For over 30 years, PSI has been providing low cost International Student Health Insurance for students studying in the USA.
Written by the business, not verified by us.PSI Health Insurance (psiservice.com) has a 4.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the responsive and helpful support team for guiding them through the entire enrollment process with exceptional patience, professionalism, and dedication. Reviewers highlight that customer representatives are always ready to answer questions promptly and resolve any issues efficiently. People note that the digital enrollment platforms and websites are very convenient, clear, and easy to navigate. Consumers also appreciate the prompt online replies, thorough follow-ups, and comprehensive explanations regarding their coverage details. Overall, individuals find the reliable service, helpful staff, and clear guidance extremely reassuring for international students.
Auto-generated from all reviews of this business. For reference only.The 24-hour Chinese customer service of PSI is really great.When I need help, I can always find them on Wechat and get a quick answer.I also don't have to worry about waive, there will be a waive instruction after the purchase, waive is very simple.
Easy to get all the needed information, easy to communicate with customer service.
l wanted assistance on how the policy works and l they explained to me in detail.The customer service was great as they were quick to answer my call and reply my emails also.
I would like to express my sincere appreciation for the outstanding support I received from Ms. Belinda Castro. As an international scholar who was not very familiar with the insurance system, I was initially confused and worried about meeting the insurance requirements set by the university. However, Ms. Belinda Castro guided me through the process with great patience and clarity. She carefully explained the details of the plan, compared the requirements, and reassured me at every step. Thanks to her dedicated assistance, I was able to select the appropriate insurance plan with confidence and peace of mind. This experience made me feel truly supported as a foreigner navigating an unfamiliar system, and I am deeply grateful for her professionalism, kindness, and commitment.
I have in contact with customer support and she had guided me very well in the process
I recently spoke with a representative named Carla regarding insurance policy details, and I was very impressed with her service. She explained everything clearly and patiently, making sure I understood all the details. Carla was extremely polite and professional, and her sweet and calm voice made the conversation pleasant. Thanks to her guidance, I felt confident about choosing PSI Insurance.
I’ve had a great experience with PSI Insurance! Their customer service is extremely friendly, helpful, and always quick to respond. The website and app are very easy to use, making the whole process smooth and stress-free. I truly appreciate how efficient and supportive the team is. Highly recommend PSI Insurance to anyone looking for reliable service!
PSI were extremely helpful! They solved my problems instantly with regards to my benefits
The associates were very swift in their response and helped me to resolve my issue.
第二次买psi的保险了，客服回复非常及时，waive学校保险的每个步骤都能给予帮助避免出错，能省不少钱
I reached out to them with a looming deadline to waive my school's pricey insurance, and they helped me complete the process seamlessly. The customer service was super helpful.
Odett was really helpful throught the process
I recommend PSI for its convince. You can get the pharmacy information in PSI APP, if you are not familiar with the process, just DM the human customer service via WeChat. And it can be paid by RMB, saves a lot of time.
The customer service in this company is very good. I had an issue with my document, and it got solved immediately.
I want to sincerely thank the insurance company for their patience and support throughout this process. I truly appreciate the many calls, the consistent follow-ups, and the kindness shown—even when I was in a hurry. A special thank you to Odette, who was incredibly responsive and responsible. She went above and beyond, making calls to other companies, following up on every detail, and keeping me informed. I was completely without hope, but thanks to her persistence and dedication, everything was finally resolved. Odette’s professionalism and genuine care made all the difference. I am very grateful for her hard work and highly commend her and the team for their excellent service.
very good the attitude is perfect, and the speed is quick
Straightforward, does the job for a cheap price. Fast communication from customer service.
When I made a call to upgrade my insurance the receiver of my call, Carla from PSI was very helpful and fast. She made sure to check up with me countless times to update me on my complaint.
I highly recommend PSI insurance for international students in the US! I used their World Elite Plus plan to waive my expensive school insurance (saving over $2000/year). The website made it easy to sign up in just 10 minutes. I visited an in-network Urgent Care for a minor illness—everything went smoothly. The claims process was also fast (processed in about 2 weeks) with clear out-of-pocket costs. Customer support was responsive via email.
PSI Insurance offers robust protection at an exceptionally affordable price, delivering outstanding value for money.
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