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Education & Training

University of Phoenix

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203 reviews

4.1203 reviews
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About University of Phoenix

Data updated
Website
phoenix.edu
Category
Education & Training
Location
United States
Status
Unclaimed
Last 12 months
203 reviews
Replies to negative
97% (34/35)
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About this business

Founded in 1976, University of Phoenix became one of the first online universities designed for working adults. We offer a powerful combination of career guidance, personal support and flexible learning opportunities — all with options to help save time and money on your degree. Here, the best time for class is when it fits your schedule, so you can balance it all — work, family and school — by focusing on just one 5-to-6-week course at a time. You can discover the exciting and successful careers achieved by our alumni in our Alumni Podcast here: https://www.phoenix.edu/blog/alumni-chronicles/podcast.html And if you want to learn more about some of our most prestigious alumni, the UOPX Alumni Luminaries, go here: https://www.phoenix.edu/alumni/luminaries.html We are accredited by the Higher Learning Commission (hlcommission.org opens in new window), which validates the University and the quality of our academic programs. Our students learn career-relevant skills from our faculty — leaders working in business, technology, healthcare, education and more — who bring a hands-on perspective and practical knowledge to the classroom. Because we know your life doesn’t stop when the sun goes down, we offer personal support and resources by phone, chat or email to encourage your success as a student and beyond. And with so many ways of staying connected to an inspired community of students just like you — who understand what it takes to keep going and can motivate you along the way — you’re never alone. As a transfer-friendly University, we accept transfer credits from over 5,000+ schools; plus, we provide students with the opportunity to have relevant experiences — everything from life experience to past jobs — evaluated for potential credit to help our students get the college credits they deserve when going back to school. Your 24/7 classroom is open. Don't just take it from us, hear what our alumni have to say about their experience at University of Phoenix on the Degrees of Success podcast: https://www.phoenix.edu/blog/alumni-chronicles/podcast.html

Written by the business, not verified by us.

Is University of Phoenix legit?

University of Phoenix (phoenix.edu) has a 4.1 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Education & Training and its reputation is good. 79% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. People really love the incredible flexibility of the online courses, which makes it remarkably easy to balance demanding full-time jobs and busy personal family schedules. Students frequently praise the exceptionally knowledgeable and supportive staff members who are always approachable, welcoming, and ready to help everyone succeed with their academic journey. Some reviewers were not happy with the financial aid department, noting unexpected loan amount changes and inconsistent guidance from academic advisors. A few other people also felt that certain instructors lacked proper responsiveness or provided frustrating assignment guidelines and rigid grading policies.

Auto-generated from all reviews of this business. For reference only.

What people say

H
HARRISON BYARS United States · 5 reviews · Verified · Experienced 2026-04-29 ·

Great program easy to work around your…

Great program easy to work around your schedule and if at anytime you need help they are there. They always check in from time to time and see how your doing and you talk to real people not robots

J
JACKLYN CLARKUnited States · 1 review · Verified · Experienced 2026-04-29 ·

The style of courses and staff communication

I have had so much positive experiences with the school. I had a long break in between times of attending and during that period I have attempted to attend a full-time in personnel LPN school. I also attended a normal community college and after being at the university of Phoenix in experiencing the other two schools, I realize that I had to come back to the university of Phoenix. It was the best school I have been to it allowed me the flexibility of every day, living with full-time work being a mom and wife, but also the ability to obtain knowledge and do the schoolwork that I need to get done to learn and gain my career as well as communication from staff, whether it’s financial aid or academics, they have all helped me tremendously and I couldn’t be more grateful for a better school. I do recommend the school to a lot of people that talk about going to school or wanting to transfer, I do share it. I’ve even shared it on the platform TikTok and you know to try to explain the people what it’s like. I would say the only recommendation I could provide is maybe give a a video to share as an advertisement on how classes are because when I try to explain the five weeks classes and how the layout is with discussions and assignments and such some people don’t really understand quite as well, but maybe a video advertisement may explain a little better and gain more traffic for people to attend or at least be interested in going to to get more students engaged. Otherwise best school couldn’t have asked for anything different. I mean I would love a little lower to tuition, but I mean for the rates in the school style I’m gonna do what I have to do to attend.

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Patrick BroussardUnited States · 3 reviews · Verified · Experienced 2026-04-29 ·

Classes are very manageable

Classes are very manageable, Help is always available.

L
LAQUENA MOUTONUnited States · 1 review · Verified · Experienced 2026-04-29 ·

Cost of tuition is excessively…

Cost of tuition is excessively expensive. I appreciate the knowledge and the chance to get my masters but this will cost me long term .

Reply from University of Phoenix2026-04-30

Hi, Laquena. We appreciate you sharing your thoughts with us, we take feedback seriously. Please feel free to ask your Enrollment Representative about our MBA-CB program for additional pricing details. Additionally, we do offer scholarships for students to apply for. If you'd like further information or you'd like to share any additional details, please contact us at [email protected]. Thank you so much! -Leann, Community Manager

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Janis DigginsUnited States · 2 reviews · Verified · Experienced 2026-04-29 ·

Ever give up on your dreams

What made my experience great is I have access an email to my professors and I wasn’t always on time, but I made it just in time with my assignments and my post. Forgiveness is a lot. Patience means a lot. And I’m grateful I had the professors that I had and have. I’m almost to the end and I’m so excited!

