We offer a really easy, low-cost way to ship packages from anywhere, to anywhere in the world. Just add your package details into our shipping calculator to get a price!Choose to have your package picked up, or book a Drop Off service.By booking a courier online and printing the shipping labels at home, you can enjoy discounted rates with global couriers like DHL, FedEx, USPS and more! Add protection cover to those valuable shipments and use our handy tracking tool to follow the package to its delivery. Simple!
Is Parcel Monkey USA legit?
Parcel Monkey USA (parcelmonkey.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 72% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers consistently praise the exceptionally competitive prices and the straightforward process for booking both domestic and international shipments. Consumers find the platform very convenient to use when comparing carrier rates, managing paperwork, and generating necessary mailing labels quickly. People frequently mention that the service saves them a lot of money compared to going directly through major courier providers.
Though some customers encountered unexpected shipping delays, packages still eventually reached their final destinations safely. A few reviewers also experienced occasional tracking issues or minor frustrations regarding delivery times with specific courier partners. People noted that customer support could sometimes be improved when dealing with these uncommon logistical snags.
Auto-generated from all reviews of this business. For reference only.
They covered up my "Return" label, causing double taxation.
I sent an item from the US to Canada with clear "Return" instructions. Instead of following them, the service slapped their own label directly over my original one, changing the status to "Merchandise" without my consent. Because of this negligence, Canadian customs treated the package as a new commercial import, forcing me to pay taxes and fees on a return that had already been processed. Their incompetence cost me money due to a completely avoidable documentation error.
Thank you, Daniel, for your wonderful review! We're thrilled to hear that everything went excellently, just as you've come to expect from us. Your continued trust and support mean a great deal to us, and we're delighted to know we've consistently provided you with a positive shipping experience.
Best regards,
The Parcel Monkey Team
On this occasion your service was awful. You could not resolve the problem with my parcel that was due for collection on the 16th May, but not collected. Despite several messages to you, you could never issue a refund nor tell me whether or when my parcel would be collected.
In the end I had to contact the courier directly to try to resolve the problem myself.
Even as I write this there has been no communication from you with any update Shocking service
Quick , easy to navigate and complete international paperwork. Price was so much cheaper than using the big carriers.
Delivered in 4 days to Lithuania!
Reply from Parcel Monkey USA2026-07-01
Thank you, Pamlea, for your fantastic review! We're thrilled to hear that you found our service quick, easy to navigate, and that completing the international paperwork was straightforward. It's wonderful to know you saved money compared to booking directly with the major carriers and that your shipment reached Lithuania in just four days. We truly appreciate your feedback and look forward to helping you with your future shipping needs.
Best regards,
The Parcel Monkey Team
Thank you for your feedback! We're delighted to hear that your shipment was delivered safely. We appreciate you taking the time to share your experience, and we're glad we could help make your delivery a success. We look forward to assisting you with your future shipping needs!
Thank you! 🙏
Best regards,
The Parcel Monkey Team
Whole process was fast and easy and delivery was fast.
Entering information was fast and easy. The whole process was easy and delivery to the recipient was fast.
Reply from Parcel Monkey USA2026-06-04
Thank you for your wonderful feedback! We're delighted to hear that you found the booking process fast and easy, and that your shipment was delivered quickly to the recipient. Providing a simple and efficient shipping experience is what we strive for, so it's great to know we met your expectations. We appreciate your support and look forward to assisting you with your future shipping needs!
Thank you! 🙏
Best regards,
The Parcel Monkey Team
Incredible shipping service! shows the most economical options, and used this for international shipping to EU and Asian countries! 10/10 would recommend them! So far all 5 packages arrived very quickly, just have to remember to print customs forms and include all paperwork on the package. Very trusted service and deserving of all 5 stars!
