Finally! Enjoy a Lasting Hair-Free and Smooth Face Without Damaging Your SkinWith its 17mm discs, the Pluxy™ Epil Pro 3.0 gets to hair 4x shorter than waxing, plucking it straight from the root and keeping it from growing for up to 4 weeks, ensuring that it grows thinner with each removal.
Written by the business, not verified by us.Pluxy (pluxy.co) has a 3.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 32% give 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the helpful and responsive customer support team when questions or issues arise. Many people find the facial hair removal tool very useful for their daily beauty routine, appreciating how easy it is to handle and operate. Though some customers experienced notable issues with the product not removing hair effectively or causing painful skin irritation, overall opinions remain mixed. Additionally, a few people mentioned experiencing delivery delays or missing their packages entirely. Others noted that dealing with customer service could sometimes feel slow when trying to resolve unexpected device problems.
Auto-generated from all reviews of this business. For reference only.It not that I dislike anything I haven't received it yet
Hi there, Thank you for your feedback! We’re sorry to hear that you haven’t received your order yet. We’d be happy to look into this for you right away. Could you please reply with your order number so we can check the status and provide you with an update? We appreciate your patience and look forward to resolving this for you as quickly as possible.
I love my body Pluxy and the Pluxy team are so kind!
Hi there, Thank you so much for your kind words! We’re absolutely thrilled to hear that you love your Pluxy and had a great experience with our team. Your support truly means the world to us. If you ever need anything at all, we’re always here to help. Thank you for being part of the Pluxy family! ✨
I’m contacting Pluxy for the umteenth time. I have called 1-702-784-9133 and the call cannot be answered. I’ve also been forwarded to unknown affiliates (Affi
I could not be happier with Pluxy customer support. My device stopped working, and they did not hesitate to make it right. That is what customer should be. I will definitely buy from them again knowing that they stand behind their products.
My experience with this company has been significant. I became a customer about three years ago. I had lost a charging cord for my Epil Pro 3 while moving so I reached out to the company to inquire about a replacement. They were very receptive and made sure that I got a replacement shipped out to me free of charge all I had to do was pay for shipping. This company is fantastic, and their products are excellent. Everyone woman should have a pluxy product for beauty regimen.
Very bad service Can’t get reply after several emails asking where is my order .
I have been emailing pluxy twice and haven’t gotten a response yet. I would like to get my money back and lack of professionalism is terrible. This product is painful to use and causes a lot of irritation.
After a few uses, I was disappointed because I still had prickly hairs. I reread the instructions and tried again. I moved the device slowly and could feel the hair being plucked. I will say I would have to pluck my chin hair every 2 to 3 days, after using Pluxi I am still waiting to use it again after five days. Definitely would recommend this product.
Hello Trudy, Thank you so much for sharing your experience with us! We truly appreciate your honesty and are glad to hear that after adjusting your technique, you noticed the difference and could feel the hair being gently plucked from the root. It’s great to know you’re now enjoying longer-lasting smoothness compared to before — that’s exactly what Pluxy is designed to do. Thank you as well for your recommendation. Your feedback means a lot to us and helps other customers feel confident in their decision. If you ever have any questions or need tips to get the best results, we’re always happy to help.
I don’t like that your order site read $3 for express delivery and charge me $9
Hello Mary, Thank you for sharing your feedback. We completely understand your concern and would love the opportunity to clarify this. Our standard shipping fee is $9.95, and we want to look into the discrepancy you experienced with the express delivery pricing to make sure everything is sorted out. For us to assist you more efficiently, please send us a message at [email protected]. Our team will be more than happy to review your order and get this resolved quickly. We truly appreciate your patience and for giving us the chance to make this right!
I was unsure, not only about if the product would work, but if it was well made and would arrive. I have had bad experiences with ordering on Facebook, but this was great. The product works. It takes some time to figure out, I had some challenges, but it is well worth in and works well.
Hi there, Thank you so much for sharing your experience! We completely understand how ordering online can sometimes feel uncertain, and we’re thrilled to hear that your Pluxy arrived safely and is working well for you. We’re glad you found it worth the effort, and we appreciate your patience while getting the hang of it. Your feedback really means a lot to us! Thank you again for giving Pluxy a try—we’re always here if you have any questions or need tips to make your experience even better.
I like the pluxy pro 3.0 for body hair removal, except it quit working and I can't seem to get any help from their customer service. The phone number that shows up is incorrect. I would give the product 3 stars and the customer service 1 star. I may have to find a different company to purchase from.
Hi Brenda, We're sorry if your experience could have been better. Your satisfaction is paramount to us. To rectify the situation, please contact us via email at [email protected]. Our dedicated support team is standing by to help address your concerns. We eagerly await your message and value your understanding.