Francise VanoverUnited States · 2 reviews · Verified · Experienced 2026-04-29 ·

I think they are a really great school…

I think they are a really great school , they care and go above and beyond to make sure you are given the best they have to offer

A
AKIRE JOHNSONUnited States · 1 review · Verified · Experienced 2026-04-19 ·

My experience with the University of Phoenix

My experience with the University of Phoenix has been great. I really enjoy the check-ins with the academic team—they make me feel supported and not alone in the process. I also like how much help and guidance the school provides. I would definitely recommend online school to anyone who wants to learn and get started with their education.

A
Alex B.United States · 1 review · Verified · Experienced 2026-04-19 ·

MBA CB Experience - UOPX Class 25-26

Overall, my MBA experience at the University of Phoenix has been positive, and I’m grateful to have completed the entire program within one year. The structure allowed me to move at a steady pace, and finishing in this timeframe is something I’m proud of. That said, there are areas where the program could be strengthened. Because the coursework is heavily self‑directed and online, I often found myself spending a lot of time trying to understand expectations, assignment requirements, and how to approach assessments. More professor‑led presentations or instructional videos would make a meaningful difference, especially for students who are new to the format. Having access to sample assessments or examples of past work—particularly at the beginning—would also help set clearer expectations. In terms of grading, I felt that some evaluations in certain course were stricter than expected, and the highest rating I received was “meeting expectations,” even when I believed the work exceeded the criteria. Greater transparency or consistency in grading would improve the experience. I also expected more interaction with classmates. Opportunities for discussion, networking, and sharing best practices were limited, and at times I felt like I was navigating the program on my own. On the positive side, whenever I needed support, my professor was accessible through email, calls, or collaboration tools, which I truly appreciated. Overall, it has been a valuable learning journey, and I’m glad to have reached the finish line. With a few enhancements, the experience could be even stronger for future students.

Reply from University of Phoenix2026-04-20

Thank you for sharing your feedback, Alex! -KayCee, Community Manager

S
Sharvan SalwayUnited States · 1 review · Verified · Experienced 2026-04-14 ·

That’s kind of hard when you’re trying…

That’s kind of hard when you’re trying to further your education and some pops up either with the financial assistance part or they mess up on your start date. Because as alumni, I really wanted to further continue my education. And when you guys ask if we want to offer somebody else to go to university of Phoenix, I suggested no until this is taken care of.

Reply from University of Phoenix2026-04-17

Hi Sharvan, we're concerned by your comments and we'd like to offer support where we can. We've followed up internally to have someone reach you directly. If you'd like to share any additional details, please do so at [email protected]. Thank you. -Leann, Community Manager

D
DAVID FREEMANUnited States · 1 review · Verified · Experienced 2026-03-12 ·

Have always supported me to succeed

Have always supported me to succeed. Trying the maximum for me to reach my full potential. This is for sure the best college i could have asked for.

B
Bonnie ZUnited States · 4 reviews · Verified · Experienced 2025-04-16 ·

pretty good…

My experience has been a pretty good one. I need never thought inbounds accomplish this! But due to the flexibility of this online school I have earned a certificate and an Associate Degree in business management!!! Bonnie

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DELJUAN FIELDSUnited States · 1 review · Verified · Experienced 2026-04-14 ·

Steady pace and very resourceful.

B
Bronson FausnightUnited States · 2 reviews · Verified · Experienced 2026-04-13 ·

The teachers are awesome as well as the…

The teachers are awesome as well as the faculty. They was always there to help. The classes were very educational and on my time.

E
EVETTE VESSELLUnited States · 1 review · Verified · Experienced 2026-04-15 ·

The support was amazing

The support was amazing! I enjoyed every step of the way!

A
ARIANA FUnited States · 1 review · Verified · Experienced 2026-04-15 ·

Friendly and professional

The frequent check ins from faculty and friendly professors made this experience pleasant. Whenever I had a question my calls and emails were answered quickly and professionally. Professors were very kind and worked with me if I had any questions or delays (like Hurricane Helene). Overall, this program required a lot of work but friendly faculty and staff made the process smoother.

C
CASSANDRA RIVERSUnited States · 1 review · Verified · Experienced 2025-06-18 ·

The school experience is Awesome

The school experience is Awesome. I love learning each one of my professors have been great.

Clarence WalkerUnited States · 2 reviews · Verified · Experienced 2026-04-15 ·

Hi This is Clarence Lee Walker

Hi This is Clarence Lee Walker, III. I enjoyed the MBA Program at the University of Phoenix! It was amazing! I am so happy to have learned under great teachers and professesors who taught me about Business, and how to be Professional :) MBA! Class of 2026!

John Sanchez Sr.United States · 4 reviews · Verified · Experienced 2026-04-15 ·

Overall a good program

Overall a good program, the labs need to be better QA’ed, and updated. The university should give everyone the same AI tools to use, and not subject students to instructor’s who uses advanced AI checkers, so that the students and instructor do not have to do battle!1,

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VIRGINIA THOMASUnited States · 2 reviews · Verified · Experienced 2026-03-31 ·

Great program!

Overall the experience was great. Most of my professors were excellent. The program was eye opening and I’m excited to continue.

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TERRY NIXONUnited States · 5 reviews · Verified · Experienced 2026-04-15 ·

really good

The instructors are really good. The program is good. He learned a lot of new information it pushes you. It’s not easy but it’s worth doing.

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