Reply from Parcel Monkey USA2026-06-04
Thank you for your fantastic review! We're thrilled to hear that you've had such a positive experience using Parcel Monkey for your international shipments to Europe and Asia. It's great to know that your packages arrived quickly and that you found our service reliable and cost-effective. Your recommendation and kind words mean a lot to us, and we're honored to have earned your trust. Thank you for choosing Parcel Monkey, and we look forward to helping with many more successful shipments in the future!
Thank you! 🙏
Best regards,
The Parcel Monkey Team
3 for 4 of packages sent successfully via Parcel Monkey
I have now sent 4 packages via Parcel Monkey. 3 of those 4 arrived safely. The one that didn't was utterly destroyed in transit and, even though insured, it was a battle getting any restitution. Their insurance company was a nightmare. I eventually got 50% of what it was worth but it took nearly 3 months. The 3 other packages arrived safely with only one getting delayed an additional week. The damaged one went through Newark. The others didn't. I figure that contributed to the destruction problem. Take pictures of your packages inside and out before you ship.
Reply from Parcel Monkey USA2026-06-04
Thank you for your feedback and for sharing your experience in detail. We're glad to hear that three of your four shipments arrived safely, though we're very sorry to learn about the damaged package and the difficulties you faced with the insurance claim process. We also appreciate your patience while that was being resolved and your helpful advice about documenting parcels before shipping. Your comments are valuable and will be shared with the relevant teams for review. We truly appreciate your continued use of Parcel Monkey and your trust in our service.
Thank you! 🙏
Best regards,
The Parcel Monkey Team
Thank you for your feedback! We're pleased to hear that your package arrived promptly. We appreciate you taking the time to share your experience, and we're glad we could provide a smooth and timely delivery service. We look forward to helping you with your future shipping needs!
Thank you! 🙏
Best regards,
The Parcel Monkey Team
Thank you for your feedback! We're glad to hear you found our service easy to use and at a great price. It’s always our goal to make shipping simple, affordable, and hassle-free. We truly appreciate your support and look forward to helping you again with your future shipments!
Thank you! 🙏
Best regards,
The Parcel Monkey Team
shows all options when deciding which service to use and the cost of each, once you choose, label can be printed at home and just drop off. Arrives when stated. Love this service
Reply from Parcel Monkey USA2026-06-04
Thank you for your wonderful feedback! We're delighted to hear that you found our platform helpful in comparing shipping options and costs, and that the booking and label process worked smoothly for you. It's great to know your parcel arrived as expected and that you're enjoying the service. We truly appreciate your support and look forward to assisting you again with your future shipments!
Thank you! 🙏
Best regards,
The Parcel Monkey Team
This is my 3rd purchase with parcelmonkey and probably the worst, from start to finish. I didn't get the declaration form until the day of the pick up. Customer service is horrific and takes so long, which is concerning if youre on a time crunch. Then there was how long it took to arrive. It got picked up may 5th, just got delivered to it's destination May 29th. The shipping i paid for was for 5-12 days. I understand it can be the courrier and customs but ive never had so much trouble with reaching out to someone. With both parcel money and UPS i had no idea where the package was the entire time which was frustrating. So yes, I was very unhappy, but alas, grateful the package arrived. We will see if everything made it in one piece later today.
Reply from Parcel Monkey USA2026-06-04
Thank you for taking the time to share your experience, and we're really sorry to hear that this shipment didn’t meet your expectations. We understand how frustrating it must have been to deal with delays, late access to the declaration form, and difficulty reaching support—especially when you were working within a specific delivery timeframe. We also understand how concerning it is not having clear visibility during transit.
We appreciate your continued use of Parcel Monkey and are glad the package has arrived, though we understand your concerns about the journey. Your feedback is important and will be shared with the relevant teams for review, particularly around communication and tracking visibility.
We truly value your trust in us and hope future shipments will provide a smoother and more reliable experience.
