Friendly and helpful customer support advisors.pcsalesonline guarantee to support customers through the software installation and activation process.
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Is PC Sales Online legit?
PC Sales Online (pcsalesonline.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 88% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the responsive online chat and exceptionally helpful staff who patiently guide buyers step-by-step through difficult software installations and downloads. People consistently appreciate the extremely quick response times and highly efficient technical support when resolving any unexpected activation or download problems.
However, some reviewers were not happy with activation keys occasionally showing errors or requiring extra phone authorization due to strict licensing limitations. Consumers additionally noted that certain software keys may trigger error messages, or that purchased licenses cannot be transferred easily to new computers without buying fresh copies.
Auto-generated from all reviews of this business. For reference only.
Saved from Microsoft Support from Hell by PC Sales OnLine Chat Agent Kathleen
Saved from Microsoft Support from Hell by PC Sales OnLine Chat Agent Kathleen
I upgraded hardware on my computer and Microsoft invalidated my Windows 10 licence as a result. I went in circles with Microsoft's so-called on-line help for five days and got absolutely nowhere. They kept telling me to go buy another copy of Windows. Plus, it was IMPOSSIBLE to find a chat window where I could talk with a live person. At one point I managed to get into a help chat (I have no idea how) and the person checked some things on my computer and then restarted it. After the computer restarted, I was never able to get back into a Microsoft chat window again, despite trying for four days. I just kept being sent around and around in loops to useless web pages that did nothing more than send me to other useless web pages before telling me that I needed to buy another copy of Windows.
I finally gave up and bought Windows 11 from PC Sales Online and installed it. Then THAT wouldn't activate because it said that the licence had been used previously. I tried again with Microsoft for an hour and just went round and round in the same useless circles I'd been going in for a week. I then went back to the PC Sales Online website and found a support chat window. I opened the chat and talked with Kathleen. Within ten minutes she had walked me through a phone activation which has successfully activated Windows 11 for me.
I've been working in IT since 1972. I have worked in IT support for large installations and have worked on IT help desks. I've been using Windows since version 3.1, so I have considerable experience in IT and with Windows. This is the most ridiculous and horrible IT support experience I have ever had in my life. Microsoft has completely lost the plot.
Thanks so much to PC Sales Online for their wonderful help and for Kathleen's quick assistance. This is the kind of support I would have expected from Microsoft, but it sure isn't what I got. After about five full days of going around in circles with Microsoft and not even being able to contact anyone live who could help me, Kathleen was able to sort everything out quickly and efficiently. I'm grateful to her for preserving what little was left of my sanity after my encounter with Microsoft.
I bought Microsoft Office 2021 download and product key. When I attempted to activate, Microsoft sent me a message that it could not be activated with that key, as it had been used too many times!!! RED FLAG.
Microsoft did give me a workaround by typing in about 50+ characters twice into a specific form so I finally got it activated after another 45 minutes of hassle.
The activation keys worked for my Office 2021 license. When I switched to a new laptop, I reached out to the support and they were generous enough to hand out a new activation key as I hadn't used the previous license due to laptop issues.
Garry was extremely patient while navigating through roadblocks in downloading my purchase. My laptop went in for repair and when I got it back this download was no longer on it. He was able to find my previous purchase and assist me until it was all downloaded and working. Thank you!
Got a copy of Office 21 Home/Student for my daughter, was an easy process on site, and when I hit an activation error. The online support chat fixed the issue quickly and got it sorted. Have picked up a few things here, and will continue to do so. Highly recommend if looking for a discounted software solution this is your spot!
I had purchased the Product Keys for Microsoft office last April and activated it on my new laptop. Used the Office suite for a while but then didn't use the laptop for a time. When I got back to it, Excel and Word would not work as it was "inactivated" for some reason. Chatted online with support and they were able to resolve in 5 minutes. Great service!
I bought one product key of windows 10 here, and after installation, I had a problem of activation. I contacted the customer service, and I received immediate response from the customer service. It worked well.
I purchased Microsoft Office tonight and had some issues with installation. I chatted with Angel, who was was amazing. She got me going, & I am very pleased. Whoever owns this company does an outstanding job of training and providing outstanding customer service. Rick from Colorado
Just purchased a single user license of Office 2021(digital). Good price and the purchase process was easy. I literally got my software link and licenses within a minute of the approved purchase.
