Realible
Bought E-SIM and working as expected and promoted
About Pelago by Singapore Airlines
Data updated- Website
- pelago.com
- Category
- Travel & Vacation
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 292 reviews
- Replies to negative
- 0% (0/29)
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About this business
A travel experiences booking platform by Singapore Airlines.Pelago connects you to culture with the diverse range of activities across global cities. From travel essentials to iconic attractions and hiddens gems. Pelago has something for everyone. As part of the Singapore Airlines Group, it provides customers with service and quality that you can trust.
Written by the business, not verified by us.Is Pelago by Singapore Airlines legit?
Pelago by Singapore Airlines (pelago.com) has a 4.4 out of 5 rating on OK.one, based on 292 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Price, Product. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally streamlined booking process, noting that discovering special offers, making quick purchases, and receiving instant confirmations happen very smoothly. Consumers also highlight the highly competitive prices, great overall value, and wonderfully helpful staff members encountered during their travels and local tours. Some reviewers were not happy with unclear activity descriptions and confusing ticket options that ultimately caused unexpected extra financial expenses. A few other people also felt that certain booking procedures were rather cumbersome, mentioning specific problems regarding ticket validity upon arrival and particularly slow customer support replies.
Auto-generated from all reviews of this business. For reference only.What people say
Usablilty is good
Usablilty is good. Pricing can be better when compared to booking or trip.com
Easy and simple to use - very valuable option to use while traveling overseas
Easy to use service - simple and straightforward. The option of three days to choose from is also valuable. Overall a great experience and addition when travelling overseas
Excellent
Excellent itinerary, vehicle and guide
So easy to purchase and the app keeps…
So easy to purchase and the app keeps all vouchers easily accessible.
Reasonable price and prompt customer…
Reasonable price and prompt customer service to answer to queries
Fast and easy
Fast and easy. Will continue supporting this app
Great driver
Great driver Attentive and punctual
Easy to redeem Hinotori premium tickets…
Easy to redeem Hinotori premium tickets from Nagoya to Oaska namba. Trains ride is spacious and clean. Good value for money.
Good value
Easy to set up, worked well. Good value for money
I had an unknown last min cancellation…
I had an unknown last min cancellation without any reason which caused me to scramble and hurry to book outside the platform
Overall is good but I was facing…
Overall is good but I was facing difficulty when tried logging in one evening. It seems to be system error of some kind which preventing me from logging in (when I need most). Other days were fine.
Booking was smooth and seamless.
Booking was smooth and seamless. However not the cheapest booking site around
Impressive service!
Booking process was smooth. Entire user experience was pleasant. Reasonable price. Price for airport transfer was very good. Very reliable service. Will definitely use Pelago again.
There is no wet weather cancellation…
There is no wet weather cancellation option available. In countries where English is not well spoken, it is very hard to get the on site operator to do cancellation on their end in order for us as users to get the refund back from pelago.
Worked seamlessly
Best value eSIM I could find
Best value eSIM I could find, even before being able to use Singapore Airlines points. Have now purchased cards in Singapore, India, and Europe and had no issues anywhere. Always found a good telco. Also, reasonably easy to install.
While there’s variety in options…
While there’s variety in options, the prices are not the most competitive at times. However, in general this is a good place to start. I have used it a few times for various countries and it has been good so far.
Valid Tickets Rejected, No Assistance Provided tickets in advance for…
I purchased tickets in advance for SkyHelix Sentosa, but when I arrived and tried to use them, the scanner showed that they had already expired. I had no choice but to buy new tickets on the spot. I provided all the evidence, including the booking confirmation, proof of the replacement purchase, and a photo of the scanner showing the tickets as expired. Despite this, I never received any response from customer service. In fact, there appears to be no real customer support at all. Only an AI chatbot that is unable to resolve issues. This is unacceptable when customers are requesting assistance and refunds for legitimate problems.
The refund was very slow and it took a…
The refund was very slow and it took a month to refund back to my credit card even though the operator had cancelled my booking. However pelagic took a month more to refund back, unlike Get Your Guide refund within 3 days and can be last day cancelled due to weather especially if you go to NZ on June. Even klook is slightly better. Lastly they to use AI agent to do customer services support, which is a cheapo stupid AI agent as none of the questions the AI can answer and keep repeating wrong answers. In fact if possible pelagic do not even deserve one star. It is a bit shameful to know that it is from SIA, if not coz of Kris flyer miles I think I will not book from pelagic at all.
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