Thank you! 🙏
Best regards,
The Parcel Monkey Team
Thank you for your great feedback! We're glad to hear you were happy with our competitive pricing and speedy service. It's always our goal to provide both value and efficiency for every shipment. We truly appreciate your support and look forward to assisting you again with your future shipping needs!
Thank you! 🙏
Best regards,
The Parcel Monkey Team
Thank you for your feedback! We're glad to hear you were happy with our fast service. We truly appreciate your support and look forward to assisting you again with your future shipping needs!
Thank you! 🙏
Best regards,
The Parcel Monkey Team
Thank you for your feedback! We're glad to hear your shipment was delivered on time and without any damage. We truly appreciate your support and are happy we could provide a smooth and reliable service. We look forward to assisting you again with your future shipping needs!
Thank you! 🙏
Best regards,
The Parcel Monkey Team
Parcel monkey was amazing at first glance. I got an amazing rate using ups ground for a canvas painting being returned. Initial price was somewhere around 50 dollars. I was ecstatic!
To my surprise 2 weeks later I have a transaction listed to my checking for 107.55. Parcel monkey explained my dimensions were incorrect. I measured multiple times and weighed w scale. Even if I was off a smidge w dimensions I don’t see how that constitutes 107 dollar fee, plus the 50 dollar initial charge. I went back and forth w communicating w parcel monkey and they explained ups will be in touch asap to explain.
It’s now been about 2 weeks and I continuously messaged PM to see the current status, yet no reply. After 3 additional messages sent to continue checking status (all going unanswered) I simply disputed the additional charge privately through my own banking institution.
Reply from Parcel Monkey USA2026-06-04
Thank you for sharing your experience, and we're truly sorry for the frustration this situation has caused. We understand how disappointing it must have been to receive an unexpected additional charge after your initial booking, especially when you had carefully measured and weighed your parcel.
Carrier adjustments can sometimes occur when UPS performs a re-measurement during processing, which may result in updated billing if they record different dimensions or volumetric weight. That said, we completely understand your concern regarding the size of the adjustment and the lack of clarity around it.
We’re also very sorry to hear about the delays in communication you experienced while trying to follow up. That is not the level of responsiveness we aim to provide, and your feedback will be raised internally for review.
As the charge is carrier-driven, we are limited in what can be reversed without their verification, but cases like this are typically reviewed using their audit data and proof of measurement. If the dispute is still ongoing or if you need further clarification, we strongly recommend continuing through support so we can re-check the carrier’s adjustment details for you.
We appreciate you bringing this to our attention and are sorry again that your experience fell short of expectations.
Thank you! 🙏
Best regards,
The Parcel Monkey Team
The package was not sorted properly and there were multiple delays. What is the point of paying for an express service and the package gets delivered so late?!
Reply from Parcel Monkey USA2026-06-04
Thank you for your feedback, and we're sorry to hear about the delays you experienced with your express shipment. We understand how frustrating it is when a time-sensitive service does not meet expectations, especially when delays occur during sorting or transit.
While carrier handling and operational issues can sometimes impact delivery times, we completely understand your disappointment with the outcome of this shipment. Your feedback has been noted and will be shared with the relevant teams for review.
We appreciate you bringing this to our attention and thank you for using Parcel Monkey.
Thank you! 🙏
Best regards,
The Parcel Monkey Team
Thank you for your feedback! We're glad to hear that you found the process quick and easy, and that your drop-off went smoothly. We really appreciate your support and look forward to helping you again with your future shipping needs!
Thank you! 🙏
Best regards,
The Parcel Monkey Team
It was super easy and the package arrived before the expected date!
Reply from Parcel Monkey USA2026-06-04
Thank you for your wonderful feedback! We're delighted to hear that you found the process super easy and that your package arrived earlier than expected. Providing a smooth and reliable shipping experience is exactly what we aim for. We truly appreciate your support and look forward to assisting you again with your future shipments!
Thank you! 🙏
Best regards,
The Parcel Monkey Team
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