Good Communication & Quick Results
Professional service. Good communication and quick results.
About PITS Data Recovery
Data updated- Website
- pitsdatarecovery.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 0% (0/2)
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About this business
PITS Data Recovery delivers expert data recovery solutions to businesses and individuals worldwide.With years of hands-on experience, our skilled engineers recover data from failed hard drives, SSDs, RAID systems, servers, and other storage devices regardless of the failure type. We’ve earned a 99% success rate in restoring critical files across all major platforms and storage technologies.
Written by the business, not verified by us.Is PITS Data Recovery legit?
PITS Data Recovery (pitsdatarecovery.com) has a 4.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for their clear communication, kindness, and professional support throughout the entire data recovery process. People consistently note that lost files, precious photos, and important documents are successfully restored, providing immense relief and satisfaction. Reviewers highlight the prompt turnaround times and transparent explanations that make navigating a stressful situation much easier. Some reviewers were not happy with the high costs and expensive fees associated with these specialized recovery services. A few people also experienced challenges regarding steep quotes and difficult discussions during price negotiations.
Auto-generated from all reviews of this business. For reference only.What people say
I worked with Samuel over at PITS and…
I worked with Samuel over at PITS and he was great. He kept me updated on what the process would be like and gave an estimate of what it would cost. He was able to give a timeframe and stick to it. Data recovery is not cheap, but Samuel provided value that made the entire cost feel worth it. My data was fully recovered.
We are VERY satisfied!
The communication with Eric was top-notch and he made the entire experience seamless. We thought we had lost our most treasured memories and their team was able to retrieve them for us. We are forever grateful for Eric and the rest of the team.
They were able to recover all my…
They were able to recover all my necessary files in a timely manner. Customer service was straight forward and to the point which allowed me to recover my critical files without any hassle
I had a SSD failure
I had a SSD failure where it was no longer recognized by my computer, and there were family photos and work files on there that I hadn't backed up. I called PITS about my case, and Kevin was able to walk me through the necessary steps. It was great to find a place local to Los Angeles where I could drop the SSD off directly at the lab, and they even called me at the end of the process to make sure they had recovered everything that I needed!
Eric was very patient and handled my…
Eric was very patient and handled my case very well. He made sure that my understanding of the process was clear. That gave me confidence in choosing PITS to recover my data. The price is up there a bit but is better than competitor prices. You can’t put a price on memories.
Very Helpful!!!
Very helpful people when it comes to data recovery. Really helped me out a lot, would refer people to use and would defiantly use again if another data related incident happens again. Thank you for your help!!
Exceptional recovery from catastrophic RAID0 failure — delivered ahead of deadline
I rarely write reviews, but PITS earned this one. The situation: Our client's production server experienced a complete RAID0 failure. Two Seagate enterprise drives, both 8+ years old (over 71,000 operating hours each), failed within the same incident. One drive had physical/electronic failure requiring cleanroom intervention. The other had 96 active bad sectors. The ext4 filesystem was severely corrupted with an unallocated root inode. The drives held our client's entire production database — financial services data with no recoverable backups elsewhere. By the time we engaged PITS, software recovery had been thoroughly exhausted. Multiple mount attempts failed. fsck couldn't complete its first pass due to I/O errors. This was a job that needed professional cleanroom equipment, expertise with RAID reconstruction, and someone who could rebuild corrupted ext4 file structures. The team: Zac was our lead technician and the reason this recovery succeeded. He used PC-3000 professional equipment, correctly identified all RAID metadata (matching the original UUIDs from our pre-failure diagnostics), and successfully reconstructed the filesystem structure. When the second drive required cleanroom work in the USA, he coordinated the physical repair and imaging process efficiently. Most impressively, he worked evenings and weekends to compress what could have been a 10-14 day recovery into a delivery ahead of his promised Wednesday deadline. The work quality was excellent — recovered files maintained their original directory structure, filenames, and timestamps. He even rebuilt the file structure manually after structural damage, rather than just dumping recovered files into a lost+found mess. Eric managed our account and was instrumental in helping us make decisions under significant time pressure. When we faced choices about timeline tiers, recovery scope, and shipping logistics, Eric explained tradeoffs