Friendly and helpful customer support advisors.pcsalesonline guarantee to support customers through the software installation and activation process.
Written by the business, not verified by us.
Is PC Sales Online legit?
PC Sales Online (pcsalesonline.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 88% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the responsive online chat and exceptionally helpful staff who patiently guide buyers step-by-step through difficult software installations and downloads. People consistently appreciate the extremely quick response times and highly efficient technical support when resolving any unexpected activation or download problems.
However, some reviewers were not happy with activation keys occasionally showing errors or requiring extra phone authorization due to strict licensing limitations. Consumers additionally noted that certain software keys may trigger error messages, or that purchased licenses cannot be transferred easily to new computers without buying fresh copies.
Auto-generated from all reviews of this business. For reference only.
Bought MS Office, and the activation key said is was in use too many times.
Started a chat with the web agent. I could either call MS myself, or she'd do it for me (with the activation code from the "call" prompt). Didn't feel like doing it myself, so she called, activated it, and asked me to go back and activate online, and it should work. AND IT DID.
The entire chat took about 30 seconds, and now I've upgraded from Office Student 2007 to Office Professional 2021. My kids are very pleased.
J
Jason · 3 reviews · Experienced 2025-12-16 ·
★★★★★
My issue was handled quickly
My issue was handled quickly. Was even able to do it over the Chat feature.
I had a problem activating my purchase. When I submitted a ticket, the response was rapid and effective, and the support person went above and beyond to resolve the problem.
W
Wayne Savage · 2 reviews · Experienced 2025-12-13 ·
★★★★★
Easy to download and activate
Easy to download and activate. Activated through Microsoft website no issues.
C
Carmen · 2 reviews · Experienced 2025-12-11 ·
★★★★★
Customer Service
Kathleen was great. She walked me step by step and helped me to activate. She did not give up and was most helpful.
M
Michael JohnsonUnited States · 4 reviews · Experienced 2025-12-09 ·
★★★★★
My friend and I purchased software
My friend and I purchased software. We had trouble loading it, and called for help. Lee walked us through the process. Everything went smoothly. He was friendly and very knowledgeable. I would definitely purchase from PCSALESONLINE.COM again.
Mike J and Debbie B.
B
Bill J. · 1 review · Experienced 2025-12-04 ·
★★★★★
I had a problem registering a Microsoft…
I had a problem registering a Microsoft product. I contacted the support team. They solved my problem in a very time. Bill J. Milford, MA
A
Anil DES · 3 reviews · Experienced 2025-12-02 ·
★★★★★
Excellent Customer Experience
Excellent Customer Experience. The product was bought in 2023. Had an issue with reinstalling. What a prompt service I received!!! Excellent Thank you
Unfortunately after reading review I thought that is honest company. That was wrong. I’d paid for Windows 10 Pro and thought that I will get a normal legal software. Instead of that I got link to Microsoft download website to make a media creator by myself and illegal key. That’s I can do by myself without paying a penny to cheaters. After download Windows 10 and provide key my Windows download and got message from Microsoft that key is illegal and buy a new legal key. Shame for PC On Line. For a few bucks from a good company they turn to a scammers and fraud. Stay away don’t trust them.
Reply from PC Sales Online2026-07-20
Thank you for your message.
To clarify: the software itself is owned by Microsoft, and yes, you can download the installer for free directly from their website. However, what you purchased from us is the official activation license key required to legally activate and use the full version of the software.
This license key cannot be obtained for free from Microsoft. Without a valid key, the software remains in trial mode or will not activate properly. The key we provided grants you the legal right to use the product beyond any trial limitations.
We guarantee a 100% activation rate for our keys. If you're encountering any issues activating with the key we sent, please reply with your order number and the exact error message you're seeing. We'll assist you right away to ensure successful activation.
We're here to help resolve this for you quickly.
M
Marcellius · 1 review · Experienced 2025-11-29 ·
★★★★★
Star
Star, the representative was the best in customer service I have ever experienced. Seriously get them a raise as soon as possible
M
Mary Henry Kreuz · 1 review · Experienced 2025-11-25 ·
★★★★★
MS Office software thru PC Sales is Legit.
Purchasing MS Office software thru PC Sales is legit. Tech support assisted with software activation. Great service at a nice price.
R
Ron Daniels · 11 reviews · Experienced 2025-11-21 ·
★★★★★
Star was so wonderful to communicate…
Star was so wonderful to communicate with. I needed help to install Office. Star went above expectations with her skills and mannerism. It was indeed a pleasure to get her on the phone. Hang on to this young lady. She's priceless. Thank you.
D
Diane Johnson · 10 reviews · Experienced 2025-11-19 ·
★★★★★
Excellent customer support on Chat
Excellent customer support on Chat. One of the best I've ever dealt with. They responded quickly and Sarah worked patiently with me. She was easy to understand and gave me alternative options when I was unable to execute some instructions.
D
Don Schmelter · 1 review · Experienced 2025-11-18 ·
★★★★★
timely responses to my issue
D
Don · 3 reviews · Experienced 2025-11-10 ·
★★★★★
Upgraded from windows home to windows…
Upgraded from windows home to windows pro
Excellent service and customer service. No problems, great service, thanks
Bought software for a family members computer and finally got there to install it. Something went wrong, or I did something wrong most likely and decided to use the chat feature on PC Sales Online. This is the second time I used it with great success the first time.
Got Alexander and I have to tell you...he was super! Walked me through everything I needed to do with a patience I was surprised with, even had to reboot and got him back within seconds! He solved the problem for us and all I can say, and I am normally skeptical of online software sales, but PC Sales Online...top notch, their prices are good, they stand behind what they sell and their tech support is second to none.
I had a HD crash and accessed my account info from their own site. The agent said he couldn't find it and that was end of discussion. Crap customer service. I paid for the software and get no help. You decide if you want this kind of "help."
G
G Anderson · 10 reviews · Experienced 2025-10-29 ·
★★★★★
Affordable and Safe PC Software
I have been using software from PCSalesOnline.com for over five years, and I have had excellent service and product experience every time. I have used office and windows software from PCSalesOnline for my personal computers, as well as for family members' computers. It is the safest and easiest way to keep my computers up to date, and if I ever need help with an install, PCSalesOnline Customer Service agents are absolutely professional and experienced. I recommend PCSalesOnline to my friends and family because they are the best. Give them a try.
Trace HunterUnited States · 2 reviews · Experienced 2025-10-30 ·
★★★★★
Had Star help me with my problem…
Had Star help me with my problem through a chat box today, polite, very kind and very, very easy to chat with. She helped me solve the problem straightaway and I will tell you, having a tech support person like Star is one easy reason I will come back to purchase more and let others know as well.
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