Although the Pluxy representative easily replaced a faulty product, when I provided *proof and was a joy to work with, I’m still annoyed that the oils that slowed hair growth did not come with the package as promised. I’m still waiting weeks for my replacement, than ai" I’m very they still did not give me the appropriate j
Hello JH, Thank you so much for sharing your experience with us. We completely understand your anticipation for the skincare product, and we really appreciate your patience. To help us provide you with the most up-to-date information on the item availability, could you please send us an email whenever you get the chance? Once we receive it, we’ll make sure to check everything and keep you informed every step of the way. We truly appreciate you working with us. We want to reassure you that we’re committed to making sure we get this sorted out promptly.
Although I have had some problems with the device, I am really happy how that has been resolved and how quickly I have received replacements. Usung Pluxy gives me confidence to look my best.
Hello Janelle, Thank you so much for sharing your experience with us! We’re really glad to hear that, despite the initial issues, everything was resolved quickly and to your satisfaction. Knowing that Pluxy helps you feel confident and look your best truly means the world to our team. We appreciate your patience and trust, and we’re always here if you need anything at all. Thank you for being part of the Pluxy family!
I ordered my first Pluxy and could not wait to use it! Unfortunately, I guess I received a faulty one, it came apart when I went to plug the base in. I was upset to say the least! I reached out to Anna in customer service and she sent me a new one so fast and easy! Now that is some great service right there! I know not everything can be perfect every time, but Anna sure made up for it! Thank you so much!
Hello Sheri, Thank you so much for sharing your experience! We’re truly sorry that your first Pluxy arrived with an issue, but we’re so happy to hear that our agent was able to make things right quickly and smoothly. Your understanding and kind words mean a lot to us, and it’s wonderful to know that you’re enjoying your new device. We always strive to provide the best service possible, and your feedback reassures us that our efforts make a difference. Thank you again for your patience and support—it truly means the world!
Love the product. I have severe tremors therefore I am unable to use tweezers on my face. Run the Pluxy over my chin & lip and hair is gone. Lost my charger in a move. Contacted customer service and they are replacing it free of charge. Well done Pluxy!!
Hi Joan, Thank you so much for sharing your wonderful experience! We’re truly delighted to hear how helpful Pluxy has been for you, and we’re especially glad that it’s made facial hair removal easier and more comfortable for you. We’re also happy we could assist with replacing your charger — our goal is always to make sure our customers feel supported every step of the way. Your kind words truly mean a lot to our entire team. Thank you again for your trust and support, and we wish you many more smooth and positive experiences with Pluxy!
Hello Kay, Thank you so much for sharing your experience with us. We’re truly sorry to hear that your session felt a bit uncomfortable. Everyone’s skin sensitivity is different, and it’s normal to notice some adjustment during the first few sessions with your device. The good news is that the process often becomes more comfortable as your skin and hair adjust to the epilation process. Your satisfaction is very important to us, and one of our customer support agents has already reached out with some helpful tips to make your next session more comfortable. We truly appreciate your feedback and your patience as you get used to your Pluxy—we’re here to support you every step of the way!
The Pluxy product gets a 3.5 stars as it’s not quite as effective as advertised. For me, it requires several passes and still doesn’t get all the hair. I like that it’s smaller than a body epilator and not as harsh. The customer service experience though, gets 5 stars. Excellent customer service experience.
Hello JH, Thank you so much for sharing your honest feedback! We really appreciate you taking the time to let us know your thoughts. We’re glad to hear that you found the Pluxy device convenient and gentle, and we completely understand your note about needing several passes — every user’s experience can vary depending on hair type and growth. It also means a lot to us that our customer service stood out to you. We truly appreciate your kind words and your support, and we’re always here if you have any questions or need tips to get the best results from your Pluxy.
Ordering was very easy. I just ordered two days ago so cannot give review of product yet. Looking forward to receiving Pluxy then will review!
Hi Polly, We’re thrilled to hear that ordering was easy for you. Thank you for sharing your lovely feedback with us! We hope you enjoy your Pluxy once it arrives, and we can’t wait to hear your thoughts after you’ve had a chance to try it. If you have any questions in the meantime, we're always happy to help!
I’m sorry but anyone buying this product need look no further than the advert, who would be “plucking” their face with a full set of makeup on, let alone the fact that they really don’t appear to be using said product at all. Fake,fake fake.
Hi Mary, Thank you for taking the time to share your thoughts with us. We’re sorry to hear that you feel this way, and we want to ensure that you have the best experience possible. If you have any questions about using the product or need any assistance, please don’t hesitate to reach out — we’re here to help and happy to guide you.
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