Founded in 1976, University of Phoenix became one of the first online universities designed for working adults. We offer a powerful combination of career guidance, personal support and flexible learning opportunities — all with options to help save time and money on your degree. Here, the best time for class is when it fits your schedule, so you can balance it all — work, family and school — by focusing on just one 5-to-6-week course at a time. You can discover the exciting and successful careers achieved by our alumni in our Alumni Podcast here: https://www.phoenix.edu/blog/alumni-chronicles/podcast.html And if you want to learn more about some of our most prestigious alumni, the UOPX Alumni Luminaries, go here: https://www.phoenix.edu/alumni/luminaries.html We are accredited by the Higher Learning Commission (hlcommission.org opens in new window), which validates the University and the quality of our academic programs. Our students learn career-relevant skills from our faculty — leaders working in business, technology, healthcare, education and more — who bring a hands-on perspective and practical knowledge to the classroom. Because we know your life doesn’t stop when the sun goes down, we offer personal support and resources by phone, chat or email to encourage your success as a student and beyond. And with so many ways of staying connected to an inspired community of students just like you — who understand what it takes to keep going and can motivate you along the way — you’re never alone. As a transfer-friendly University, we accept transfer credits from over 5,000+ schools; plus, we provide students with the opportunity to have relevant experiences — everything from life experience to past jobs — evaluated for potential credit to help our students get the college credits they deserve when going back to school. Your 24/7 classroom is open. Don't just take it from us, hear what our alumni have to say about their experience at University of Phoenix on the Degrees of Success podcast: https://www.phoenix.edu/blog/alumni-chronicles/podcast.html
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Is University of Phoenix legit?
University of Phoenix (phoenix.edu) has a 4.1 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Education & Training and its reputation is good. 79% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People really love the incredible flexibility of the online courses, which makes it remarkably easy to balance demanding full-time jobs and busy personal family schedules. Students frequently praise the exceptionally knowledgeable and supportive staff members who are always approachable, welcoming, and ready to help everyone succeed with their academic journey.
Some reviewers were not happy with the financial aid department, noting unexpected loan amount changes and inconsistent guidance from academic advisors. A few other people also felt that certain instructors lacked proper responsiveness or provided frustrating assignment guidelines and rigid grading policies.
Auto-generated from all reviews of this business. For reference only.
What people say
Dante DumasUnited States · 3 reviews · Experienced 2026-05-27 ·
★★★★★
Absolute worse
Although the professors are great. The financial aid system is the absolute worse. After calling multiple times to make sure my financial aid is correct and being told yes. Months later I receive emails that I will be purged from classes due to a balance. You will keep getting one excuse after another. "Oh its becasue you are taking 2 classes instead of one. Oh, its because its a different academic year." As a 4.0 student there is not any additional scholarship or anything. I work in higher education and I cant believe that this school that promotes being economically friendly does this to its students. The only reason it gets two stars is becasue the faculty are great.
Reply from University of Phoenix2026-05-28
Hi Dante, thank you for bringing this to our attention. We’d like to support you as soon as possible. Please email us at [email protected] with your contact information and any additional details, and we’ll get this to the appropriate department. Thank you.
-Allie, Community Manager
T
Terry HutchinsonUnited States · 1 review · Verified · Experienced 2026-05-22 ·
I am struggling with my own clinical placement and businesses are not wanting to enter into contracts with the university of phoenix so I can obtain my clinical experience
Reply from University of Phoenix2026-05-28
Hi Colette, we find this very concerning and we'd like to research this further. We've followed up with the department to look into this. In the meantime, if you'd like to share any additional details regarding this, please send us an email to [email protected]. Thank you.
-Leann, Community Manager
I was on hold forever and never got through to anyone.
Reply from University of Phoenix2026-05-28
Hello Xochitl, we're concerned by your comments and we'd like to offer support where we can. We've followed up with the department to contact you directly. If you'd like to share any additional details, please contact us at [email protected]. Thank you.