Installation had a glitch where it didn't recognize the product key so a big kudo to Queenie on the 24/7 chat line who corrected the registration problem within a minute and I was fully onboard. I'm very pleased and impressed! :)
Listen if you are someone who is stuck and don't know what to do contact these guys. I had an IT Tech named Jae help me activate my windows, and I gave her full Remote Access to my computer to fix it. At first yes I was hesitant but I seen as she fixed the problem and I got to watch them do the whole thing (which reinsured nothing fishy was going on). It was amazing customer service and really cool to see them work their magic!!! Thank you so much for helping and calling Microsoft to install Windows Jae! 10/5 STARS!?!?!
If I could give zero stars, I would. This organization is a scam, although I recognize that some people willingly engage in the scam to save a few dollars. I mistakenly thought they were an honest company who had gathered up Microsoft licenses for an older program (Office Home and Student 2020 as opposed to the recently released 2024 version) and were reselling them. I was also led astray by a positive rating on Trust Pilot. Only afterwards did I read the actual reviews on Trust Pilot and realize the company sells invalid licenses and then produces a workaround to get you to have an illegitimately obtained product.
I also recognize that in answering any negative reviews on Trust Pilot, the company always says the fault is the buyer's for not contacting them. Well, I did repeatedly. Here is what I finally wrote to them at the end when they begrudgingly offered a partial refund of my $30.
"This is outrageous. Instead of having your website indicate you no longer have the product I ordered, you sent me a substitute I did not know about and had no ability to refuse. You then gave me a nonfunctional key code and only when I attempted to use it unsuccessfully did I find out that it was a license for a company or organization that had already used all of the capacity for that key. When I “chatted” with your agent, she suggested a workaround that would leave me not only with a functioning product I didn’t want but also that would always be unlicensed per Microsoft rules."
"After following her subsequent suggestion to contact the support team (which I only did after questioning whether this was a dead end tactic on her part that would only delay any resolution), you now want me to bear the burden of processing fees that should never have been my obligation to start with."
"Send me a full refund now. The $6 you are attempting to save your scam of a company is not going to be worth the trouble I will cause in reviews and reports to the consumer fraud protection bureau. You should be ashamed."
Since sending this reply to their offer of an 80 percent refund -- again for a product I did not order and did not want -- there has been dead silence. I will have to protest this charge with my credit card company, put a full report on Trust Pilot (which I'm doing now), and report them to the Consumer Financial Protection Bureau. They are a complete rip-off and all buyers should avoid them.
Update: As I predicted, they wrote a response that tries to put me in the wrong. I posted this Trust Pilot review when I had heard nothing from them regarding my demand for a full refund. Only by posting this review did they decide they needed to give me my money back before I made more trouble. Look, if you don't care if you have a real license and if the difference between paying $150 and $30 is that meaningful in your life (and I do understand it can be for many people), go ahead and do the deal. But just be aware they are not truthful in any regard, although apparently smart enough to give money back when they absolutely have to.
Reply from PC Sales Online2025-01-17
We deeply regret to hear about your experience and apologize for the frustration it has caused. At PC Sales Online, our goal is always to provide high-quality service and products that meet or exceed expectations, and it’s clear we fell short in your case.
Allow us to address your concerns:
Product Substitution: We understand that receiving a substitute product without explicit notice is frustrating. Substitutions are never intended to be deceptive but rather to minimize delays in access to software. That said, we acknowledge this process should be more transparent, and we are actively revising our communication and policies to ensure all customers are clearly informed in advance.
License Issues: Your feedback about the invalid license key and the proposed workaround is deeply concerning. We strive to deliver legitimate, functional products, and it is never our intention to provide anything that violates usage terms. If an issue arises with a key, our support team is instructed to assist promptly which they did by providing you with the activation steps.
Refund and Fees: According to our system the full refund has been provided and an email has been sent with the confirmation message. But you still decide to post a negative review.
While we understand your frustration, we respectfully assure you that we are not a scam operation. We are a legitimate business committed to improving our practices and ensuring customer satisfaction. Your feedback highlights areas where we must improve, and we sincerely thank you for bringing this to our attention.
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