PunkCase (punkcase.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 91% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Refund. Last updated 2026-08-11.
Most reviewers were let down by their experience overall. Consumers frequently reported that their paid orders were never delivered, with many receiving tracking numbers that completely failed to update. People also struggled extensively to obtain refunds or receive any meaningful responses from customer support after experiencing exceptionally long delays. Some reviewers were happy with the actual items despite experiencing widespread delivery issues. These loyal buyers noted that the phone cases provide great overall protection and work very well once finally received. Some people also mentioned being long-term patrons who truly appreciated the detailed product descriptions.
Auto-generated from all reviews of this business. For reference only.I placed my order 3 weeks ago thinking it would have shipped shortly after, i was wrong. My 3 cases still haven't shipped and now I have to order something different due to non shipment. This should never happen and I'm not happy.
Order didn't arrive and no reply to my email....
This is the second time I have bought a punkcase for me and my wife and on both occasions they have let me down. On both occasions they have messed up the order by sending the wrong colour for one of the cases and on both occasions they have failed to either respond to my messages or correct their mistake. I will never use them again!
If I could of rated lower I would have I ordered my case in August its November now & still not resolved. When I've emailed this company including the order number I've had reply asking for my order number. I've requested a refund & still not received anything. I've asked for complaint to go to manager/escalate but still nothing. Im extremely dissatisfied
Never received the item I tried calling always goes to voicemail I have emailed and have not received a return response
I ordered this case on the 17th of October it’s been over a month now and it hasn’t moved anywheres
Do not buy from them! After 2 months and 10 emails, nothing has arrived and no response to my emails. Possibly a scam!
I ordered a case. It never came. I reached out to get my money back. They responded five times with a discounted offer but have yet to refund my money. Do not waste your time with this company.
Ordered 6 weeks ago. I haven't received the case and can't get a reply from them via any channel.
Two weeks since I placed an order, still waiting for it to be shipped.
Purchased on Oct. 15. I'm still waiting for delivery
Waited over a month for a case that was apparently a preorder. Then sent the wrong case for a Samsung and not a Google pixel 10. They won't reply to my emails, complete scam company, stay away. 😡
Ordered a protective case 10 weeks ago. It hasn't arrived. They failed to provide an order number and refuse to refund me despite me providing evidence of the outgoing money. Endless emails going in circles. Horrendous experience. Disgraceful customer service
Been waiting 3 weeks for my order and I never received it. And the tracking is no longer valid.
Still waiting on my order
Ordered two iPhone cases that never shipped! The shipping status is no longer available! Customer service will not respond to my many emails about my refund
I never received my case and now my phone is broken. It has been over 2 weeks. When I call, no one answers. DHL has not given any update on the status of the package and I have requested this every day now for 10 days. I will have to call my bank and tell them I got scammed.
Got the wrong case - sent it back on my costs, and never saw a new case again - SCAMMERS
I wouldn't have a clue if this is a good product or not, because I've never seen it!
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