-Leann, Community Manager
When I reach out for academic support the faculty scheduled me for a time slot that we both did not agree on. Unfortunately I did not meet with faculty. I also experienced difficulties completely the assignments due to my feedback being given is PDF feedback versus the initial agreement they feedback would be provided in Word so that I could make revisions. Due to this I will have to retake the course. This is very disappointing considering my gpa is over a 3.8.
Reply from University of Phoenix2026-05-28
Hi Kimberly, we're disappointed to learn about your situation and we'd like to look into this further. We've contacted the department to review your situation and take the next steps accordingly. If you'd like to share any additional details, please do so at [email protected]. Thank you.
-Leann, Community Manager
The professors I had were so helpful and understanding. Especially the last three I had.
Jonathan RobimsonUnited States · 1 review · Experienced 2026-05-22 ·
★★★★★
These people don't care about Veterans
These people don't care about Veterans. They get their money and that's all they care about. It is a scheme to extract money from our benefits and not Veteran friendly. Finance department lies about disbursement of funds as well. Then they talk about systems. I work in systems and it doesn't work like that.
Reply from University of Phoenix2026-05-26
Hi Jonathan, we hear your concerns and take them seriously. Please email your contact information and any additional details to [email protected] so we can review this further.
-Allie, Community Manager
S
Stephanie McdougaldUnited States · 1 review · Experienced 2026-05-18 ·
★★★★★
I would give this school a 3
I would give this school a 3. My name is Stephanie Mcdougald and I just graduated. I had no ceremony just my certificate. Secondly the way they do the stipends is very unfair at times. They take their portion of what they are owed and will have the students waiting to get their money. Money that belongs to the student not the school. As a college student we all know those stipend checks help. Send me my money please. It does not belong to you. I started my bachelors here this month and I’m currently rethinking about leaving this university. Some things are just about principal. I hope your boss holds onto to your check until they feel like giving it to you!
Reply from University of Phoenix2026-05-22
Hi Stephanie, congratulations on graduating with your certificate program. We don't offer commencement ceremonies for certificate programs specifically. We're concerned by your comments and we'd like to escalate this to the department for review. If there's any additional details, please send them over to [email protected]. Thank you.
-Leann, Community Manager
My professor is exemplary with the knowledge and life examples that are provided in the course. The examples truly shed light on each chapter and assist with the learning and understanding of the course objectives.
Communication and accuracy during conversations with administration /counselors/entry specialists/ whatever other departments I had to go to were my biggest issues. On the website log in my any questions contact counselor was one person then he had minimal answers and would tell me I needed to talk to this person or that person. Other times I would have one conversation and call back, talk to someone else, and the notes from previous conversations would be wrong or inaccurate like being notified of an en-rollment or what clearly needed to be submitted for programs, or classes that were scheduled to begin but because of lack at attendees the class was cancelled. The other thing was I would get constant calls "just checking in". In one week I got a "check-in" call 3x. By the 3rd time I started to panic thinking something was wrong or I needed to do something else so it created a bit of stress which was not needed. I hope my experience with UOP is unique and if it weren't for the need and the cost of the program I would have dropped out of the course at the very beginning. I will say my main point of contact, Shelley, was very very helpful and knowledgeable. The instructors also were knowledgeable.
Reply from University of Phoenix2026-05-18
Hi Rebekka, thank you for sharing your experience. We’d like to review this further and will be reaching out to you shortly. Please feel free to email us at [email protected] with any additional details you’d like to share.
-KayCee, Community Manager
C
CHAD KEMMANUnited States · 1 review · Verified · Experienced 2026-05-14 ·
★★★★★
My last two instructors have made the…
My last two instructors have made the end of my experience horrible, they both have not been working with me with my grades. I have been a A student my whole program but these last two classes have dropped me to C’s. Both instructors need to reevaluated for their teaching and empathy toward teaching students.
Reply from University of Phoenix2026-05-15
Hi Chad, we're concerned by your comments and we take this seriously. We've followed up with the department to contact you directly to learn more. If you have any additional thoughts you'd like to share, please send us an email at [email protected]. Thank you.
-Leann, Community Manager
This college is awesome! I get to learn at my own pace and the teachers are always there to help, whether by phone, text, or video. There is help for the people with disabilities. The instruction helps you get ready for the real world in your career. I highly recommend this school!
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