know that you enjoyed the tour and that your guide made such a positive impression. We’ll be sure to pass on your kind words about their knowledge, humor, and friendliness. Thank you for choosing us, and we hope to welcome you on another tour in the future!

The tour guide was knowledgeable and…

The tour guide was knowledgeable and very funny. He was good at timing the stops and giving us both information and time to just enjoy the sites.

Reply from Salzburg Panorama Tours 2026-06-05

Thank you for your kind words! We're delighted to hear that you enjoyed the tour. It's great to know that our guide's knowledge, humor, and well-balanced pacing helped make the experience both informative and enjoyable. We appreciate your feedback and hope to welcome you on another tour in the future!

Very well organised

Very well organised, great way to see the whole Sound of Music experience

Reply from Salzburg Panorama Tours 2026-06-05

"Thank you for your wonderful review! We're delighted to hear that you found the tour very well organized and that it provided a great way to experience the entire Sound of Music story. We appreciate your feedback and hope to welcome you again on another adventure in Salzburg!"

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