For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Education & Training

University of Phoenix

ClaimedCollecting reviews

203 reviews

4.1203 reviews
Write a review

About University of Phoenix

Data updated
Website
phoenix.edu
Category
Education & Training
Location
United States
Status
Unclaimed
Last 12 months
203 reviews
Replies to negative
97% (34/35)
Do you own University of Phoenix? Claim this profile for free and start replying to reviews.

About this business

Founded in 1976, University of Phoenix became one of the first online universities designed for working adults. We offer a powerful combination of career guidance, personal support and flexible learning opportunities — all with options to help save time and money on your degree. Here, the best time for class is when it fits your schedule, so you can balance it all — work, family and school — by focusing on just one 5-to-6-week course at a time. You can discover the exciting and successful careers achieved by our alumni in our Alumni Podcast here: https://www.phoenix.edu/blog/alumni-chronicles/podcast.html And if you want to learn more about some of our most prestigious alumni, the UOPX Alumni Luminaries, go here: https://www.phoenix.edu/alumni/luminaries.html We are accredited by the Higher Learning Commission (hlcommission.org opens in new window), which validates the University and the quality of our academic programs. Our students learn career-relevant skills from our faculty — leaders working in business, technology, healthcare, education and more — who bring a hands-on perspective and practical knowledge to the classroom. Because we know your life doesn’t stop when the sun goes down, we offer personal support and resources by phone, chat or email to encourage your success as a student and beyond. And with so many ways of staying connected to an inspired community of students just like you — who understand what it takes to keep going and can motivate you along the way — you’re never alone. As a transfer-friendly University, we accept transfer credits from over 5,000+ schools; plus, we provide students with the opportunity to have relevant experiences — everything from life experience to past jobs — evaluated for potential credit to help our students get the college credits they deserve when going back to school. Your 24/7 classroom is open. Don't just take it from us, hear what our alumni have to say about their experience at University of Phoenix on the Degrees of Success podcast: https://www.phoenix.edu/blog/alumni-chronicles/podcast.html

Written by the business, not verified by us.

Is University of Phoenix legit?

University of Phoenix (phoenix.edu) has a 4.1 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Education & Training and its reputation is good. 79% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. People really love the incredible flexibility of the online courses, which makes it remarkably easy to balance demanding full-time jobs and busy personal family schedules. Students frequently praise the exceptionally knowledgeable and supportive staff members who are always approachable, welcoming, and ready to help everyone succeed with their academic journey. Some reviewers were not happy with the financial aid department, noting unexpected loan amount changes and inconsistent guidance from academic advisors. A few other people also felt that certain instructors lacked proper responsiveness or provided frustrating assignment guidelines and rigid grading policies.

Auto-generated from all reviews of this business. For reference only.

What people say

M
MARYANNE MASSEYUnited States · 3 reviews · Verified · Experienced 2026-01-30 ·

Attend fully online college here!!!!

University of Phoenix was the perfect online college for me. Everything from beginning to end was done online, or through email, and it wasn't even mandatory that I travel to another state to participate in the ceremony. All the instructors were friendly and flexible. There were so many helpful resources available to achieve my goals. I was also able to work around my schedule. University of Phoenix is a great online college!

B
BOB MITCHELLUnited States · 1 review · Verified · Experienced 2026-05-14 ·

Going back to school was always in my…

Going back to school was always in my plans. I really liked that I could work on my school work from home and able to balance out everything in my life.

B
BettyUnited States · 1 review · Verified · Experienced 2026-05-13 ·

Program is flexible

Program is flexible. Although at times it feels like instructors add alot of assignments so theirs not alot of balance with work, home life and school.

B
Brittany PettitUnited States · 2 reviews · Verified · Experienced 2026-05-13 ·

I thought after I graduated I would…

I thought after I graduated I would have a good paying job. I got my masters in information systems and I still have not found a good paying job. I am very frustrated with everything

Reply from University of Phoenix2026-05-14

Hello Brittany, we're disappointed to learn about your experience. We'd like to provide support where we can. Students and graduates have lifetime access to several career resources (https://bit.ly/3lx7AlD), where you can explore career pathways, access career guides, work on your resume or cover letter, and set up 1:1 appointments with a Career Advisor. We'll be following up with our team to provide your feedback. In the meantime, if you'd like to share any additional details, please do so at [email protected]. Thank you. -Leann, Community Manager

D
DWAN WILSONUnited States · 4 reviews · Verified · Experienced 2026-05-13 ·

Great school and degree

V
VALERIE GILLESPIEUnited States · 1 review · Verified · Experienced 2026-05-13 ·

The professors are not only…knowledgeable but kind

The professors are not only knowledgeable but also uplifting and encouraging. One of my Favorites said " I'm not here to break your head I'm here to help you understand".

