Friendly and helpful customer support advisors.pcsalesonline guarantee to support customers through the software installation and activation process.
Written by the business, not verified by us.PC Sales Online (pcsalesonline.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 88% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the responsive online chat and exceptionally helpful staff who patiently guide buyers step-by-step through difficult software installations and downloads. People consistently appreciate the extremely quick response times and highly efficient technical support when resolving any unexpected activation or download problems. However, some reviewers were not happy with activation keys occasionally showing errors or requiring extra phone authorization due to strict licensing limitations. Consumers additionally noted that certain software keys may trigger error messages, or that purchased licenses cannot be transferred easily to new computers without buying fresh copies.
Auto-generated from all reviews of this business. For reference only.As a senior volunteer helping a senior with a software purchase we were confused with the installation process. Finally chatted with Garry and he was trying so hard to help us. Sending a screenshot was not working, the telephone support was a bust but got Garry back and he was able to activate it on his end. Everything is finally working, just because of the support help. Highly recommend getting MS software from this place.
I was a little skeptical at first as I have never bought something like this online...but it works as described. Had a minor hiccup with activation but within minutes had it resolved via the virtual chat. Great support and product as I got the Office Home & Student 2021
STAFF WAS RESPONSIVE AND SOLVED MY LICENSING ISSUES. THANK YOU!
Kathleen is a Star! The live agent chat is what did it for me. I was completely lost and she took almost an hour helping me get this activated on my computer. Really great!
After the purchase and installation of my software, I ran into a problem with the activation. They responded very quickly to my request and resolved the issue fast!
They had great prices for the Office 2021 Professional version I needed for my new PC. During the product key registration, I had a note from Microsoft that I had to call to activate. I was able to take the codes that MS gave me and using the 'chat' feature on PSSales Online, they were able to get it authorized and then I could use the product successfully. We have used this site/service several times before and have always had a good experience.
When you have an issue, they are quick to get it fixed. Great customer service.
I purchased Office 2019 Home & Student in December. Upon downloading it and entering the product key, it worked great for about 6 weeks. Then it abruptly locked. I emailed PC Sales Online, and they were able to help me get it going again. They were good about answering my emails promptly and sending me screenshots so I'd know what to do.
When I ran into an issue with my order, customer service reached back out to me the next business day, performed the fix on my behalf (I did try and resolve with their instructions on my own but was unsuccessful), and got my product working. I couldn't ask for better service after 1 inquiry.
The after sale service was great.
bought office software at a great price from them but I had to reset my computer and start with a fresh windows install and microsoft doesn't provide the download or support to the software anymore grrr. the support chat at pc sales online was able to assist me so quickly and seemlessly, I have it working again. These guys are the best place for software and 110% legit!
Excellent support as always with these people, They take the time to fix any problems we have with very fast response time
I love the great prices. The software works great but was a little difficult to register due to some confusion in the registering process. Maybe some clarification would help. But the customer service was excellent. Thanks
The tech made it so easy to fix my problem. He was helpful and professional. great after service support. Thank you Garry
Queenie, Was the Tech Support person that assisted me in correcting my problems that I was having. She was patient and knew the reasons of why I could not get my Windows 10 PRO working properly. She is truly Wonderful! I Thank her very much! PC Sales Online is a Caring Company with a helpful Staff! FIVE Stars *****
Highly recommended! Top notch customer service! I had problems with my windows activation, I emailed for help after hours on Christmas eve. I didn't expect any response during the holiday, so I didn't check until late on Christmas day. Little did I know, there had been an immediate response the night before. So, I followed the suggestion they had given. Again it was after hours, and I responded again, saying that these measures didn't work. almost immediately, there was a reply asking for some info. I sent that info, and within minutes I got another reply, letting me know that the issue had been resolved. If I had been more alert to my email, the problem would have been fixed RIGHT AWAY, they were on top of their game, more so than any business I've ever dealt with. I wasn't expecting customer service to actually answer me after hours on holiday evenings, but they were so very involved with my issue that it was solved quickly!!! THANK YOU! You guys are great!!!
Had an issue with the activation code. Contacted on line support and Lee got me going in short order. Thanks.
The online tech support was great. He was patient and made sure everything was working properly before we ended our session.
When we had a problem getting the product to load properly, they immediately went to work fixing it, and within minutes, we were set to go.
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