clearly without pressure tactics. He responded promptly to questions across time zones (we're UK-based, client in Sri Lanka, recovery in the US). Honest, professional, helpful. The outcome: We recovered our priority data — production database backups in /opt/all_db — with original folder structure intact. File integrity verification showed our .gz backup files were valid and restorable. We were able to rebuild our client's MySQL environment on a new server and restore operations before Monday morning business hours in Sri Lanka. The client experienced minimal downtime visible to their end users. Cost considerations: The pricing was at the higher end of the market, but commensurate with the work involved (cleanroom recovery on enterprise drives, RAID0 reconstruction, ext4 filesystem repair). Given the alternative — total business data loss — the investment was justified. The pricing was transparent: we understood what we were paying for, what the success criteria were, and what the timeline would be. Would I recommend PITS? Without hesitation, for serious data recovery situations. They have real cleanroom capabilities, professional equipment (PC-3000), and technicians who actually know what they're doing. Zac and Eric in particular made what could have been a catastrophic incident manageable. Specific recommendations: If you're facing RAID failure, especially RAID0 or complex configurations, PITS has the expertise If you have failing drives that need cleanroom intervention, they have the facility If communication and clear decision-making matter to you, ask for Eric If you want a technician who'll go the extra mile to deliver ahead of deadline, ask for Zac Thank you to the entire PITS team for getting our client back online when it mattered most.
Nice people
Nice people, very friendly, do what they say and in timely manner
Fast professional service
Fast professional service. Highly recommended.
They Worked With Me On The Price
After an initial offer that was way out of budget, Samuel kindly allowed me to bargain the price down. They recovered all of my data and returned it on an affordable new password encrypted SSD. Thanks!
I lost all of my 2TB external hard…
I lost all of my 2TB external hard drive data beyond the scope of recovery, PITS Data Recovery was able to recover everything. Customer Service answered all of my questions and explained the process clearly. I was comfortable sending my external to them and confident in their process.
Custer service was great.
Excellent service
Excellent service, very friendly and professional.
Quick service and recovered all my…
Quick service and recovered all my files I thought where lost forever Samual was great to work with and fully honest I can’t thank him enough PITS is the best
PITS was absolutely wonderful to work…
PITS was absolutely wonderful to work with. They recovered files on my usb drive that I feared were lost forever!! I absolutely recommend them for any of your recovery needs!!!
Huge number of photos retrieved, great service by Kevin!
1st, Kevin has been amazing! He patiently, clearly, kindly answered all my many questions. He walked me through the steps and he answered my calls and emails quickly. Without his assistance, I would not have sent my drive to you or anyone for repair and retrieval. He even answered my cloud storage questions. What a relief! 2nd, ?Ella (think that was her name) was very helpful to me as I checked for my pictures today during the onlineviewing of the results. I am very excited that my pictures have been retrieved- I can't wait to get them back into Lightroom! You did it very quickly considering the large number of pictures 'lost' - over 3 TB of photos that were each large files taken with DSLR and Z8 mirrorless cameras and processed sometimes in great detail in lightroom and/or photoshop. Thank you so very much!!
Very quick to deliver
Very quick to deliver - service was prompt . Eric was great at helping with any questions and I am overall very happy with the results
PITS was able to help us with a hard…
PITS was able to help us with a hard drive that Windows stopped seeing. We were able to get all of our data back in a timely manner. The staff was easy to work with.
External hard drive storage device - recovery from damaged device
I was very pleased, and relieved, with the level of service and the outcome I received. I had dropped and damaged an external hard drive storage device and was quite devastated. This company was recommended to me by a friend, and it turned out to be a solid choice. I called them and the case manager was extremely helpful in explaining the steps involved and really took a lot of stress away from me. He outlined the next steps and made the shipping arrangements and sent along the necessary shipping labels. Pricing was clearly explained for the differing repair timeframes, and I opted for the 4-week turnaround. A bit earlier than the expected time, they reached out to inform that their recovery efforts were complete. They provided info on how to conduct a remote viewing session with an agent, and I was so relieved to have a quick glance to see 99%+ of my files were recovered. After final payment was rendered, they quickly shipped my device back to me - a very happy and pleased customer. I hope I never need such services ever again, but if so, they will be contacted and utilized without hesitation.
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