G
GAGE JORDANUnited States · 1 review · Verified · Experienced 2026-05-13 ·

Financial Services NEEDS to be under review. …

I am giving University of Phoenix one star strictly because of my experience with their Financial Services department. The level of inconsistency, poor communication, and lack of flexibility I experienced was beyond frustrating. I was repeatedly given conflicting information regarding what was required for financial clearance. At different points, I was told I needed: a $3,000 payment, a balance under $2,500, and later a completely different amount of $4,498. Despite these changing expectations, I consistently communicated the same plan from the beginning: pay $3,000 toward my balance and continue structured weekly payments until the remaining balance was paid off. I followed through on exactly that. Although one payment was declined due to the payment being made on a Monday instead of the scheduled Friday, which prompted the end of that payment plan. Another payment plan was made, however in order to be “financially cleared” again I had to make a payment before I started the class instead of the planned payment scheduled . I paid over $1,600 toward my balance before making the requested $3,000 payment and setting up weekly payments of $127.02 for 10 months. Even after demonstrating consistent good-faith payments and financial responsibility, I still faced delays, rescheduling threats, and unclear answers about whether I would be allowed to continue my classes. The most disappointing part is that the university advertises itself as flexible and supportive for working adult students, yet my experience was the complete opposite. There was very little flexibility when it came to financial hardship or structured repayment efforts, even when I was actively making large payments and honoring every agreement communicated to me. I understand universities have policies, but students should not have to navigate contradictory information, shifting requirements and robot-like responses, while trying to continue their education. The stress and uncertainty this created unnecessarily impacted my academic progress. I hope the university seriously reviews how Financial Services communicates with students and handles financial clearance situations moving forward. Even more interesting is I hear this type of stuff happens all time with financial services.

Reply from University of Phoenix2026-05-14

Hello Gage, we're concerned by your situation and we'd like to offer support where we can to make this right. We've followed up with the department to reach out to you directly. If you'd like to share any additional details, please send us an email to [email protected]. Thank you. -Leann, Community Manager

H
Holly AvolioUnited States · 1 review · Verified · Experienced 2026-05-13 ·

Good for working adults

This program is very user-friendly and easy to navigate. Help is always available and response time has always been within a reasonable time. Classes are a very easy, go at your own pace level. I don’t necessarily feel like I’m getting top tier education or instructor feedback/participation. It feels like the instructor lays the roadmap for the course and leaves it up to the students to teach themselves. Which can be frustrating. The instructors are very responsive to issues, however when it comes to teaching, it is very “copy/paste”.

D
DrewUnited States · 1 review · Experienced 2026-04-30 ·

Seems Good on Paper

I started my journey here with high hopes, and the initial classes and instructors were excellent. However, the administrative and financial experience has been exhausting. I found myself contacting the financial aid department far more often than my academic advisor (Who I have spoken to 1 single time in the course of being enrolled over a year). Furthermore, as someone who has maintained a high GPA throughout my time here, I do not feel prepared to graduate or land a successful job based on the material provided. On top of the academic concerns, I received automated emails for months threatening to reschedule my classes due to payment issues, only to be told by staff to "ignore them" every time I called. If you enroll, be aware that the financial logistics are a major headache and can cost you extra if your schedule doesn't align perfectly with their fiscal year.

Reply from University of Phoenix2026-05-01

Hi Drew, we appreciate you sharing your thoughts and want to ensure your concerns are addressed. Please email us your contact information at [email protected] so we can learn more. Thank you. -Gen, Community Manager

S
SEMIJOE MARCANOUnited States · 1 review · Verified · Experienced 2026-04-07 ·

Love my courses and professors very interactive and responses amazing support

Love my courses and professors very intea

T
Todd WojtysiakUnited States · 2 reviews · Verified · Experienced 2026-01-13 ·

Program shifts behind the scenes

I started a program called something like business accounting and I had a capstone course for both business and accounting. My degree reads accounting only. I did not request a change in program nor did I authorize anyone to change my degree plan, it just happened

Reply from University of Phoenix2026-04-30

Hi Todd, we're concerned by these claims and we'd like to look into this for you. We've followed up with our team to reach out to you directly. If you have any additional thoughts you'd like to share, please send us an email to [email protected]. Thank you. -Leann, Community Manager

V
VICTOR CANTRESUnited States · 1 review · Verified · Experienced 2026-04-29 ·

I love University of Phoenix still a…

I love University of Phoenix still a student working on my bachelors and I’ve referred a lot of people and still will keep on referring people. University of Phoenix is the way to go.

J
JERRY BROWNUnited States · 1 review · Verified · Experienced 2026-04-29 ·

Master’s in Management

My experience in the Master’s program at the University of Phoenix has been outstanding. From start to finish, the program was thoughtfully designed to support working professionals while still maintaining a high academic standard. The flexibility of the online format made it possible to balance my studies with my career and personal responsibilities, without ever feeling disconnected from the learning experience. The instructors were knowledgeable, supportive, and brought real-world expertise into the classroom. They encouraged meaningful discussions and critical thinking, which made the coursework both engaging and practical. I appreciated how relevant the assignments were to real-life scenarios, allowing me to immediately apply what I was learning in my professional life. The resources provided—ranging from the online library to academic advising—were always accessible and helpful. Whenever I had questions or needed guidance, support was readily available and responsive. Overall, this program exceeded my expectations. It not only helped me grow academically but also strengthened my confidence and skills in my field. I would highly recommend the University of Phoenix Master’s program to anyone looking for a flexible, career-focused, and rewarding educational experience.

T
TAMARA DALTONUnited States · 1 review · Verified · Experienced 2026-04-30 ·

I really enjoyed the work we did

I really enjoyed the work we did, the learning activities etc...University of Phoenix prepared me to be successful with the MSN degree.

M
Monique DennisUnited States · 2 reviews · Experienced 2026-04-27 ·

Please don’t enroll in this school‼️FRAUD

Please don’t enroll in this school. They takes your financial aid money by canceling funding for your class and then tell you that you don’t have enough funds to cover the class. They have taken my excess funds and I still have balances owed out of pocket. I have contacted a lawyer about this school. THEY ARE FRAUD‼️

Reply from University of Phoenix2026-04-29

Hi Monique, we're concerned by your comments and our team will be following up with you directly to learn more. In the meantime, if you'd like to share any additional details, please send us an email to [email protected]. Thank you. -Gen, Community Manager

C
CHRISTOPHER WOOTTONUnited States · 3 reviews · Verified · Experienced 2026-04-29 ·

Best experiance…

I feel the experience of the whole process was really great. The instructors knew their stuff. The learning material was good. I did like the videos that was shared from LinkedIn. Guidance counselor was always available and helpful. The instructors were also available and eager to answer questions. Overall great experience.

D
Dr. Christine MarquisUnited States · 1 review · Verified · Experienced 2026-04-29 ·

A Program That Truly Develops Scholar–Practitioner Leaders

My experience with the University of Phoenix was exceptionally positive. The Doctoral program is intentionally designed to develop scholar–practitioner leaders, and that focus is evident in both the curriculum and the resources provided. From early in the program, I was encouraged to think beyond theory and apply concepts in real-world contexts, which significantly strengthened my confidence and capabilities. The availability of academic resources, faculty support, and research opportunities ensured that I was not only prepared to complete the program, but also to contribute meaningfully in professional and scholarly spaces before graduation. By the time I finished, I was already operating with the mindset and skillset expected of a scholar and practitioner. For anyone serious about bridging academic rigor with practical application, this program delivers.

j
jessica SorrellsUnited States · 1 review · Verified · Experienced 2026-04-28 ·

It was a good experience and chose to…

It was a good experience and chose to continue my education.

A
ALETA DIAZUnited States · 1 review · Verified · Experienced 2026-04-29 ·

So far I’m so happy with my decision…

So far I’m so happy with my decision with picking this school. They are amazing and so encouraging. Love it!! Everyone should come here.

C
CANDICE MCCOSLEYUnited States · 1 review · Verified · Experienced 2026-04-29 ·

It has been a very challenging online…

It has been a very challenging online program. Some of the weekly required readings are outdated, dating to the 2010's or 1996. The final practicum imposes unrealistic expectations for securing an MSN ED practicum site that meets university requirements.

People also looked at